Gcib Coo - Operations Analyst jobs at Bank Of America in United States, New York

• Performs onboarding and maintenance of accounts and reviewing required account documentation.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Reviews and approves required account documentation
• Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units
• Performs moderate levels of research, follow-up and resolution of more complex routine research requests

• Account Management
• Customer and Client Focus
• Oral Communications
• Research
• Analytical Thinking
• Attention to Detail
• Collaboration
• Problem Solving
• Prioritization
• Recording/Organizing Information
• Result Orientation

• Performs an accuracy, completeness and risk assessment of documentation or client account information, identifies and resolves any discrepancies or gaps, then approves/declines the request for account opening or maintenance according to the established written guidelines and procedures.
• Researches and resolves incomplete submissions by utilizing procedures and established guidelines and engaging support partners when needed.
• Responds to internal business partner inquiries related to requests via phone and email and escalates more challenging issues to leadership as needed.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Job Description:

The Gaming & Lodging team covers over 30 publicly listed companies including Sports Betting Operators, Hotels, Casinos, and REITs and has been ranked Top 3 in the annual Institutional Investor (II) poll for the 15 years, including number 1 the last 4 years.

Responsibilities

• Perform financial modeling & valuation work
• Update, analyze and compile complicated datasets in databases using Excel
• Derive key insights from data trends and analysis
• Monitor, compile, and summarize/model key industry news and developments incl. via social media
• Seek out new, unusual sources of information to augment our research capabilities/insights
• Write and update company and industry data reports and trends
• Closely follow and understand stock market, industry and company specific activity, and relay to the analyst when he/she is traveling
• Develop industry knowledge and business judgment over time

Qualifications

• Bachelor’s Degree or equivalent years of experience
• For finance candidates, minimum 9-12+ months experience in accounting, corporate finance, research, banking or consulting for finance oriented candidates
• For engineering/math STEM candidates, strong communication skills and some working knowledge of financial modeling, statements and analysis
• Strong modeling and financial analysis skills (income statement, balance sheet, and cash flow statement in Excel)
• Strong attention to detail, and understanding of MS Office for formatting charts, tables and exhibits
• Knowledge of statistics and/or data analytics/data science techniques; skills with both AI promoting, and python programming a plus
• General interest in the stock market and/or financial markets
• Must work well in a fast-paced, intense and collaborative team environment

Job Description:

Job Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

This job is responsible for the analysis and resolution of tax operations processes and issues that require coordination of multiple stakeholders.Key Responsibilities:
• Perform US IRW Tax Withholding and Reporting function
• Service tax related client inquiries and escalations particularly for the Prime Brokerage business
• Liaise with associates at all levels across global locations
• Participate in ad hoc projects for new processes, regulatory & industry initiatives
• Compile metrics and quality assurance results with a high degree of focus on regulatory controls
• Adhere to defined procedures and regulatory requirements

Responsibilities:

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients

• Proficient in Microsoft applications, in particular, Excel
• Strong reconciliation and problem solving skills
• Ability to multitask and work independently in a fast paced environment
• Excellent people management skills
• Strong organizational, analytical problem-solving skills
• Excellent written and verbal communication skills
• College degree or comparable work experienceDesired Skills:

•Chapter 3, 4, 61, 1099/1042s, and 871m knowledge
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward
• A continuous learner
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Skills:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

Job Description:

• Processing Mandatory and Voluntary Corporate Actions for high profile clients.

• Reconciling cash / securities for our clients, counterparties with BOFA across products, market, and entities.

• Candidate must be on hand to offer premium Client service, deal with all Client queries, and manage the relationships between our clients and internal Boa departments.

• Direct interaction and oversight of daily processing functions within the team to ensure all control standards are met.

• Assist with large scale initiatives to drive operational excellence, reduce the risk profile, and be an integral part of the team's success.

• Ensure all control standards are met.

Responsibilities:

• Perform daily Corporate Action event capture, payment allocation and reconciliation for US, Canadian and Latam products.

• Ensuring elections are processed in an accurate and timely

Requirements:

• Presentable, confident and LOB / client focused.

• Ability to conduct discussions with internal, external clients, counterparties in a confident manner.

• Excellent communication skills and ability to present subject matter to an audience.

• Demonstrate the ability to work under pressure in a team environment.

• Initiative-taking and able to work with little or no supervision.

• Candidate will be able to manage their own time and know when to escalate issues.

• Minimum 2 years of Previous experience in corporate actions space is required.

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

• Processing Mandatory and Voluntary Corporate Actions for high profile clients.

• Reconciling cash / securities for our clients, counterparties with BOFA across products, market, and entities.

• Candidate must be on hand to offer premium Client service, deal with all Client queries, and manage the relationships between our clients and internal Boa departments.

• Direct interaction and oversight of daily processing functions within the team to ensure all control standards are met.

• Assist with large scale initiatives to drive operational excellence, reduce the risk profile, and be an integral part of the team's success.

• Ensure all control standards are met.

RESPONSIBILITIES:

• Develop and enhance the quantitative methodologies for IPV and associated Fair Value and Prudent Valuation Adjustments.

• Define Fair Value Hierarchy classification and justification, i.e. creating the framework for a given product, risk, or portfolio as appropriate.

• Work closely with Traders, Market Risk, Model Risk Management, Front Office Quants, Product Controllers, and Senior Managers on Valuation related matters.

• Communicate complex valuation matters to Senior Management, Auditors, and Regulators.

• Leveraging expert knowledge of financial markets, products, and quantitative background to critically evaluate the IPV results and support resolution of IPV differences.

• Support Front Office Model Governance through the review of model limitations and potential impact on Fair Value.

• Utilize input of market parameters (swap rates, spreads, cap/floor and swaption vols, exchange-traded securities across different currencies) to ensure accurate derivatives portfolio valuation, including Greeks, mark-to-market (MTM), and PnL attribution.

• Apply product knowledge of Interest Rate derivatives (Swaps, Swaptions, Bermudan Swaptions, CMS Swaps, CMS Cap/Floor) and market risk principles to assess valuation approaches and models.

• Track global financial markets, analyze market movements, conduct monthly valuation analysis, and ensure accurate curve marking and trade reconciliation.

• Utilize financial derivatives pricing models (Yield Curve Construction, SABR model) to evaluate model performance, calibrate to market data, and collaborate with model owners to address limitations.

• Conduct independent valuation validation, develop Fair Value Hierarchy Classification, and ensure compliance with valuation uncertainty controls.

• Implement Python-based automated solutions for valuation reports, fair value and liquidity valuation adjustments, and prudent valuation adjustments.

• Remote work may be permitted within a commutable distance from the worksite.

REQUIRED SKILLS & EXPERIENCE:

• Master's degree or equivalent in Finance, Mathematics, Statistics, Quantitative Finance, or related; and

• 2 years of experience in the job offered or a related Quantitative occupation.

• Must include 2 years of experience in each of the following:

• Utilizing input of market parameters (swap rates, spreads, cap/floor and swaption vols, exchange-traded securities across different currencies) to ensure accurate derivatives portfolio valuation, including Greeks, mark-to-market (MTM), and PnL attribution;

• Applying product knowledge of Interest Rate derivatives (Swaps, Swaptions, Bermudan Swaptions, CMS Swaps, CMS Cap/Floor) and market risk principles to assess valuation approaches and models;

• Tracking global financial markets, analyzing market movements, conducting monthly valuation analysis, and ensuring accurate curve marking and trade reconciliation;

• Utilizing financial derivatives pricing models (Yield Curve Construction, SABR model) to evaluate model performance, calibrate to market data, and collaborate with model owners to address limitations;

• Conducting independent valuation validation, developing Fair Value Hierarchy Classification, and ensuring compliance with valuation uncertainty controls; and,

• Implementing Python-based automated solutions for valuation reports, fair value and liquidity valuation adjustments, and prudent valuation adjustments.

If interested apply online at or email your resume to and reference the job title of the role and requisition number.

Job Description:

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

Wealth Management Fraud & Claims associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients’ bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
• Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
• Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
• Participates in triage related to Executive Escalations & Incident Response fraud activities
• Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulation
• Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates

**1st Shift hours vary from 7:00am - 6:00pm EST. Must be willing to work a Weekend Day**

Required Qualifications:

• 1+ years of fraud servicing or call center experience.
• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients while navigating multiple screens – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

• Experience in a call center or a financial/banking center
• Fraud Detection and Prevention
• Credit Risk

Skills:

• Customer and Client Focus
• Data Collection and Entry
• Due Diligence
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Attention to Detail
• Policies, Procedures & Guidelines
• Written Communications
• Business Acumen
• Collaboration
• Critical Thinking

RESPONSIBILITIES:

• Perform enhancement of pricing and risk models to incorporate new market or products features.

• Conduct quantitative analysis of the current markets trends and trading strategies.

• Perform numerical analysis of existing models and implementation and testing of performance enhancements; Investigate and improve high-frequency algorithmic trading strategies.

• Generate required documentation and testing to support model risk management ongoing model review and validation.

• Work with front office technology teams to integrate models into the trading and risk systems.

• Perform work required to support regulatory and compliance requirements such as Comprehensive Capital Analysis and Review.

• Develop and maintain large and complex codebases using strong programming and technical skills in Python and database languages including SQL and KDB/Q.

• Research and model of capital market events including hedging and alpha strategies.

• Develop optimization libraries for risk hedging, trade sizing, and expected return maximization.

• Generate required documentation including new user guides, wiki/faq pages and unit testing framework to support model risk management's ongoing model review.

• Perform work to monitor trade volatility and portfolio stress testing to support regulatory and compliance requirements.

• Perform quantitative analysis using large financial datasets to identify current market trends, data engineering and architecture development for daily processes automation, and building visualization tools to interact with data and gather insights.

• Remote work may be permitted within a commutable distance from the worksite.

REQUIRED SKILLS & EXPERIENCE:

• Master's degree or equivalent in Quantitative Finance, Statistics, Computational Finance, Physics, Engineering (any), or related: and

• 3 years of experience in the job offered or a related Quantitative occupation.

• Must include 3 years of experience in job offered or related quantitative occupation. Must include 3 years of experience in each of the following:

• Developing and maintaining large and complex codebases using strong programming and technical skills in Python and database languages including SQL and KDB/Q;

• Researching and modeling of capital market events including hedging and alpha strategies;

• Developing optimization libraries for risk hedging, trade sizing, and expected return maximization;

• Generating required documentation including new user guides, wiki/faq pages and unit testing framework to support model risk management's ongoing model review;

• Performing work to monitor trade volatility and portfolio stress testing to support regulatory and compliance requirements; and,

• Performing quantitative analysis using large financial datasets to identify current market trends, data engineering and architecture development for daily processes automation, and building visualization tools to interact with data and gather insights.

If interested apply online at or email your resume to and reference the job title of the role and requisition number.

EMPLOYER:BofA Securities, Inc.