Merchant Services Product Consultant - jobs at Bank Of America in United States, Plano

This job is responsible for infrastructure tool/service designs within technical domains in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of tools/services by leading others in solution development, maintenance of templates, playbooks and automation used during implementation. Job expectations include demonstrating expertise within technical domains, decomposing issues or objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Responsibilities:

• Confirms that application and business requirements have been translated into technical definitions, reference models, blueprints, and playbooks to guide development and integration of technology solutions
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• Reviews and may develop software solutions to address manual and repeatable work or inefficient processes
• Reviews and guides the evaluation of reference models, blueprints, playbooks and the execution of on-site evaluations of third-party products being considered for firm adoption
• Mentors and assists Infrastructure resources on infrastructure service along with application integration validation methods and tools to ensure that technology solutions comply with enterprise system design and engineering standards
• Promotes an inclusive and healthy working environment and help to resolve organizational impediments/blockers

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Position Summary

• Responsible for components of complex engineering and/or analytical tasks and activities.
• Serves as a seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations.
• Responsibilities include providing problem determination and resolution for z/OS and z/VM network connectivity, encryption and transmission issues.
• Work as a team member with other technical staff, and teams to ensure High available, secure connectivity solutions and compatibility between systems.

Write and maintain system documentation.

• Responsible for matching current technology with the needs of the company.

Required Qualifications

• Strong TCP/IP and SNA/APPN problem solving and protocol skills, and thorough understanding of Mainframe communication concepts and the ability to support mainframe connectivity design considerations.
• Knowledge of IBM zEnterprise server hardware
• In-depth working knowledge of TCP, UDP, ICMP communications and routing protocols
• Packet trace execution and analysis
• z/OS Communication Server Policy Based Networking, and z/VM SSL Server configuration and support.
• 10-15 years in design, development, coordination and implementation of Mainframe network engineering activities within z/OS and z/VM.
• Strong knowledge of encryption technologies and Certificate management.
• Experience supporting z/OS session layer encryption technologies, including development and implementation of Network Configuration Assistant AT-TLS and IPsec policies.
• Good written and oral communication skills are required as the individual must interface with application developers, support teams, software vendors and management staff.

Desired Qualifications

• • IBM z/VM SSL Server support.
• • Unix/Linux experience

Skills:

• Analytical Thinking
• Application Development
• Production Support
• Risk Management
• Solution Design
• Automation
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Stakeholder Management
• Adaptability
• Architecture
• Innovative Thinking
• Project Management
• Technical Strategy Development

Job Description:

The role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. Candidate will work closely with the line of business risk managers, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc.) to provide the production support of market risk applications. Activities of the production support and management include, but are not limited to, application monitoring and health check to assure system availability and stable performance, user query and production incident handling, trouble-shooting application performance issues, application environment/infrastructure management, capacity management, release process management including application deployment and configuration. In carrying out the production duties, associate needs to follow the bank’s production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements

Required Qualifications:

• 2+ years in an application support position within a similar environment. Hands-on experience in supporting client applications and close interaction with the business users and application teams within financial industry, and preferably in the risk space
• Good knowledge of supporting a heterogeneous environment with in-house solutions based in Java, UNIX Shell scripts, Python, and JSS
• Good knowledge of UNIX and Windows operating systems is a must
• Good knowledge of Oracle, Hadoop, or similar DBMS is a must, and good experience in articulating and handling performance issues typically seen in very large databases
• Good knowledge of Autosys to automate the batch
• Understanding of the Service Support and Delivery disciplines. Aware of the importance for incident, problem and change management procedures for day to day support activities
• Proven knowledge of “Best Practices” in production support

Desired Qualifications:

• Previous client facing experience
• Hadoop knowledge
• Spectrum Grid knowledge

Skills:

• Adaptability
• Analytical Thinking
• Production Support
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• Project Management
• Solution Delivery Process

Job Description:

Job Description:

This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and provide solutions that meet their business needs with a focus on more complex opportunities and solutions. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security. Additionally, this job requires prospecting for existing clients with merchant services needs.

Responsibilities:

• Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs
• Recommends solutions that meet clients' needs with a focus on more complex opportunities and solutions
• Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
• Builds meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
• Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
• Acts as a champion for clients by connecting expertise across the company to help them achieve their goals
• Establishes relationships with associations, centers of influence, and vendor partners and adapts to an ever changing payment processing environment
• Independently identify sales opportunities from the bank’s portfolio of clients

Skills:

• Client Experience Branding
• Client Solutions Advisory
• Customer and Client Focus
• Payment Processing
• Pipeline Management
• Consulting
• Credit Documentation Requirements
• Oral Communications
• Referral Management
• Financial Analysis
• Prospecting
• Written Communications
• Interpret Relevant Laws, Rules, and Regulations
• Complaints Management

Required Qualifications:

• Customer focus
• Prospecting and referral sales
• Consultative sales
• Pipeline management
• Time management
• Technical expertise
• Relationship building
• Oral & Written communication
• Problem solving
• Teamwork
• Presentation skills
• 2+ years of sales experience

Desired Qualifications:

• Merchant products and solutions
• Industry business acumen
• Multi-lingual ability is a plus

High School Diploma / GED / Secondary School or equivalent

Less experienced than the Credit Services Representative III. Handles moderately complex customer problems and issues for assigned accounts. Requires a minimum amount of day-to-day supervision. Is able to handle detailed instructions under pressure and a relatively high volume of credits. Has a well-developed expertise/knowledge, but not yet considered to be the "expert" for the assigned area. Has a good working knowledge of the various credit-related products and a good understanding of loan/credit documentation. Takes initiative to work through issues. Is able to perform well in a cross-functional team environment. Typically requires at least 4 to 6 years of experience.

Skills:

• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Recording/Organizing Information
• Adaptability
• Analytical Thinking
• Issue Management
• Oral Communications
• Written Communications
• Collaboration
• Legal Structures and Legal Forms
• Prioritization

Job Description:

Application Production Support for the Bank of America’s Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes:

• Capacity and Performance Management
• Working with development teams for take-on and training of new services or significant upgrades
• Providing support for Audits (internal and external)
• Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements

Required Qualifications:

• Bachelor’s Degree in Computer Science or related field
• 5+ years of relevant IT experience i.e. Production or Release Support, ITIL, Technical Implementations, or equivalent
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• Excellent written and verbal communication skills (English)
• Proven knowledge in some/all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft
• Good knowledge of Middleware components; Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution
• Knowledge of event driven and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
• Experience with: troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Working on some weekends and bank holidays as part of a 5 day week shift pattern

Desired Qualifications:

• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution
• Ensure production and performance SLAs are met and escalate issues which needs attention
• Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures
• Exercises judgment within defined procedures and practices to determine appropriate action
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
• Should have increased awareness and exposure to basic technical principles, concepts and techniques
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
• Support of on-call rotation for off-hours and weekend support as needed

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Job Description:

Application Production Support for the Bank of America’s Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes:

• Capacity and Performance Management
• Working with development teams for take-on and training of new services or significant upgrades
• Providing support for Audits (internal and external)
• Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements

Required Qualifications:

• Bachelor’s Degree in Computer Science or related field
• 5+ years of relevant IT experience i.e. Production or Release Support, ITIL, Technical Implementations, or equivalent
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• Excellent written and verbal communication skills (English)
• Proven knowledge in some/all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft
• Good knowledge of Middleware components; Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution
• Knowledge of event driven and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
• Experience with: troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Working on some weekends and bank holidays as part of a 5 day week shift pattern

Desired Qualifications:

• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution
• Ensure production and performance SLAs are met and escalate issues which needs attention
• Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures
• Exercises judgment within defined procedures and practices to determine appropriate action
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
• Should have increased awareness and exposure to basic technical principles, concepts and techniques
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
• Support of on-call rotation for off-hours and weekend support as needed

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

This job is responsible for infrastructure tool/service designs within technical domains in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of tools/services by leading others in solution development, maintenance of templates, playbooks and automation used during implementation. Job expectations include demonstrating expertise within technical domains, decomposing issues or objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Responsibilities:

• Confirms that application and business requirements have been translated into technical definitions, reference models, blueprints, and playbooks to guide development and integration of technology solutions
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• Reviews and may develop software solutions to address manual and repeatable work or inefficient processes
• Reviews and guides the evaluation of reference models, blueprints, playbooks and the execution of on-site evaluations of third-party products being considered for firm adoption
• Mentors and assists Infrastructure resources on infrastructure service along with application integration validation methods and tools to ensure that technology solutions comply with enterprise system design and engineering standards
• Promotes an inclusive and healthy working environment and help to resolve organizational impediments/blockers
• Senior level engineer able to provide technical leadership and delivery strategy for Application Delivery Services to align business requirements to technical solutions to improve availability, functionality, and security.
• Working with lines of business to translate/align business requirements for delivery of the ADS services.
• Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class application load balancing solutions that align to meet business and technology requirements.
• Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class automation solutions that align to meet business and technology requirements.
• This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a “team player” who can also work independently in managing to multiple deadlines, priorities and diverse set of applications and requirements.
• Candidate will be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering technical traffic management solutions.
• Development, and optimization of F5 rules

Required Qualifications:

Must Have:

• 7 – 10 years of leadership experience as a technical lead
• 7 - 10 years for Infrastructure engineering hands on experience with F5 Networks products (LTM/GTM/ASM/AFM/SSLO)
• 5+ years’ experience developing, optimizing, integration/testing, troubleshooting F5 complex rules.
• 3 - 5 years of experience with VMWare/Avi Networks experience
• 5 – 7 years of Programming skills and working in conjunction with products and services such as DNS, Load Balancing,
• 5 -7 years of experience with F5 DNS Express
• Inventory Management
• Experience with other equivalent Application Delivery Controller such as Avi Networks, Citrix, etc.
• Strong understanding of general network technologies (e.g., TCP/IP networking, SSL, Firewall, Proxy, Load Balancing)
• Deep knowledge of diverse networking devices like Routing, Switching, Firewalls, WAF
• F5 TMSH Experience and Knowledge
• Experience with routing solutions such as BGP setup for Anycast based Infrastructure Services

Other Skills/Knowledge

• Linux OS Experience
• VMWare, Azure, Terraform/Cloud formation experience.
• Understanding of Cloud services and SDN
• Deep understanding of diverse set of networked applications and terms requiring application traffic management solutions, including HTTP, HTTPS, SSH, FTP, DNS, NTP, ANYCAST services, NAT, WAF, Firewalls, Routing, Switching, etc.
• F5 ASM and APM Experience
• Programming with Python Experience

Soft Skills:

• Excellent problem solving & troubleshooting skills.
• Ability to participate in project scoping, estimating, delivery and other work.
• Proven ability to matrix-manage direct and cross-functional teams.
• Excellent Verbal Skills
• Ability to communicate effectively with people who have varying degrees of technical expertise.
• Experience running projects, tracking task, and timelines.
• Ability to produce quality documentation (understand difference between standard, best practice, design & process documents.
• Results-oriented resource who can develop and manage relationships across the organization based on trust, teamwork, and knowledge.
• Proven ability to resolve project issues and mitigate project risk by negotiating solutions that meet expected results.
• Familiar with Scrum & Agile methodology

Desired Qualifications:

• Bluecat Product Experience
• VMWare Horizon Virtual Desktop Support
• Service oriented design and development using SOAP/Rest web service architectures.
• Experience with Continuous Integration and Delivery practices and automation tools – Ansible, Puppet
• Development/Programming experience with tools such as Java EE, Unix Shell Scripting, ANT, Python, .Net, JavaScript, React
• Experience managing across the ITIL Service Lifecycle Framework with specific knowledge of the Service Design Coordination, Transition Planning & Support and Release & Deployment Management processes.
• Familiar with Project Management framework
• Strong business, financial, and infrastructure technology acumen
• Development/Programming experience with tools such as Java EE, Unix Shell Scripting, ANT, Python, .Net, JavaScript, React