Technology Product Manager jobs at Booking in China, Shanghai

The Senior Localisation Specialist seeks to bring the best user experience to our audience in the French market, one of the company’s key markets, through high quality localisation. The Senior Localisation Specialist will help ensure the localised and transcreated content provided into French to Booking.com and its sister companies is accurate, locally relevant and is adhering to brand and product instructions and requirements as well as internal language assets, thus supporting the success of global strategic ambitions, new product launches and various campaigns in the company’s key markets locally.

The Senior Localisation Specialist is expert in quality and language asset management, as well as translation, localisation and transcreation, they are advanced users of translation management systems and possess the knowledge and skills required to train and critically assess quality provided by internal and external linguists in French as per the applicable quality framework.

The Senior Localisation Specialist is accountable for ensuring internally applicable quality standards are met and will provide local market insights and localisation consultancy and lead initiatives such as local competitor analysis, user research and experimentation to help identify and act upon opportunities to localize deeper for the local market.

Responsible for creating and maintaining language assets and language training resources, the Senior Localisation Specialist also supports the execution of localisation projects from a quality-process perspective.

• Own and be responsible and accountable for the quality of the translations provided by internal and external linguists in French to ensure the localised content into French is accurate, adapted to the local culture and market and is adhering to brand and product instructions and requirements as well as internal language assets. thus supporting the success of global strategic ambitions in their key market locally;

• Create, manage and maintain internal language assets and French language and culture guidelines, including term bases, glossaries, translation memories, style guides to be used by internal and external linguists;

• Assess the quality of the copy transcreated as part of key-market campaigns into the local language. May get involved at any stage of the end-to-end journey from the copy/brief creation of content to the localized copy quality assessment.

• Perform regular quality assessments of the copy translated by internal and external linguists as per applicable quality framework and driving translated copy improvements based on stakeholder feedback;

• Provide quality coaching and training to internal linguists, external vendors and freelancers to maintain and/or improve quality of the content localised into French;

• Monitor quality performance metrics and output of internal and external linguists providing translations into French, identify and act upon opportunities for improvement identified by performing root cause analysis, quality deep dives and giving consistent feedback and training to internal and external linguists;

• Ensuring that existing and new quality processes, methodologies, and guidelines are followed and understood by vendor linguists and that applicable quality performance targets are met;

• Contribution to the documentation of internal localisation quality processes and knowledge base maintenances, in cooperation with the Quality Manager;

• Apply existing market and language knowledge and expertise to provide proactive localisation consultancy to the business to help ensure the localized content is locally relevant to the French market and drive market localisation opportunities collaborating with relevant stakeholders across the company;

• Work closely with key stakeholders, also at every stage of the copy/content creation process, as needed by providing local market insights and consultancy;

• Lead key market research such as competitor analysis, localisation SWOT analysis, market research and support local language copy AB testing. Apply available market insights, findings and localisation data in daily work to support company and regional localisation strategy in the French market;

• Support the Quality Management team, Localisation Program Office and Hub Manager with regional and global quality-related initiatives;

• Own checking the quality of the language test, creating training resources for internal and external linguists and sharing regular feedback on their quality as per applicable quality framework during and after external and internal linguists’ hiring;

• Cooperate with the Quality Manager and support the development and execution of quality improvement programmes;

• Optimizing existing quality processes for French, initiating and implementing new ways to improve the team’s work to support quality;

• Proactively sourcing for insights and current trends in the local market and field of localisation quality management and technologies and identifying opportunities to apply gained knowledge within the team and localisation track;

• Bachelor Degree in Language, Translation, or related field

• Min. 5 years of experience in the localisation industry

• Min. 5 years experience in translation, transcreation, audiovisual translation and/or writing localized copy for the French market and or managing the localisation quality of French

• Native level French speaker with excellent knowledge of spoken and written English

• Experience in QA testing or Linguistic QA management;

• Experience in quality management including revision, editing, giving and receiving feedback on translation quality to internal and external linguists

• Terminology management for French

• Excellent proficiency with at least 1 translation management software

• MT post-editing

• Analytical skills and ability to interpret available quality and localisation data and market insights to support and maintain quality in French

• Excellent communication and networking skills with a strong ability to influence different stakeholders (virtually and in person)

• Proactive and initiative taker, both when working independently and in collaboration with a team;

• Stakeholder and vendor management

• Ability to provide quality coaching and continuous feedback effectively and objectively

• Understanding of internationalization, SEO, e-commerce, UX and marketing techniques

• Teamwork and ability to cooperate effectively with a local and international global team

• Prior experience as a Senior Localisation Specialist, Quality Manager or related roles is a plus

• Experience with e-commerce product localisation and marketing and creative content translation and transcreation is a plus

Total Reward Philosophy:

• The benefits and perks offered by the company can be .

Career Development Opportunities:

• Learn more about here.

• and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Defining the vision (end goal, one year and beyond) and roadmap (how to achieve it, quarter-per-quarter) for the team.

• Working with the team to translate the team's needs into development requirements that drive impact for the business.

• Owning the ideation, post mortem, prioritization, backlog, customer feedback loop processes.

• Guiding new features, systems and services from inception to launch while keeping (internal) customers at the center of everything.

• Measuring and reporting the team’s progress and impact to the business in a transparent and effective way. This includes defining key business and services success metrics, tracking them, and improving upon them.

• Using data to inform team priorities and decision making.

• Being the advocate for the team’s customers and stakeholders and keeping the track, customers, stakeholders, and the wider business up-to-date with team progress.

Qualifications & Skills:

• 3+ years of Tech Product Management experience.

• Experience working with Agile development methodologies.

• Having the aim to provide our customers and partners with an outstanding experience.

• Proven experience of working effectively with and communicating to a diverse set of stakeholders.

• Be commercially aware and have a strategic mind, able to identify business opportunities and deliver against them.

• Have excellent communication skills and be able to communicate with the business at all levels.

• Be a highly motivated self-starter with a flexible, can-do attitude.

• An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.

• Able to understand and formulate meaningful business metrics.

• Fluent in the English language both spoken and written.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

Be the voice of the customer and support Booking.com with the driving force behind product innovation from in-depth product understanding to feature development through experimentation.

• Identify customers behaviors and needs through research and analysis.

• Take ownership of the product, the prioritization of new features and enhancements to existing features.

• Empower and collaborate with your team to unlock their full potential.

• Analyze, understand and share learnings from experimentation to build a strong knowledge base of the product.

• Thrive to achieve optimal implementation of changes made to the product.

Key Job Responsibilities and Duties:

Be humble. Be yourself.

• User focused individual who keeps the customer at the heart of everything we do, while having strong business awareness.

• Data driven. Base your decisions on facts rather than opinions.

• A go-getter who isn’t afraid to get their hands dirty and dives into a project to achieve success by problem solving.

• Eager to learn and aware that valuable information can come from both positive and negative results through experimentation.

• Passionate about product development and constantly looking for ways to improve it.

• Open minded team player with excellent communication skills.

• Agile and innovative with the tenacity to thrive in a constantly changing environment.

• Self-motivated and results driven with a take charge attitude to manage the development cycle of a product.

• Friendly, knowledgeable, and motivational to others. Open to diversity in all shapes and sizes.

Qualifications & Skills:

• 3+ years experience working with web based companies.

• Previous involvement with high traffic (50,000+ visitors per day), preferably OTA or E-commerce sites.

• Experience with web analytics software such as Google analytics.

• Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus.

• Fluent oral and written English and Chinese

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.