Treasury - Sr Fulfillment Specialist jobs at Bank Of America in United States, Phoenix

First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Provide analytical support in executing internal control and operational excellence. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Perform In-Line Quality Assurance (ILQA) reviews for the Implementation of Treasury Products, Account Openings, and Account Maintenance requests received in various workflow platforms: Onboard Assist, GFS, and GSS. Monitor QA escalations and workflow assignments throughout the day. May manage staff.

Job Responsibilities:Responsibilities include, but are not limited to:

• Demonstrate the ability to be a self-starter, demonstrate ownership, and become a subject matter expert
• Ability to quickly locate resources and manage desk routines so tasks and responsibilities are met
• Completing inline quality assurance reviews on the implementation of treasury products, account opening, and account maintenance requests received via various workflow platforms: Onboard Assist, GFS, and GSS.
• Partner with internal business partners to obtain the necessary information to complete Inline Quality review.
• Review legal documents to determine if adequate documentation has been provided to meet regulatory, compliance, and LOB procedure guidelines
• Works with Implementation Associate to obtain missing information preventing the quality review from moving forward.
• Utilizes various bank systems to complete quality review requests.
• Identifies and escalates process/procedure gaps to mitigate risk.
• Exercises judgment and discretion with respect to client relationships and problem resolutions,

Required Qualifications:

• 1-2+ years of experience in the Banking/Financial industry.
• Experience in processes and systems for North America Treasury Fulfillment. (OBA, AM, GFS, GSS, etc.)
• Experience with procedure documentation and/or QA testing. Data management knowledge beneficial.
• Ability to work in a fast-paced environment to drive Quality goals with meeting aggressive delivery deadlines
• Proven leadership role or proven leadership skills
• Detail-oriented
• Excellent written and verbal communication skills

Desire Qualifications:

• Relationship management skills
• Proficient with Excel and PowerPoint
• Minimum 2 years of experience handling difficult situations with customers.
• Minimum 2 year of Treasury experience and/or QA experience.

Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions∙
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

This job is responsible for acting as the primary interface to Treasury clients. Key responsibilities include leading, directing, and coordinating the implementation of highly complex treasury, cash management, card, merchant and depository products and services. Job expectations include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) and vendors in order to ensure a timely and smooth implementation process.

Responsibilities:

• Consults with client through implementation of treasury product package

• Facilitates internal and external client calls to work through implementation requests for successful completion

• Troubleshoots research, and responds to internal client team requests for resolution

• Engages key stakeholders for awareness throughout the implementation process, owning resolution for the client

Required Qualifications:

• 3-5 years prior banking experience, knowledge of Treasury Management products including ACH, Check Fraud Protection, Transmission Setups and project management experience with proven client interaction abilities.
• Extensive experience with quality control and document review against business policy and procedures.
• Comfortable leading and hosting moderate to complex project calls with clients, sales, and operation partners via Microsoft Teams.
• Ability to hold self, sales, and operation partners accountable for meeting implementation deadlines
• Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline
• Proven problem/solving/analytical and organization skills

Skills:

• Attention to Detail

• Client Management

• Customer and Client Focus

• Oral Communications

• Account Management

• Adaptability

• Analytical Thinking

• Critical Thinking

• Written Communications

• Active Listening

• Collaboration

• Problem Solving

• Stakeholder Management

This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Responsibilities:

• Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
• Determines the right solution for the client while staying within collections compliance guidelines
• Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
• Achieves quality standards and meets key performance indicators
• Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Required Qualifications:

• Minimum of one year of customer service experience

• Excellent verbal and written communication skills

• Ability to work within the operating hours and days for this position as outlined in the posted job requisition

• Commitment to exceptional customer service, including the ability to be empathetic and meet client needs

• Proficient in dealing with customer issues in both a routine and complex environment

• Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients

• Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making​​​

Desired Qualifications:

• Bachelor’s Degree in related field or equivalent work experience

• Credit assistance and collections experience

• Inbound/outbound call center experience

• Banking/financial services experience

• Knowledge of banking operations

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Interpret Relevant Laws, Rules, and Regulations
• Liquidity Management

High School Diploma / GED / Secondary School or equivalent

This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Responsibilities:

• Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
• Determines the right solution for the client while staying within collections compliance guidelines
• Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
• Achieves quality standards and meets key performance indicators
• Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Required Qualifications:

• Proficient in English/ Spanish

• Minimum of one year of customer service experience

• Excellent verbal and written communication skills

• Ability to work within the operating hours and days for this position as outlined in the posted job requisition

• Commitment to exceptional customer service, including the ability to be empathetic and meet client needs

• Proficient in dealing with customer issues in both a routine and complex environment

• Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients

• Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making​​​

Desired Qualifications:

• Bachelor’s Degree in related field or equivalent work experience

• Credit assistance and collections experience

• Inbound/outbound call center experience

• Banking/financial services experience

• Knowledge of banking operations

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Interpret Relevant Laws, Rules, and Regulations
• Liquidity Management

High School Diploma / GED / Secondary School or equivalent

This job is responsible for performing risk assessment and repayment capacity analysis (i.e., financial, borrower, industry, etc.) and preparing transaction justification for moderately complex/complex transactions with limited oversight. Key responsibilities include documenting credit analysis, independently assessing historic and projected borrower financial information, evaluating adherence to policy and procedure, providing loan structure analysis and recommendations, and monitoring portfolio performance.

Responsibilities:

• Evaluates credit worthiness and provides analysis and decisioning on whether a client should receive a credit facility
• Partners with Credit Officers, Relationship Management, and Risk teammates to assess and deliver credit solutions
• Monitors the client's operating performance and financial condition, proactively identifying issues and opportunities
• Delivers financial modeling, loan structure, industry, economic, and other analysis to team members to support the loan decision-making process
• Ensures adherence to credit policies, guidelines, procedures, and applicable regulatory requirements
• Analyze financial statements, cash flow projections, and industry trends specific to agriculture and food-related businesses.
• Maintain up-to-date knowledge of market conditions, commodity pricing, and regulatory developments affecting agribusiness lending.
• Escalates and debates deteriorating assets in partnership with the Special Assets Group and Risk as appropriate
• Participates in Regional and Market meetings to communicate credit delivery best practices and results
• Participate with RM or CO's to negotiate Credit Agreements & loan documents, as needed.

Required Qualifications:

• 5-7 plus years of solid experience in Commercial Banking performing financial analysis, structuring, underwriting and portfolio management
  ,
  preferably with prior credit approval authority.
• Strong communication and analytical/technical skills, including financial accounting, modeling and loan structuring.
• Formal commercial credit training OR equivalent work experience.
• Prior experience in a high-volume production environment

Desired Qualifications:

• Knowledgeable of the closing process & timeline for all types of loans (i.e. real estate, revolvers, etc.)
• Prior leadership and credit management experience.
• Superior teamwork skills in the commercial market space.
• Bachelor's degree, Master’s Degree preferred, in business administration, finance, accounting or economics

Skills:

• Attention to Detail
• Credit and Risk Assessment
• Financial Analysis
• Underwriting
• Written Communications
• Analytical Thinking
• Credit Documentation Requirements
• Financial Forecasting and Modeling
• Recording/Organizing Information
• Business Acumen
• Collaboration
• Collateral Management
• Loan Structuring
• Prioritization

High School Diploma / GED / Secondary School or equivalent

This job is responsible for performing Inline Quality Assurance (ILQA) reviews for depository and treasury product implementations. Key responsibilities includeperforming ILQA reviews for ~ 30+ requests daily, following a strict prioritization process to ensure timelines are met. Validates required documents are provided, complete, and accurate while coordinating with business partners to obtain corrected documents, when needed. Monitors communication channels (Outlook, Skype, Teams, etc.) for workflow updates, partner inquiries, status requests, escalations, and business updates.

Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience.

Job Responsibilities:

• Responsibilities include, but are not limited to:
• Partnering with internal business partners to obtain the necessary information to complete Inline Quality review.
• Completing quality reviews on high risk transactions.
• Reviewing legal documents to determine if adequate documentation has been provided to meet test and controls risk requirements.
• Working with Implementation Associate to obtain missing information preventing the quality review from moving forward.
• Utilizing various bank systems to complete quality review requests.
• Identifying and escalating process/procedure gaps to mitigate risk.
• Exercises judgment and discretion with respect to client relationships and problem resolutions
• Be a self-starter, demonstrate ownership, and become a subject matter expert.
• Leverage resources, procedures and manage desk routines to ensure tasks, timelines and responsibilities are met.
• Meet or exceed strict quality assurance standards.

Required Qualifications:

• Minimum 4 years of Customer Service experience
• Minimum 2 years of experience handling difficult situations with customers.
• Excellent verbal and written communication skills
• Ability to multi-task and sustain high organizational skills in fast-paced environment
• Willingness to learn and adapt to change
• Ability to work independently and be a self-starter
• Ability to promote teamwork and positive attitude
• Ability to engage with client begin a conversation, build rapport, and handle objections.
• Comfortable receiving ongoing performance feedback and coaching.
• An intermediate ability in computer skills.

Desired Qualifications:

• 1+ year of Treasury experience
• 1+ year of Quality Assurance Experience
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect

Skills:

• Claims Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Quality Assurance
• Attention to Detail
• Investigation Management
• Problem Solving
• Risk Management
• Written Communications
• Adaptability
• Process Management
• Process Mapping
• Project Management
• Reporting

High School Diploma / GED / Secondary School or equivalent

First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Provide analytical support in executing internal control and operational excellence. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Perform In-Line Quality Assurance (ILQA) reviews for the Implementation of Treasury Products, Account Openings, and Account Maintenance requests received in various workflow platforms: Onboard Assist, GFS, and GSS. Monitor QA escalations and workflow assignments throughout the day. May manage staff.

Job Responsibilities:Responsibilities include, but are not limited to:

• Demonstrate the ability to be a self-starter, demonstrate ownership, and become a subject matter expert
• Ability to quickly locate resources and manage desk routines so tasks and responsibilities are met
• Completing inline quality assurance reviews on the implementation of treasury products, account opening, and account maintenance requests received via various workflow platforms: Onboard Assist, GFS, and GSS.
• Partner with internal business partners to obtain the necessary information to complete Inline Quality review.
• Review legal documents to determine if adequate documentation has been provided to meet regulatory, compliance, and LOB procedure guidelines
• Works with Implementation Associate to obtain missing information preventing the quality review from moving forward.
• Utilizes various bank systems to complete quality review requests.
• Identifies and escalates process/procedure gaps to mitigate risk.
• Exercises judgment and discretion with respect to client relationships and problem resolutions,

Required Qualifications:

• 1-2+ years of experience in the Banking/Financial industry.
• Experience in processes and systems for North America Treasury Fulfillment. (OBA, AM, GFS, GSS, etc.)
• Experience with procedure documentation and/or QA testing. Data management knowledge beneficial.
• Ability to work in a fast-paced environment to drive Quality goals with meeting aggressive delivery deadlines
• Proven leadership role or proven leadership skills
• Detail-oriented
• Excellent written and verbal communication skills

Desire Qualifications:

• Relationship management skills
• Proficient with Excel and PowerPoint
• Minimum 2 years of experience handling difficult situations with customers.
• Minimum 2 year of Treasury experience and/or QA experience.

Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions∙
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world