Account Manager - Manchester jobs at Booking in United Kingdom, Manchester

• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;

• Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);

• Acting on leads, partner feedback and information on competitor activity;

• Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;

• Responsible for providing trainings to accommodations about the online reservation systems;

• Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

• Accommodation Partners

• Account Executives

• Broad Job Knowledge (3 - 5 years)

• Solution oriented and result driven

• Strong work ethic; self-directed and resourceful

• Proactive, flexible and capable of working independently as well as working in a team

• Good communication and analytical skills

• Ability to multi-task & flexible attitude

• Commercially driven attitude

• Objection handling

• Language: English (Business proficient)

• Travel for work: minimum of 50% of the time. Primarily based but not limited to within the North of England and North Wales but also including UK&IE and other countries on occasions.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Let’s go places together:

• The general recruitment process may entail: a phone discussion with the recruiter and business interviews

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Impact and Leadership:

  • Strategic Impact: The SEM leads, influences, and owns delivery within their track(s), ensuring the medium-term (1-2 year) technical viability and health of the tech estate in their domain. They foresee medium-term business and technology trends, developing informed tech, people, and delivery plans. Including Budget management.

  • Delivery Impact: Partnering with stakeholders to create and execute the delivery roadmap for their track(s), Capacity and skills planning and critical risks and dependencies management. Data Compliance and governance must be woven into design and culture, and the SEM is key to championing this This role involves getting things done by taking ownership, being proactive, and collaborating with business counterparts and other stakeholders.

  • Level of Autonomy: The SEM is responsible for the entire technical strategy, roadmap, and delivery for one or more tracks or a Track Group, aligning their technical strategy with larger department and organizational goals.

  • Team Dynamics/Structure: Manages 4-6 teams each led by a Data Engineering Managers (EMs), with a total team size typically ranging from 25-50 individuals. The team construct can be a mixture of Managers and Individual Contributors (ICs). The SEM is also responsible for managing headcount, actively participating in recruitment, planning and budgeting.

  • Organizational Health: Responsible for creating and leading diverse, psychologically safe, high-performing teams, driving continuous improvement through metrics. The SEM is responsible for the collective data engineering delivery, reliability, resilience, and organizational health of all teams under their scope.

• Technical Expertise and Guidance:

  • End-to-End System Ownership: Owns services and data pipelines end-to-end by actively monitoring health and performance, setting relevant metrics, acting upon Service Level breaches and security vulnerabilities. This includes reducing business continuity risks through state-of-the-art practices and documentation like runbooks, reducing risk via continuous delivery and experimentation frameworks. Ensure teams are comfortable iteratively developing, owning, and monitoring cloud infrastructure.

  • Technical Incident Management: Addresses and resolves live production issues, mitigating customer impact within SLA, and improves system reliability through root cause analysis.

  • Building Data infrastructure, pipelines, apps and consumption assets: Possesses sufficient knowledge to build and maintain high-quality data solutions using relevant languages, writing readable/reusable code, and ensuring data security and integrity

  • Architectural Guidance: Advises product teams on technical solutions that meet functional, non-functional, and architectural requirements, and sets a clear direction for technical capabilities by evaluating and aligning target architecture improvements. Deep technical expertise and thorough hands-on experience in modern data engineering best practices are required, along with a strong understanding of (AWS preferred) cloud-native data patterns and technologies.

• Communication, Coaching, and Mentoring:

  • Delivers clear, well-structured, and meaningful information tailored to the audience, achieving mutually agreeable solutions through adaptability and active listening.

  • Coaches, guides, and improves the overall performance of stakeholders and colleagues by sharing experience and knowledge. They have a proven track record of growing technical leaders and team members, facilitating the growth of Engineering Managers.

• Continuous Improvement and Innovation:

  • Identifies opportunities for process, system, and structural improvements, designing and implementing relevant changes.

  • Establishes best practices and innovates new groundbreaking enablers from the industry.

  • The role also emphasizes a commitment to Agile, Continuous Integration, and Continuous Delivery.

Role Qualifications and Requirements

• Demonstrable experience of leading Data Engineering Managers / Team Leads
• Demonstrable experience shaping data Product and provisioning from conception through to delivery at scale
• Demonstrable experience of working in Agile environments and more importantly an Agile culture and ethos
• Demonstrable experience of being a thought partner for Product and the Business
• Natural collaborative leader and communicator who builds great relationships, making and brokering effective decisions at pace
• A Delivery excellence focused leader, who thrives on creating impact for our customers
• Well versed in Data Engineering Craft and technology
• Proficient in the Delivery & Programme Management of Engineering teams
• Strong influencer of senior stakeholders and business strategy
• Strong commercial acumen

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Manchester

• Free breakfast and lunch

• 25 days’ paid holiday plus bank holidays (rising to 28 days after 3 years of service)

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• Great discounts on accommodation, car rentals and other group benefits

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work.

Key Job Responsibilities and Duties:

• Translate and communicate the vision of leadership to team members and build the Data Science and Analytics roadmaps for teams in your scope

• Manage the managers of a team of data scientists and a team of analysts

• Manage stakeholders in both product and technology teams

• Facilitate the prioritization of the workload of the teams and ensure high quality of output

• Drive implementation and deployment of complex projects across Trips Data, with a particular focus on BTL

• Align with centralised data science, Analytics and data quality efforts across

• Champion and deliver compliance within your remit working closely with Trips Data Governance

• Align with data infrastructure teams and analytics leaders across other business units to share knowledge and collaborate

• Coordinate metrics alignment within and beyond Trips, including Trips level aggregation and insights

• Ensure high quality experiments are being run, and strive for continuous rigor in experimentation

• Play an active role in the overall Data Leadership team

Qualifications & Skills:

• Proven experience as manager, plus experience managing managers and managing complex teams in a multidimensional environment

• Driven and results oriented personality

• Open to feedback and always looking for ways to improve own performance

• Exceptional analytical skills, with proven track record of applying analytics and data science skills to solving complex business problems

• Think strategically to identify areas where data science and analytics can make a significant impact on the business

• Able to understand details while keeping an eye on the bigger picture.

• Able to spot opportunities to drive business growth from their craft.

• Analytical and curious mindset

• Strong interpersonal skills

• Expertise and experience on data analysis.

• Expertise in data management, data visualization and quality.

• Strong communication skills to work with senior business leaders

• Demonstrated ability to build strong relationships with customer and partner teams

• Proven ability to manage multiple competing priorities simultaneously

• Demonstrated ability to hire, manage, and develop a team

Desirable Skills:

• Lives and breathes data and analytics

• Has a proven track record of leading analytical and data science organizations in large businesses

• Is a servant leader, an experienced mentor and passionate about people

• Has experience measuring, managing and driving behavioural change through the use of data and analytics in order to support stronger decision making

• Has a strong working knowledge of end to end data lifecycles and strategy

• Works well with Senior Stakeholders to understand what the business is trying to achieve and use data metrics and insights to accelerate, shape and measure

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Manchester

• Free breakfast and lunch

• 25 days’ paid holiday plus bank holidays (rising to 28 days after 3 years of service)

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• Great discounts on accommodation, car rentals and other group benefits

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work.

Key Job Responsibilities and Duties:

• Discovery and Ideation: Scan the latest technology trends in the respective product area and share insights with functional owners to drive innovation.

• Priority Setting: Understand sub-functional strategies, processes, and collaborate with functional owners to align on priorities and plans.

• Business Case: Provide input on business cases with a focus on product deliverables to help functional owners make informed decisions.

• Solution Design and Configuration: Translate functional/business requirements into technology solutions leveraging vendor processes and functionalities, emphasizing standardization and user-centric design. Provide configuration inputs and support testing activities.

• Deployment and Delivery: Collaborate with regional and People Systems teams to deploy technology solutions based on established priorities and plans.

• Sustain and Value Management: Ensure continuous solution operation and maintenance, manage escalations, and maximize value through adoption and continuous improvement activities using OPEX methodology.

• Architecture and Collaboration: Work with People Systems solution architects and vendors to ensure integration into Booking.com’s technology landscape, manage release strategies, conduct security assessments, and participate in co-innovation activities.

Qualifications & Skills:

• Business Acumen: Good understanding of business processes and strategy in the respective area, with a deep knowledge of People systems and technologies owned.

• Track Record: Proven track record in taking ownership and successfully delivering results in a fast-paced environment.

• System Engineering Knowledge: Good understanding of basic system engineering, information and risk guidelines, and system architecture standards.

• HR Sub-Functional Insight: Solid understanding of HR sub-functional area, including strategy, processes, and best practices.

• HR Cloud Solutions: Good working knowledge of Workday and other HR cloud solutions.

• IT Methodologies: Understanding of contemporary IT methodologies such as Agile, Waterfall, Design Thinking, Process Mapping, and Project Management.

• Technical Understanding: Basic knowledge of APIs, Architecture, SaaS, PaaS, and DaaS, coupled with a curious, self-driving, inspirational, business-driven, and cost-conscious attitude.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

Over the course of this role, you’ll have the opportunity to:

• Design and implement A/B experiments

• Solve critical challenges affecting successful car rental pick-ups

• Reduce the number of customers who have imperfect rentals

This role is ideal for strategic thinkers with an analytical mindset. You’ll design, develop, and implement products based on user needs, aligned with our group strategy and product missions. You’ll be committed to delivering creative solutions that enhance traveller experiences while identifying opportunities for continuous improvement.

Key Job Responsibilities and Duties:

To drive meaningful change in a fast-paced environment, you will:

• Develop a deep understanding of current and future traveller needs

• Stay informed on industry trends and emerging technologies

• Work closely with the Group Product Manager and stakeholders to refine your product area’s overall strategy

• Own the roadmap, setting objectives based on strategic goals

• Lead the end-to-end delivery of products within your area, collaborating with UXR, Analytics and Operational teams

• Build strong relationships with engineers, designers, architects, and testers to develop and deliver traveller-centric features

• Ensure the team has well-defined epics and user stories, delivering them efficiently while iterating quickly based on feedback

• Make feature trade-offs and prioritisation decisions, balancing traveller needs with technical considerations

• Clearly communicate the team’s work and progress to senior stakeholders and product leadership

Qualifications & Skills:

• Proven experience in product management within an agile environment

• Strong understanding of agile methodologies and UX design principles

• Data-driven mindset, with expertise in using quantitative and qualitative methods to identify product opportunities and validate ideas

• Excellent analytical skills, including writing user stories and documenting technical requirements

• Outstanding communication skills - able to clearly articulate complex ideas, strategies, and technical details to a diverse audience up to director level

• Proven track record of problem-solving and developing creative solutions

• Experience leading successful product discovery processes

Desired Skills

• Experience working with data and SQL

• Familiarity with design tools such as Figma and Miro

• Familiarity with Jira for agile development and delivery tracking

• Familiarity with monitoring and analytical tools such as Kibana and Grafana

• Previous experience working closely with Customer Services

Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements

• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• Your recruiter will be in touch to discuss the hiring process with you and interview stages to expect

• This role does not come with relocation assistance.