Audit Manager - Consumer Compliance jobs at Bank Of America in United States, Plano

Job Description:

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Bank of America is currently seeking a senior leader to evolve strategy for providing secure, reliable and innovative payment solutions to our healthcare clients. The Technology Executive works to deliver high-quality cloud solutions and helps drive a strong DevOps culture. Leading the team, you will be responsible for the architecture, development, deployment, and operations of our cloud infrastructure. You will be expected to share the on-call duty with the rest of the DevOps and engineering teams. Working closely with our Development teams you will be a champion of DevOps best practices including CI/CD, Infrastructure as code, containerization, microservice architecture, automated testing, and security.

Primary Responsibilities:

• Collaborate with Developers to build a world-class infrastructure that can meet our customer’s security and uptime requirements
• Drive the development of our developer and CI/CD processes to improve our developer agility and code quality
• Manage mission-critical cloud-based production systems; proactively take action if/when systems are down or there are interruptions in service; root cause and implement corrective actions to build long-term customer loyalty
• Help create and evolve our operational processes
• Help to identify emerging technologies that can enhance our offering to our customers
• Be passionate about automation, quality, reliability, and scalability

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Knowledge of AWS and its associated technologies, both from DevOps and CloudOps perspective
• Knowledge of Amazon ECS Cloud instances and configuration
• Creating S3 buckets and manage IAM rule based policies
• Design and manage highly scalable/available Cloud Infrastructure
• Extensive knowledge of Terraform and infrastructure as code
• Extensive knowledge of CI/CD tools and configuration of build and release pipelines
• Working with version control tools such as Bitbucket or Github
• Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Test new releases of products to ensure compatibility and minimize user impact.
• Develop and document technical processes and procedures as needed. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Minimum 8+ years in Cloud Technologies preferably AWS
• Minimum 8+ years of experience with deployment orchestration systems such as Kubernetes, ECS, and Elastic Beanstalk
• Minimum 8+ years of experience working with CI/CD tools such as CircleCI or Jenkins
• Minimum 8+ years of experience with Docker and Docker-Compose
• Minimum 8+ years with configuration management and automation tools (e.g., Puppet, Ansible, Chef, CloudFormation, SaltStack, Terraform)
• Strong Linux system administration experience
• Strong programming experience in at least one language (python, node, java, go, c/c++, ruby)
• Experience with logging and monitoring tools such as ELK, DataDog or NewRelic, LogEntries, SumoLogic, etc.
• Experience with Incident Management and crisis management
• Strong written and verbal communication skills

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Responsibilities:

• Executes audit strategy for the sound application of risk-based auditing by defining audit scope and audit programs, and drafting audit reports leveraging automation and innovative methods in a timely and high quality manner

• Acts as Auditor-in-Charge (AIC) by overseeing audit testing and ensuring it is executed in a timely manner and conforms with quality standards, audit policies, and procedures

• Assesses impacts to business processes, controls, and strategies to provide recommendations on severity ratings and escalate broad themes or trends accordingly based on existing business knowledge

• Exercises intellectual curiosity and judgment to effectively influence and challenge management to improve the control environment and drive continuous improvements on audit

• Oversees a team of associates and provides day-to-day mentoring and guidance and fosters an inclusive work environment

• Maintains business partner relationships, primarily with line management, to develop business knowledge

• Exercises sound knowledge of product, business, and technical expertise to effectively challenge management to improve the control environment

Skills:

• Analytical Thinking

• Audit Planning

• Internal Audit Review

• Issue Management

• Risk Management

• Business Acumen

• Coaching

• Project Management

• Relationship Building

• Written Communications

• Attention to Detail

• Automation

• Critical Thinking

• Technical Documentation

Required Qualifications:

• 7+ years in Audit, Compliance, Risk, Business Controls, or other related experience

• Consumer compliance regulatory knowledge

• Excellent project management, interpersonal, oral and written communication skills; strong attention to detail and accuracy

• Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view

• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude. Able to thrive in a dynamic team environment

• Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines. Individual with desire to learn and teach others, high energy, positive attitude

• Proficiency in Microsoft Office products

• Bachelor’s Degree or equivalent work experience

Desired Qualifications:

• Professional Compliance or Audit Certification desired (e.g. CRCM (Certified Regulatory Compliance Manager), CIA (Certified Internal Auditor)

• Experience with automation, machine learning, or artificial intelligence

Job Description:

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Mainframe Storage Leader (Manager of Managers)
• 10 + years leading and managing mainframe storage managers in a large, diverse, dynamic, and exciting storage environment. Accountabilities will include leading and managing those responsible for all mainframe storage architecture, disk, engineering, and virtual tape responsibilities.
• 10+ years interacting with seasoned peers and direct/influence as needed across all mainframe technologies and select non-mainframe technologies (inclusive of but not limited to commercial strategy, command center, compliance, data center, finance, global information security, operations, risk, third party administration, vendors, vendor management, and vulnerability management)

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Responsible for the day to day operations of a team of Loan Line sales associates. Plans, directs, supervises and evaluates work flow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Will monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bids allowances or adjustments. Involved in hiring decisions and conducts performance appraisals. Champions Bank of America Spirit and consultative sales culture. Enthusiastically supports sales and Customer Care strategies. Fosters internal business partner relationships. Typically requires 3-5 years experience. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
• Drives the customer experience and operational execution by providing exceptional customer service, creating a comprehensive pipeline management strategy, and assessing client and specialist needs

• Performs daily reviews of the lending pipeline to identify and address high level risks and opportunities in partnership with Lending leadership
• Directs Lending Client Associates (LCAs), conducts sales support alignment, and oversees team productivity, utilization, and daily activities to distribute work accordingly
• Follows up on routine reporting to oversee the team's progress towards key performance metrics and completes audits to ensure processes and activities are compliant with standards
• Leverages knowledge of mortgage products and solutions, including regulatory and product guidelines and processes to coach employees and ensure bank and regulatory requirements are met
• Integrates with key centers of influence, including Sales, Fulfillment, and National Retail Credit Lending to identify opportunities to enhance operational efficiency of loan processes leading to improved customer experience and satisfaction

Skills:

• Customer Service Management
• Oral Communications
• Problem Solving
• Sales Performance Management
• Written Communications
• Critical Thinking
• Customer and Client Focus
• Drives Engagement
• Mentoring
• Talent Development
• Conflict Management
• Confronting Bias
• Emotional Intelligence
• Hiring and Onboarding
• Retention

Required Qualifications

• Two+ years mortgage originations background
• Two+ years sales call center experience
• Thorough knowledge of mortgage products and programs
• Strong sales culture mentality
• Team oriented, problem solver, motivational leader
• Ability to work under pressure during high call volumes
• Clear and concise communication skills - written and verbal
• Providing top quality client experience is a must
• Ability to build and maintain positive rapport with service partners
• Ability to delegate, multi-task and adapt easily to change
• Team player

Desired Qualifications

• Previous Management Experience in a high volume call center a plus
• Home Loan Origination Background
• Strong Organizational Skills
• Has knowledge of loan products (Conventional, Jumbo and Government)
• Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
• Familiarity with FHA and HUD guidelines.
• Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.
• The ability to analyze and comprehend complex financial data and provide financial alternatives.
• Strong consultative skills including the ability to ask critical questions to identify opportunities

Bachelor’s Degree or equivalent work experience