Contact Center Team Manager jobs at Bank Of America in United States, Scranton
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Scranton
5 jobs found
14.08.2024
BOA
Bank Of America Contact Center Team Manager United States, Pennsylvania, Scranton
Maintains a full understanding of team and individual performance using long and short term analysis of key performance indicators, observations, and anecdotal information. Identifies positive and negative patterns driving the...
Assists with coordination of implementation for products, services, and operational solutions. Supports the design, documentation, implementation, and monitoring of new products and services. Provides guidance regarding procedural, technical, and operational...
Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs. Responds to customer inquiries and concerns,...
Primary responsibility is to create / update business rules to minimize the false-positive Sanctions alerts to improve efficiency and effectives of the CoE’s alert review process. Manage the multiple on-going...
Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards. Supports the monitoring and testing of controls by...
Maintains a full understanding of team and individual performance using long and short term analysis of key performance indicators, observations, and anecdotal information. Identifies positive and negative patterns driving the...
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