Senior Customer Service Specialist - National & Solutions jobs at Bank Of America in United States, Phoenix
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Phoenix
35 jobs found
29.08.2024
BOA
Bank Of America Senior Customer Service Specialist - National & Solutions United States, Arizona, Phoenix
Answers phone calls within service levels. Provide a thorough level of service using Art of Language techniques to ensure a positive client experience. Engages clients by initiating conversation, building rapport,...
Assists peers and leadership with resolving complex, time sensitive exceptions. Handles escalations received from business partners by providing clean concise communication through email and phone. Contributes to improving process efficiencies...
Executes the bank's risk culture and strives for operational excellence. Drives the client experience. Grows business knowledge and network by partnering with experts in small business, lending, and investments. Enthusiastic,...
Strong, professional communication skills and client‐facing presence. Organizational and time management skills. Exceptional sense of urgency. Delivery of world class client experience; customer service focus. Attention to detail and able...
Learns how to provide tailored and personalized advice to clients through reviews and presentations, including partnering with management to assess financial goals and recommending investment advisory strategies. Understands client solutions...
Provides tailored and personalized advice to clients through reviews and presentations, including assessing financial goals and recommending investment advisory strategies. Communicates solutions to clients that are best suited for their...
Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards. Implements optimized controls and enhanced Quality Assurance (QA)...
Answers phone calls within service levels. Provide a thorough level of service using Art of Language techniques to ensure a positive client experience. Engages clients by initiating conversation, building rapport,...
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