דרושים Servicenow Platform Administrator ב-Bank Of America ב-United States, Plano

Job Description:

Job Description:

This job is responsible for leading the pre-closing and closing process on basic real estate commercial construction loans. Key responsibilities include reviewing loan approval and loan documents and ensuring consistency and adherence to requirements for loans among client managers, borrowers, counsels, construction consultants, and title companies. Job expectations include monitoring documentation requirements and exceptions, including interest and past dues, and managing the construction draw process.

Responsibilities:

• Manages construction draw packages, identifies and helps resolve construction and title issues, keeps accurate records of detailed construction loan budgets and all sources of funds, including loan funds and non-loan sources of funds, and ensures loans are in balance
• Leads servicing matters for deals and delivers the highest level of service to lenders, investors, borrowers, vendors, and Lines of Business while ensuring compliance with servicing agreements, government regulations, and the bank's policies with minimal supervision
• Coordinates fundings as needed and ensures communications are timely and accurate
• Performs payoff quotes and related calculations including prepayment calculations
• Facilitates the direction of workflow and performance of quality assurance activities
• Performs monitoring, research, and the instruction of payment processing for borrower payments, disbursements, and fees and collects appropriate fees due from the lender or servicer
• Maintains past due principal, interest, and fees as well as reconciliation exceptions within acceptable levels

Required Qualifications:

• Two or more years of previous real estate loan administration experience
• Strong interpersonal skills; strong ability to influence, effectively collaborate and coordinate servicing activities with a variety of business partners and teammates
• Strong organizational and time management skills; excellent written and verbal communication skills
• Strong business acumen and problem solving skills; ability to analyze problems, recommend options, and execute solutions
• Ability to manage multiple and competing priorities and operate in an ambiguous environment or an environment where priorities may change quickly
• Proficient computer skills, including Windows, Excel, Word and Outlook

Desired Qualifications:

• Knowledge of Mortgage Warehousing and LoanIQ is a plus

Skills:

• Adaptability
• Prioritization
• Problem Solving
• Recording/Organizing Information
• Data Collection and Entry
• Financial Analysis
• Oral Communications
• Relationship Building
• Written Communications
• Data Management
• Legal Structures and Legal Forms
• Regulatory Compliance
• Result Orientation

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for managing collateralized debt obligations and issue tracker reports to perfect the bank's collateral. Key responsibilities include maintaining control of the bank's collateral through accurate booking on the system of record, setting up and standardizing collateral files, and preparing and reviewing tickler and exception tracking data.

LOB Specific Job Description:

Primarily responsible for perfecting bank's collateral. Responsible for maintaining control of Bank collateral through accurate booking on the system of record (SOR), set-up and standardization of collateral files, set-up and review of tickler and exception tracking data. Responsible for accurate set-up and maintenance of billing schedules, pricing options, risk rating changes and all other client record and indicative data. This role will be responsible for data accuracy and timely completion of collateral process.

This role will be responsible for reviewing CRE documents for data accuracy and routine completion of collateral process.

Responsibilities:

• Perfects the bank’s system of record through accurate set-up and maintenance of billing schedules, pricing options, and all other client records and indicative data
• Performs administrative duties related to setting up new and/or modifying existing loans, maintains bookings on the systems of record, and identifies and enters data to provide data to modelers for loss risk forecasting
• Manages the daily collateralized debt obligation suite and issue tracker reports to execute the daily loan closing process
• Maintains relationships with Relationship Administrators to ensure efficient and high quality loan processing

Skills:

• Attention to Detail
• Customer and Client Focus
• Legal Structures and Legal Forms
• Prioritization
• Business Acumen
• Critical Thinking
• Data Collection and Entry
• Oral Communications
• Written Communications
• Quality Assurance
• Recording/Organizing Information
• Risk Management

Required Qualifications:

• 5+ years of mortgage experience (preferably commercial)
• Direct experience with Commercial Real Estate documents to include origination note, promissory note, appraisals, CAM/CAR/ILR and modifications
• Fundamental knowledge of MS Office, Excel and other internal database software
• Self- motivated
• Detail Oriented
• Experience data mining
• Must be able to work under minimal supervision
• Ability to travel up to 5%, if needed

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for preparing and reviewing documentation in accordance with the bank's policies and procedures to facilitate closings with the client and ensure lien perfection. Key responsibilities include working on highly complex documentation, supporting Loan Administrators with their primary responsibilities, and assisting the Market Leader in directing workflow and performing quality assurance. Job expectations include working with company vendors, legal counsel, line partners, and clients to ensure world class documentation accuracy.

LOB Description:

Syndicated and Corporate Lending Document Administrators lead the pre-closing and closing process for Corporate and Commercial lending units, including Syndicated, Participation-Bought and Direct Credit Facilities. Acting as the loan closer, the Document Administrator is responsible independently reviewing the loan approval and loan documents prepared by counsel to ensure consistency and adherence to requirements. Additionally, the loan closer manages the incoming and outgoing payments required from the Borrower and Lenders and books the new commitment, amendment, or restructure updates in the Loan IQ system of record. This role works closely with Client Manager, Credit and Portfolio Officers, Agency Management, Internal and External Legal Counsel and many internal operational support units to ensure seamless execution of transaction. Document Administrators demonstrate time schedule flexibility to accommodate deal closing requirements.

Responsibilities:

• Ensures that loan documentation and lien perfection meet bank policies and procedures and that work products are delivered in an accurately and timely manner
• Leads documentation, due diligence and collateral perfection, and monitoring of loan documentation for a specific market segment
• Reviews documents for accuracy, timely delivery, and necessary research requirements to ensure documentation reflects the appropriate transactional information and elimination of controllable rework
• Reviews the loan approval and loan documents prepared by counsel to ensure consistency and adherence to requirements
• Designs a robust filing and organizational process to assist in completing primary financial booking and initial loan funding
• Works closely with Client Managers, Credit and Portfolio Officers, agency management, internal and external legal counsel, and many internal operational support units to ensure seamless execution of transactions

Required Qualifications:

• 1 year of experience with commercial lending including Syndicated Loan environment
• Previous commercial booking experience (Agented or Syndicated)
• Familiarity with commercial credit or commercial loan terminology
• Experience with reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendments
• Highly organized, proactive, and able to plan, prioritize and manage deliverables
• Strong written and verbal communication skills; able to target messaging to different audiences
• Effective problem-solving skills
• Proficient computer skills, including Windows, Excel, Word, and Outlook
• Can work independently while balancing early escalation to ensure seamless closing
• Adapts well to a quickly evolving environment

Desired Qualifications:

• Finance, accounting, or mathematical background
• Experience with LoanIQ, ACBS, or similar booking platform
• Funding experience payments/advances to commercial loan clients
• Bachelor’s degree or equivalent loan administration experience

Skills:

• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Due Diligence
• Prioritization
• Adaptability
• Business Acumen
• Oral Communications
• Written Communications
• Research

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

Required Skills:

~Two or more years of previous commercial construction real estate experience, including knowledge of construction loan documents, budget monitoring, AIAs, lien waivers, title, etc.; commercial loan administration experience a plus.

~Strong organizational and time management skills; excellent written and verbal communication skills.

~Ability to manage multiple and competing priorities and operate in an ambiguous environment or an environment where priorities may change quickly.

~Proficient computer skills, including Windows, Excel, Word and Outlook.

~Knowledge of Community Development Banking (Affordable Housing), LoanIQ, and ARIES a plus.

Desired Skills:

~Bachelors degree preferred.

Minimum Years of Experience:

2 years

ServiceNow Platform Administratorwill play a key role in maintaining the ServiceNow platform as defined by the Product teams. This role will provide hands-on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. You will participate in the various phases of the application lifecycle, including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success.

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Maintain and support the ServiceNow platform while adhering to bank policies and standards
• Manage ServiceNow code quality control processes and routines
• Respond to incidents for application availability issues as part of on-call duties
• Respond to incidents/pages for application functional issues or questions as part of daily duties
• Use your technical knowledge to triage service availability issues and restore service
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution
• Ensure appropriate monitoring is in place and maintained to ensure application availability
• Participate in software release implementation meetings
• Participate in and coordinate maintenance activities
• Prepare and maintain application support/process documentation
• Develop management jobs, automation routines, or deployment scripts
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Skills:

• Systems Administration
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Job Description:

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Create and operate a governance framework encompassing ServiceNow Core Platform processes
• Assess the ITSM processes against governance framework and global process management expectations
• Create, maintain and/or improve processes, as needed
• Perform process control effectiveness periodically, identifying gaps and opportunities
• Drive design improvements on flows, procedures, performance indicators, and operational metrics
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

This job is responsible for preparing and reviewing documentation in accordance with the bank's policies and procedures to facilitate closings with the client and ensure lien perfection. Key responsibilities include working on highly complex documentation, supporting Loan Administrators with their primary responsibilities, and assisting the Market Leader in directing workflow and performing quality assurance. Job expectations include working with company vendors, legal counsel, line partners, and clients to ensure world class documentation accuracy.

Responsibilities:

• Ensures that loan documentation and lien perfection meets bank policies and procedures and that work products are delivered in an accurately and timely manner
• Leads documentation, due diligence and collateral perfection, and monitoring of loan documentation for a specific market segment
• Reviews documents for accuracy, timely delivery, and necessary research requirements to ensure documentation reflects the appropriate transactional information and elimination of controllable rework
• Reviews the loan approval and loan documents prepared by counsel to ensure consistency and adherence to requirements
• Designs a robust filing and organizational process to assist in completing primary financial booking and initial loan funding
• Works closely with Client Managers, Credit and Portfolio Officers, agency management, internal and external legal counsel, and many internal operational support units to ensure seamless execution of transactions

Required Skills:

• 2+ years of experience with commercial lending
• Familiarity with commercial credit or commercial loan terminology
• Experience with reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendments
• Highly organized, proactive, and able to plan, prioritize and manage deliverables
• Strong written and verbal communication skills; able to target messaging to different audiences
• Effective problem-solving skills
• Proficient computer skills, including Windows, Excel, Word, and Outlook
• Can work independently while balancing early escalation to ensure seamless closing
• Adapts well to a quickly evolving environment

Desired Skills:

• Finance, accounting, or mathematical background
• Experience with LoanIQ
• Bachelor’s degree or equivalent loan administration experience

Skills:

• Attention to Detail
• Business Acumen
• Customer and Client Focus
• Due Diligence
• Prioritization
• Adaptability
• Data Collection and Entry
• Oral Communications
• Research
• Written Communications

High School Diploma / GED / Secondary School or equivalent