Amrs Lead Data Steward Team – Director jobs at Bank Of America in United States, New York

This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies.

Responsibilities:

• Designs, develops and is accountable for feature delivery
• Applies enterprise standards for solution design, coding and quality
• Ensures solution meets product acceptance criteria with minimal technical debt
• Guides the team on work breakdown and execution
• Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria
• Plays a team lead role (as an individual contributor) and mentors the team
• Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)
• Manage and support vendor-hosted applications deployed on Linux/Unix environments, ensuring stability, performance, and compliance with enterprise standards.
• Provide end-to-end support for cleared derivatives operations across AMER markets, with a focus on Futures and Options trading and clearing.
• Maintain and optimize exchange connectivity and clearing gateway infrastructure, ensuring reliable trade flow and settlement through vendor-supported platforms.
• Serve as a Level 3 escalation resource for incidents on Linux/Unix servers, providing advanced troubleshooting and infrastructure support.

Required Qualifications

• Proven experience supporting Futures and Options trading and clearing across AMER markets, with a strong understanding of trade lifecycle and post-trade operations.
• Hands-on expertise in managing clearing gateways and exchange connectivity, ensuring seamless integration and settlement across major U.S. exchanges.
• Proficiency in Oracle-based tools such as Toad and MySQL for performing data analysis, reconciliation, and reporting within trade and clearing environments.
• Strong working knowledge of Linux/Unix systems, including server administration, log analysis, and performance tuning in production environments.
• Ability to troubleshoot and escalate complex application and infrastructure issues, serving as a Level 3 support resource.
• Effective collaboration with cross-functional teams including networking, infrastructure, and vendor support to maintain operational stability.
• Strong hands-on experience in Linux/Unix server administration
• proficiency in managing vendor-hosted applications deployed on Linux platforms, ensuring high availability, reliability, and compliance with enterprise standards.
• Solid understanding of network architecture, including IP configuration, routing, DNS, and firewall management to support secure and scalable application environments.
• Experience configuring and maintaining firewall rules, network settings, and virtual systems (e.g., VMware, KVM, or cloud-based infrastructure) to support application deployment and system integration.

Desired Qualifications

• Knowledge of network architecture and virtual systems, with the ability to work closely with networking teams to configure firewall rules, network settings, and virtual environments for secure application deployment.
• Exposure to automation and system enhancement initiatives aimed at improving trade lifecycle efficiency and reducing manual intervention.
• Strong documentation and communication skills for creating workflows, incident reports, and compliance artifacts.
• Familiarity with ITIL or similar service management frameworks for incident, problem, and change management.
• Experience managing projects related to compliance, including regulatory reporting, audit readiness, and control implementation.
• Background in supporting initiatives, including infrastructure upgrades, system migrations, and compliance integration.
• Experience with cloud-based infrastructure and hybrid environments, including deployment and management of Linux-based virtual machines and containers.

Skills:

• Automation
• Influence
• Result Orientation
• Stakeholder Management
• Technical Strategy Development
• Architecture
• Business Acumen
• Risk Management
• Solution Delivery Process
• Solution Design
• Agile Practices
• Analytical Thinking
• Collaboration
• Data Management
• DevOps Practices

Minimum Education Requirement - Bachelor Degree or Equivalent Professional Experience

Job Description:

Job Description:
Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Administers bank programs and policies and may direct the development of the department's administrative policies and procedures. Requires a thorough knowledge of the department's or business unit's functional operations. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May direct workflow activities.

The Business Support Lead provides support to the Consumer & Wealth Management Tax Operations Executive and the broader leadership team. The role will be responsible for a diverse range of duties that include employee engagement coordination across multiple sites, onsite activity coordination specific to Hopewell, incoming mail processing, leader meeting coordination / calendar management, communication preparation, group mailbox management and various other administrative duties. The role will need to be proactive and promptly prioritize, disposition and follow through on all requests. Ability to exercise considerable discretion and independent judgment maintaining confidentiality, sensitivity, diplomacy, and sound judgment.
The Business Support Lead will be responsible for the following:
• On-site needs for Hopewell, Jacksonville and Phoenix locations, including equipment needs, supply orders, food orders, etc.
• Prepare department communications, host Webex meetings, prepare agendas and organize monthly meeting content for senior leader
• Coordinate and organize employee engagement events and activities across the organization, with onsite event management for the Hopewell team
• Support incoming mail to the Hopewell location, tracking and routing of documents to the appropriate teams
• Support procedure (GPS) administration across the teams as needed
• Manage various procedural requirements for ENSM, Dual Officer and impact assessment for policy / procedure changes
• Executive calendar management (scheduling conference calls, telepresence meetings, etc.), expense management and travel planning
• Assist teams as needed across the department with various tasks
• Must be resourceful and able to work autonomously across the organization; professional and able to work well with people with different interpersonal styles

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Skills:

• 3+ years experience in event management, administrative tasks, meeting planning, and financial industry support
• Demonstrated ability to manage multiple & competing priorities
• Excellent attention to detail, time management and organizational skills with the ability to prioritize effectively
• Strong business writing and verbal communication skills
• Ability to work independently, multi–task, handle confidential and sensitive material with highest degree of integrity and professionalism
• Demonstrated ability to interact with senior level executives
• Strong executive presence; interpersonal communications skills, exhibiting a calm, positive and professional demeanor.
• Effective style -- able to solve problems and diffuse issues; contributes to an enjoyable and professional work environment
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint)
• Ability to work as a team player, with exceptional problem solving skills.

Desired Skills:

• Knowledge of Bank of America systems including Concur, GEPSmart, Corporate travel services, myfacility, visitor access system, etc.

• Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables
• Provides day-to-day training and coaching to team while addressing employee inquiries and escalations
• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
• Conducts quality assurance reviews and provides routine supervisory manager approvals
• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
• Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Written Communications
• Account Management
• Analytical Thinking
• Coaching
• Mentoring
• Research
• Result Orientation

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

• 2–3 years of experience relating to cost basis, 1099-B tax reporting, or client reporting within a financial services or wealth management environment.
• Coaching : The ability to support a client or employee in achieving a specific personal or professional goal by providing training, feedback, and guidance.
• Drive Engagement: The ability to motivate others (live or virtually) to be creative, to overcome challenges and resolve conflict to deliver improved outcomes.
• Relationship Building: The ability to develop, establish, and maintain ethical connections and long term strategic relationships with individuals throughout the company to assist in achieving work-related goals and business objectives and to enhance decision making in business units throughout an organization.
• Research: The ability to gather information about a topic, review, analyze and interpret the results to support a recommendation or solution.
• Knowledge of various product types (Equities, mutual funds, fixed income, mortgage-backed investments, etc) within an operations setting.
• Written/Verbal Communications: The ability to clearly convey information in written form through email in a way that easily enables the resolution of a request.
• Excellent organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.

Job Description:

Job Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

This job is responsible for the analysis and resolution of tax operations processes and issues that require coordination of multiple stakeholders.Key Responsibilities:
• Perform US IRW Tax Withholding and Reporting function
• Service tax related client inquiries and escalations particularly for the Prime Brokerage business
• Liaise with associates at all levels across global locations
• Participate in ad hoc projects for new processes, regulatory & industry initiatives
• Compile metrics and quality assurance results with a high degree of focus on regulatory controls
• Adhere to defined procedures and regulatory requirements

Responsibilities:

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients

• Proficient in Microsoft applications, in particular, Excel
• Strong reconciliation and problem solving skills
• Ability to multitask and work independently in a fast paced environment
• Excellent people management skills
• Strong organizational, analytical problem-solving skills
• Excellent written and verbal communication skills
• College degree or comparable work experienceDesired Skills:

•Chapter 3, 4, 61, 1099/1042s, and 871m knowledge
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward
• A continuous learner
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Skills:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

Representative Projects:

• Develop advanced statistical methods to determine the optimal interest-rate or product pricing strategies for clients

• Build a Generative AI-powered search platform that enables sales and product teams to access high quality answers to product, servicing, and client related questions

• Develop AI models that shift foreign currency conversion “up the payment stream,” reducing reliability on beneficiary banks

• Apply advanced NLP techniques to generate near real-time insights into what clients are reaching out to servicing teams about, helping servicing teams anticipate client needs and improve service quality

Who we’re looking for:

As aon the GPS team, you will tackle one of our most import challenges: building models that transform data into revenue-driving insights and products. This role blends research, engineering, and product responsibilities, requiring you to design statistical models, build scalable ML pipelines, and deploy algorithms directly into our production systems. You will work across teams to solve problems in recommendation, stochastic optimization, and time-series forecasting; while running large A/B tests on new methods we design to push the boundaries of what data can achieve.

Responsibilities:

• Frame abstract business problems using advanced data science and machine learning algorithms

• Work with stakeholders throughout the organization to identify opportunities for leveraging internal and external data to drive business solutions

• Own critical research and application development, strengthening the firm's competitive advantage

• Shape cross-team collaboration to advance the firm's data science capabilities

Required Skills:

• Minimum Bachelor’s degree in a quantitative field such as computer science, math, statistics, and physics

• Minimum 3 years of experience with translating mathematical models and algorithms into code (Python and/or C++)

• Strong foundation in probability, statistics, and applied machine learning (NLP, time-series analysis, Generative AI)

• Prior experience working in a highly technical data driven research environment

• Ability to communicate complex topics in a concise and coherent manner

Desired Skills:

• Graduate level degree in a quantitative field such as, computer science, math, statistics, and physics

• Demonstrated prior experience through work, research or passion projects in RAG, Agentic Frameworks, LLMs, Reinforcement Learning

• Are energized by the high stakes and intensity of dynamic environments and ready to dive in whenever

• Are excited to dive into new technical areas on a regular basis

This job is responsible for defining and leading the engineering approach across end-to-end technology stacks. Key responsibilities include leading teams to deliver design solutions, engaging in development environments to identify and improve performance/capacity issues, and ensuring system design solutions comply with enterprise standards. Job expectations include demonstrating technical expertise within domains, decomposing objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Responsibilities:

• Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain
• Mentors and guides Solution Engineer resources and more junior engineers on performance evaluation and validation methods and tools ensuring system design technology solutions comply with enterprise system design and engineering standards
• Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints
• Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stacks provided by peer Engineering Leads
• Plan, deploy, and maintain voice recording solutions that meet regulatory standards, ensuring seamless integration with adjunct voice technology platforms
• Manage the transition of technology change and complex technical projects in the Regulated Voice Recording environment.
• Translate the request into technical scope of work.
• Evaluate user impact to execution strategy including pre-implementation, cutover, and post-change validation tasks.
• Ensure all voice recording systems adhere to industry standards and compliant to jurisdiction requirements
• Work with telephony systems, PBX, VoIP systems, and cloud-based platforms to integrate voice recording solutions
• Develop risk mitigation plan for pre, during, and post transformation.
• Familiar with cloud technologies & services
• Ensure migration process adheres to change control, security, compliance, and regulatory requirements.
• Ensure proper understanding, documentation, and implementation of business requirements.
• Effectively communicate overall program and status updates to key business stakeholders.
• Effectively communicate upcoming migrations/project work to senior tech leadership.

Required Qualifications:

• Demonstrated experience delivering technology solutions, voice and video preferred, but not required.
• Exercised a progressive mentality to consistent optimize existing practices and reduce time to market for programs and tasks
• Proficient in database navigation & scripting in MySQL & MSSQL
• Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
• Ability to review, understand, and interpret technology updates for applicability in the environment we support
• Ability to interact effectively with customers and leadership as needed
• Ability to handle multiple tasks simultaneously
• Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio
• 10 years’ experience working on technology initiatives
• Bachelor’s degree preferred
• Experience with Applications / Software Tools:
• NICE NTR, NICE NTRX, NICE NTRX Cloud, Compass, Sentinel, IPC Unigy

Skills:

• Analytical Thinking
• Collaboration
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Architecture
• Automation
• Influence
• Risk Management
• Technical Strategy Development
• Adaptability
• Application Development
• Business Acumen
• DevOps Practices
• Production Support

Job Description:

Job Description:
This job is responsible for defining and leading the engineering approach across end-to-end technology stacks. Key responsibilities include leading teams to deliver design solutions, engaging in development environments to identify and improve performance/capacity issues, and ensuring system design solutions comply with enterprise standards. Job expectations include demonstrating technical expertise within domains, decomposing objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Exciting opportunity to join our EET Operational Excellence team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Collaboration & Productivity infrastructure while adhering to Banks standards and practices. Work in close partnership with enterprise stakeholders to ensure effective execution of routines such as change, capacity, inventory, problem management, as well as non-permitted technology. Candidate should have excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo

Responsibilities:

• Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain
• Mentors and guides Solution Engineer resources and more junior engineers on performance evaluation and validation methods and tools ensuring system design technology solutions comply with enterprise system design and engineering standards
• Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints
• Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stacks provided by peer Engineering Leads

• Work with operational excellence team to establish high-level solution needs and with cross tower teams for technical requirements and implementation.

• Analyze technical data processing routines and drive solutions that will promote process efficiency and controls across EET.

• Operational Excellence strategic initiatives focused on driving a culture of continuous improvements.

• Accountable for oversight of technical, process, and service deliverables against different risk programs.

• Design service management improvement plans and automate tasks to improve services and reduce issues.

• Accountable for inventory service management processes and improvements.

• Engagement of other teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objective.

• Enable the use of data to drive operational efficiency and effectiveness.

• Ensure the stability of environment through lifecycle management.

• Create appropriate measurement, reporting, and monitoring metrics that provide guidance for process improvement.

Required Qualifications:

• Excellent organizational, time and project management skills; able to effectively manage multiple work streams.
• Strong analytical, data analysis, and problem-solving skills; able to handle complex information with accuracy and intense attention to detail.
• Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities.
• Ability to handle multiple tasks simultaneously and respond under pressure.
• Expected to proactively identify opportunities to improve manual processes.
• Skilled in producing clear, data-driven reports and proven ability to manage multiple stakeholders.
• Experience with business and technical requirements analysis and business workflow development.
• Clear and effective written and verbal communications in a professional environment with all levels of customers and leadership.
• Strong knowledge of BMC Remedy ITSM and/or Service Now.
• Ability to learn new technologies.

Desired Qualifications:

• Understanding of analysis and project management disciplines, processes, and tools.
• Experience in monitoring and managing issues, risks, and dependencies.
• Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies.
• Working knowledge of SQL and database tools to extract and manipulate data to support process analysis and improvements.
• Proficiency in Excel, Power BI, Tableau.
• Experience building prototype for data processes, automation workflows, and visualization dashboards and providing support during build/implementation.
• Technical writer with voice and video platform support/engineering expertise.
• Knowledge of local and wide area networking on multiple platforms, network protocols/routing, network server/host operating systems, IP networking, internet, and intranet technologies.
• Document new workflows, automation scripts, and changes for internal reference.
• Experience in an Agile managed organization using products such as Jira, Kanban, and Confluence

Skills:

• Analytical Thinking
• Collaboration
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Architecture
• Automation
• Influence
• Risk Management
• Technical Strategy Development
• Adaptability
• Application Development
• Business Acumen
• DevOps Practices
• Production Support