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Technical Supp Analyst jobs at Bmc in Mexico
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Company (1)
Job type
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Job title (1)
Mexico
City
4 jobs found
11.05.2025
BMC
BMC Technical Supp Analyst Mexico, Jalisco
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Identifies and drives Self-help initiatives and Knowledge Base Maintenance. Provide Level-2 and Level-3 support for BMC solutions. Respond to and resolve all customer technical issues (via phone, e-mail, web). Work...
Description:
Description and Requirements
CareerArc Code
Primary Roles And Responsibilities
- Identifies and drives Self-help initiatives and Knowledge Base Maintenance
- Provide Level-2 and Level-3 support for BMC solutions
- Respond to and resolve all customer technical issues (via phone, e-mail, web)
- Work with product engineering team on customer escalations and help them fixing issues
- Maintain high level of customer satisfaction
- Overall experience of 7+ years in IT industry
- Maintain clear and concise ticket documentation with all required data and fields
- Escalate service requests and issues appropriately to engineering team
- Exercise independent thought within defined procedures and practices
- Have phone calls with Customers and stakeholders to expedite the understanding of the issue, troubleshooting and closure.
- Manage priorities and act on factors that create priorities
- Prepare for and support new products within technical area
- Work within a global teamwork environment
- Weekend support on rotational basis
- This is 24*7 operations support so flexibility to work in different shifts
Qualifications
- BS degree in CS/EE or equivalent experience
- Technical Customer support experience
- Excellent written and verbal communication skills
- Customer handling skills
- Fluent in English, written and verbal
- Strong debugging/troubleshooting skills
- Overall experience of 8+ years in IT industry
- Knowledge and understanding of BMC Solutions is a plus
- Experience with administration of Windows 2003/XP and UNIX (HP-UX, AIX, Solaris, Linux)
- API Troubleshooting
- Tomcat Troubleshooting
- Database experience, specifically Oracle and MS SQL, or other databases knowledge
- Certified or very familiar with ITIL
- Containers knowledge is a plus
- transformation, movement, loading, cleansing, and updating processes.
- Workflow process experience
- Intuitive/Risk-Taking
- Decision Making
- Organization
- Administration infrastructure support
- Using AI tools to assist si meon delivering the best CX possible
Min salary
Mid point salary
Max salary
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28.04.2025
BMC
BMC Technical Support Analyst AMI Cloud Mexico, Campeche
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Provide customer technical support for BMC AMI Cloud suite of products. Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds. The highly...
Description:
Description and Requirements
CareerArc Code
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Provide customer technical support for BMC AMI Cloud suite of products
- Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds.
- The highly technical nature of our products requires an individual with a solid foundation of technical skills and an aptitude for understanding complex technical concepts. IMS Systems Programming experience is ideal.
- Manage support requests and customer expectations throughout the support process to ensure customer success and satisfaction.
- Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
- Analyse and troubleshoot complex customer issues; working directly with Product Management and R&D when issues must be escalated.
- Respond to customers in a timely manner to deliver workarounds and solutions for complex technical problems. (via email, web, and phone support).
- Install, configure, troubleshoot, and provide feedback in response to software product questions.
- Install , configure the BMC Products you will support and endeavour to recreate customer problems where possible to speed up fix resolution and QA testing.
- Request and retrieve any problem documentation including IMS log records, SVC dumps and batch job output utilizing multiple resources including customer support application.
- Review product technical documentation (User Help Manuals, product release notes, etc.) to ensure any identified errors and/or revisions and additions are properly documented.
Requirements:
- Minimum 3 years experience
- Good communications skills
- Z/OS + Z/OS Storage knowledge – must be able to discuss mainframe and storage
- TSO (Time Sharing Option – Mainframe basics) operations
- Network troubleshooting skills
- Basic Linux/Unix knowledge
- Basic Docker knowledge
- SQL + RDBMS Basics
- SSL Basics
- Cloud storage / S3 understanding
- Willingness to participate in on-call support during evenings and weekends on a rotational basis
Min salary
Mid point salary
Max salary
Show more
These jobs might be a good fit
30.03.2025
BMC
BMC Staff Technical Support Analyst AMI Cloud Mexico, Campeche
Share
Provide customer technical support for BMC AMI Cloud suite of products. Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds. The highly...
Description:
Description and Requirements
CareerArc Code
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Provide customer technical support for BMC AMI Cloud suite of products
- Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds.
- The highly technical nature of our products requires an individual with a solid foundation of technical skills and an aptitude for understanding complex technical concepts. IMS Systems Programming experience is ideal.
- Manage support requests and customer expectations throughout the support process to ensure customer success and satisfaction.
- Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
- Analyse and troubleshoot complex customer issues; working directly with Product Management and R&D when issues must be escalated.
- Respond to customers in a timely manner to deliver workarounds and solutions for complex technical problems. (via email, web, and phone support).
- Install, configure, troubleshoot, and provide feedback in response to software product questions.
- Install , configure the BMC Products you will support and endeavour to recreate customer problems where possible to speed up fix resolution and QA testing.
- Request and retrieve any problem documentation including IMS log records, SVC dumps and batch job output utilizing multiple resources including customer support application.
- Review product technical documentation (User Help Manuals, product release notes, etc.) to ensure any identified errors and/or revisions and additions are properly documented.
Requirements:
- Minimum 3 years experience
- Good communications skills
- Z/OS + Z/OS Storage knowledge – must be able to discuss mainframe and storage
- TSO (Time Sharing Option – Mainframe basics) operations
- Network troubleshooting skills
- Basic Linux/Unix knowledge
- Basic Docker knowledge
- SQL + RDBMS Basics
- SSL Basics
- Cloud storage / S3 understanding
- Willingness to participate in on-call support during evenings and weekends on a rotational basis
Min salary
Mid point salary
Max salary
Show more
These jobs might be a good fit
30.03.2025
BMC
BMC Staff Sales Operations Analyst Mexico, Campeche
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3 - 5 years experience in strategic/business analysis. Strong problem solving, analytical, and quantitative skills.- Inquisitive, investigative, and mature. Excellent written and verbal communication skills. Professional attitude and service orientation.-...
Description:
Description and Requirements
CareerArc Code
What You will Bring:
- 3 - 5 years experience in strategic/business analysis.
- Strong problem solving, analytical, and quantitative skills.- Inquisitive, investigative, and mature.
- Excellent written and verbal communication skills.
- Professional attitude and service orientation.- Good team player.
- Strong IT skills, including high levels of proficiency with Excel, Word, and PowerPoint.
- Strong multitasking abilities.- Passion for new ideas and to demonstrate out of the box thinking.
- Location: Mexico City, Mexico
- Fluency in both English & Spanish required.
- Portuguese speaking skills a plus
Min salary
Mid point salary
Max salary
Show more
These jobs might be a good fit
Identifies and drives Self-help initiatives and Knowledge Base Maintenance. Provide Level-2 and Level-3 support for BMC solutions. Respond to and resolve all customer technical issues (via phone, e-mail, web). Work...
Description:
Description and Requirements
CareerArc Code
Primary Roles And Responsibilities
- Identifies and drives Self-help initiatives and Knowledge Base Maintenance
- Provide Level-2 and Level-3 support for BMC solutions
- Respond to and resolve all customer technical issues (via phone, e-mail, web)
- Work with product engineering team on customer escalations and help them fixing issues
- Maintain high level of customer satisfaction
- Overall experience of 7+ years in IT industry
- Maintain clear and concise ticket documentation with all required data and fields
- Escalate service requests and issues appropriately to engineering team
- Exercise independent thought within defined procedures and practices
- Have phone calls with Customers and stakeholders to expedite the understanding of the issue, troubleshooting and closure.
- Manage priorities and act on factors that create priorities
- Prepare for and support new products within technical area
- Work within a global teamwork environment
- Weekend support on rotational basis
- This is 24*7 operations support so flexibility to work in different shifts
Qualifications
- BS degree in CS/EE or equivalent experience
- Technical Customer support experience
- Excellent written and verbal communication skills
- Customer handling skills
- Fluent in English, written and verbal
- Strong debugging/troubleshooting skills
- Overall experience of 8+ years in IT industry
- Knowledge and understanding of BMC Solutions is a plus
- Experience with administration of Windows 2003/XP and UNIX (HP-UX, AIX, Solaris, Linux)
- API Troubleshooting
- Tomcat Troubleshooting
- Database experience, specifically Oracle and MS SQL, or other databases knowledge
- Certified or very familiar with ITIL
- Containers knowledge is a plus
- transformation, movement, loading, cleansing, and updating processes.
- Workflow process experience
- Intuitive/Risk-Taking
- Decision Making
- Organization
- Administration infrastructure support
- Using AI tools to assist si meon delivering the best CX possible
Min salary
Mid point salary
Max salary
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Technical Supp Analyst opportunities at Bmc in Mexico. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.