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Provide courteous, efficient, and professional technical support over the phone and email. With continued follow up until resolution or ensure proper escalation procedures are followed for unresolved issues. Troubleshooting, the...
Manage, troubleshoot, and respond to customer issues on BMC AMI Ops product family and Integration issues, ensuring appropriate resolution time. Responding to and resolving all customer enquiries (via phone, e-mail,...
Manage, troubleshoot, and respond to customer issues on BMC product and Integration issues, ensuring appropriate resolution time. Responding to and resolving all customer inquiries (via phone, e-mail, web). Identifying and...
Provide customer technical support for BMC AMI Cloud suite of products. Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds. The highly...
Cobol debugging tools in TSO and CICS. Knowledge of Cobol programming, compiling and debug a plus. Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions...
Provide customer technical support for BMC AMI Cloud suite of products. Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds. The highly...
Manage, troubleshoot, and respond to customer issues on BMC AMI Ops product family and Integration issues, ensuring appropriate resolution time. 5+ years z/OS systems or major subsystem (STORAGE, IMS, CICS,...
Provide courteous, efficient, and professional technical support over the phone and email. With continued follow up until resolution or ensure proper escalation procedures are followed for unresolved issues. Troubleshooting, the...
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