Product Developer/ jobs at Bmc in Mexico

Responsibilities

• Diagnose and troubleshoot technical issues with Client Management product.
• Find workarounds to limit production down time.
• Collaborate with technical support & engineering teams to resolve complex problems.
• Document and track customer issues and resolutions.
• Conduct training sessions for technical support on product usage.
• Update technical documentation and Knowledge articles.
• Relay customer feedback to product development teams.
• Stay updated with the latest industry trends and technologies.
• Ability to provide test modules (C++, Java).
• Participate in product testing and quality assurance.
• Manage and prioritize multiple customer issues simultaneously.
• Develop and maintain a deep understanding of Client Management.
• Identify opportunities for process improvements in customer support.
• Assist in the creation of support policies and procedures.
• Provide feedback and suggestions for product enhancements.
• Maintain a professional and positive attitude in all interactions.

Desired skills & experience

• 6+ years in software development with large enterprise products in an Agile software development environment.
• Proven experience in a customer service or technical support role.
• Excellent problem-solving and analytical skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.

Technical skills