Priority Client Services Associate - Global jobs at Bank Of America in United States, Charlotte

This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements.

Responsibilities:

• Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
• Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
• Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
• Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
• Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
• Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
• Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately

Required Skills:

• Minimum 7 years experience
• Strong understanding of global markets products and services, including foreign exchange, fixed income, equities, derivatives, and structured products.
• Awareness of financial crime risks specific to markets activities, such as market abuse, insider trading, spoofing, layering, and misuse of information.
• Understanding of money laundering and sanctions risks in trading and capital markets, including risks arising from third-party intermediaries, client onboarding, and complex transaction structures.
• Knowledge of front-to-back trade flows and how trading desks, sales, operations, and compliance interact across the product lifecycle.
• Familiarity with client due diligence (CDD) and counterparty risk assessments tailored to institutional clients, hedge funds, and broker-dealers.
• Working knowledge of regulatory and industry frameworks, such as MAR, MiFID II, Dodd-Frank, FATF, and local AML/CTF requirements applicable to capital markets.
• Conceptual understanding of surveillance and financial crime detection models, including trade surveillance, communications monitoring, and transaction monitoring systems — ability to interpret outputs and assess model limitations.
• Ability to connect business activity patterns to potential financial crime indicators, ensuring that controls are risk-based and proportionate to product and client profiles.
• Proven ability to work independently and collaboratively across trading, compliance, risk, and operations functions to identify and mitigate financial crime risks.
• Strong analytical and communication skills, with the capacity to explain complex risk and model concepts to non-specialist stakeholders.

Skills:

• Critical Thinking
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Risk Management
• Issue Management
• Policies, Procedures, and Guidelines Management
• Strategy Planning and Development
• Written Communications
• External Resource Management
• Reporting

Orders and reviews appraisals and evaluations used for commercial real estate lending and provides appraisal and consulting services to all lines of business and transaction-specific professional guidance. Specific responsibilities include, but are not limited to, scoping requests for services, bidding process, award process, managing external suppliers and appraisal review. Additional responsibilities may include client team training; supervisory responsibilities, including management of procurement or review teams; and/or management of external reviewers.

Skills:

• Critical Thinking
• Financial Forecasting and Modeling
• Business Intelligence
• Financial Analysis
• Interpret Relevant Laws, Rules, and Regulations
• Risk Modeling
• Valuation Ethics and Practice Standards
• Attention to Detail
• Prioritization
• Problem Solving
• Reporting
• Vendor Management

Orders and reviews appraisals and evaluations used for commercial real estate lending and provides appraisal and consulting services to all lines of business and transaction-specific professional guidance. Specific responsibilities include, but are not limited to, scoping requests for services, bidding process, award process, managing external suppliers and appraisal review. Additional responsibilities may include client team training; supervisory responsibilities, including management of procurement or review teams; and/or management of external reviewers.

Evaluates valuation requests for policy/regulatory compliance:

• Develops vendor statements of work for each order
• Selects prequalified vendors and distributes RFPs
• Executes award and monitors vendor performance
• Reviews reports for contract compliance; grades performance
• Performs quality assurance (detailed) reviews
• Invoice preprocessing and validation
• 1st -level business and vendor dispute resolution (e.g. vendor selection, utilization frequency, invoicing, etc.)

Required Skills:

• Active State-Certified General Real Estate Appraisal Credential
• 5+ years commercial real estate appraisal experience
• Intermediate proficiency in the use of the following software applications: Argus and/or Rockport Val, (cash flow software), Microsoft Excel (spreadsheet).
• Basic proficiency in other department programs including: Microsoft Word (word processing)
• An in-depth working knowledge of valuation theory and methodology for commercial and residential appraisals
• Able to write concise technical opinions in language comprehensible to expert and layman alike
• Able to work independently in a remote setting
• Commercial appraisal review experience for federally-regulated banking institution or equivalent highly preferred
• Able to adapt to new technology and changes to recognized valuation methods and techniques

Desired Skills:

• 2+ years commercial appraisal review experience for federally regulated banking institution or equivalent
• MAI designation
• Bachelor’s degree (financial degree or equivalent)

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities:

• Provides consulting expertise to line managers on productivity issues and analyzes market and operational impact in the business brought about by specific project parameters
• Responsibilities include research and document organizational reviews, workflow analysis, and provide management and staff analysis. You will also define the project scope to others outside of operations that may become involved in or impacted by the project.
• Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance
• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Required Qualifications:

• Minimum of 5 years of experience with projects, production support activities and/or payment operations
• Experience of the Agile software delivery methodology or large scale projects/project management
• Skilled in translating business requirements into technical requirements
• Cross functional with strong business analysis, problem solving, quality management and organization skills
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Excellent written and verbal communication skills
• Willing to learn and adapt to change
• Working knowledge of Windows and Microsoft Office
• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
• Ability to understand the bigger picture (risks, dependencies)
• Flexibility required to support global markets

Desired Qualifications:

• Working knowledge of Sanctions
• Executive reporting and presentation skills
• Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc. (preferably in-depth knowledge of implementing Platform that process these types of payments)

Skills:

• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Written Communications
• Decision Making
• Influence
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Emotional Intelligence
• Risk Management

Job Description:

Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Line of Business Job Description:

The Program Manager will work directly with management of enterprise AML/KYC leaders to define the structure, process, and requirements for the solution as well as to document evidence of key milestones and decisions for regulatory oversight.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing fornew change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, andovercomes programrisks, andproduces programreports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, buildspositive relationships, asks questions, and uses toolsto uncover root causes to challenges,identify opportunities,and make recommendations.
• Analyzes present-state for enterprise AML/KYC refresh program, and builds, socializes, and delivers a comprehensive strategy for the desired AML program change
• Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
• Ensures high quality artifacts throughout the project life cycle are created, delivered, and stored in alignment with milestone requirements
• Implements best-practice routines to capture and manage the end-to-end plan of record
• Ensures stakeholder engagement and keeps them informed of progress
• Tracks and escalates risk and issues at the program level
• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Integrates end-to-end business process into program planning and decisioning processes
• Ensures clearly defined responsibilities and accountabilities for key program/project roles
• Supports team members with escalations and impediments on projects
• Adheres to and delivers on enterprise change management standards

Required Qualifications:

• At least 8 years of project/program management experience
• Experience managing People, Process, Technology Projects and understanding various technologies and infrastructure concepts
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Knowledge of structured project management methods
• Ability to lead cross-functional workgroups and champion initiatives
• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio

Desired Qualifications:

• Prior experience in Global Operations and/or enterprise AML/KYC processes
• Prior experience in planning, leading, delivering associate and client readiness plans
• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.
• Initiative-taker who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Believes in the value of an inclusive workplace for all employees to achieve their goals and meet the needs of our clients.
• Excels in ambiguity
• Experience working in a global environment
• Bachelor’s Degree or equivalent experience

Skills:

• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description

The candidate will support the Global Banking & Global Markets Anti-Money Laundering (GB & GM AML) organization and program. This role requires a strong operational risk and compliance background, and understanding of AML requirements. Acts as an ambassador of the risk culture. Incumbents typically have a minimum of 3 years of quality assurance, compliance, audit, and/or business controls experience.

Responsibilities may include:

• Perform root cause analysis of operational events and challenge control weaknesses and breakdowns to properly assess risk disposition
• Perform trend analysis and horizontal impact assessments to determine themes and identify emerging risks
• Support LOB through routine exams with regulators and internal audit
• Implement process control improvements and leverage BAC Risk Framework to effectively manage LOB risk
• Demonstrate strong collaboration, influencing, and relationship management skills to bridge key stakeholders across Audit, Risk, RIGR and LOB SMEs
• Support Audit, Exam and/or Testing processes, ensure proper governance and protocol is followed; assist with preliminary research and response tracking
• Provide solutions to help with implementation of process improvements or remediation plans to drive efficiencies and demonstrate sustainability
• Coordinate and partner across other GB&GM support teams and stakeholders to ensure end-to-end process engagement and timely resolution of monitoring cases
• Be proactive in risk identification and mitigation through activity monitoring processes

Required Skills:

• Working knowledge of Risk, Quality Control/Assurance Framework
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations
• High technical expertise in MS Office platforms
• Project Management skills and ability to manage various project timelines with multiple competing priorities
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• Strong research and analytical skills and attention to detail but in context with broader business landscape
• Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful and influential way

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Job Summary

This job is responsible for reviewing and interpretating large datasets to uncover revenue generation opportunities and ensuring the development of effective risk management strategies. Key responsibilities include working with lines of business to comprehend problems, utilizing sophisticated analytics and deploying advanced techniques to devise solutions, and presenting recommendations based on findings. Job expectations include demonstrating leadership, resilience, accountability, a disciplined approach, and a commitment to fostering responsible growth for the enterprise.

Responsibilities:

• Enables business analytics, including data analysis, trend identification, and pattern recognition, using advanced techniques to drive decision making and collection data driven insights

• Applies agile practices for project management, solution development, deployment, and maintenance

• Develops and reviews technical documentation, capturing the business requirements, and specifications related to the developed analytical solution and implementation in production

• Manages multiple priorities and ensures quality and timeliness of work deliverables such as quantitative models, data science products, data analysis reports, or data visualizations, while exhibiting the ability to work independently and in a team environment

• Delivers presentations in an engaging and effective manner through in-person and virtual conversations that communicates technical concepts and analysis results to a diverse set of internal stakeholders, and develops professional relationships to foster collaboration on work deliverables

• Supports the identification of potential issues and development of controls

• Maintains knowledge of the latest advances in the fields of data science and artificial intelligence to support business analytics

• Manages a roadmap of data science use cases for technical development and implementation to the production environment in close partnership with Bank of America Technology

• Manages relationships with multiple technology platform and development team leaders including alignment of roadmaps, managing projects, and managing risks

• Engages business and technology senior leaders on reporting of project/deliverable statuses, opportunity identification, and planning efforts

• Oversees development, delivery and quality assurance for data science use cases delivered to the production environment and other areas of the line of business

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights

• Link Analysis/Graph analytics to find and mitigate densely connected fraud networks

• Developing and tuning graph algorithms to maximize detection of fraud

• Assist with the generation, prioritization, and investigation of fraud rings

Required Qualifications:

• Minimum of 4 years of experience in data and analytics

• Must have familiarity with Graph databases (e.g. TigerGraph, Neo4J) and graph query languages

• Must be proficient with SQL and one of SAS, Python, or Java

• Critical problem-solving skills including selection of data and deployment of solutions

• Proven ability to manage projects, exercise thought leadership and work with limited direction on complex problems to achieve project goals while also leading a broader team

• Excellent communication and influencing skills

• Thrives in fast-paced and highly dynamic environment

• Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with creative solutions

• Expertise handling data across its lifecycle in a variety of formats and storage technologies (e.g., structured, semi-structured, unstructured; graph; hadoop; kafka)

• Expertise in data analytics and technical development lifecycles including having coached junior staff

Desired Qualifications:

• Advanced STEM (Science, Technology, Engineering, Math) degree (Masters or PhD)

• 7+ years of experience; work in financial services is very helpful, with preference to fraud, credit, cybersecurity, or other heavily quantitative areas

• Deep understanding of graph databases, graph algorithms, and experience developing graph schemas

• Understanding of advanced machine learning methodologies including neural networks, ensemble learning like XGB, and other techniques

• Proficient with H2O or similar advanced analytical tools

• Experience managing multi-year roadmaps, engaging technical and non-technical stakeholders, and leading large cross-functional formal projects

• Experience influencing mid to senior (executive) level leaders

• Experience managing risk and issue remediation

• Understanding of computer science topics like automation, code versioning, computational complexity, parallel processing, requirements gathering, testing methodologies, and development lifecycle models like Agile

Skills:

• Agile Practices
• Application Development
• DevOps Practices
• Technical Documentation
• Written Communications
• Artificial Intelligence/Machine Learning
• Business Analytics
• Data Visualization
• Presentation Skills
• Risk Management
• Adaptability
• Collaboration
• Consulting
• Networking
• Policies, Procedures, and Guidelines Management

Job Description:

Job Description:

This job is responsible for the preparation of regulatory reporting returns for locally regulated legal entities including broker dealers and swap dealers. Key responsibilities include performing and documenting control processes and variance analysis, preparing data submissions for regulatory reporting teams, and supporting change initiatives. Job expectations include preparing and analyzing financial reports, performing risk analysis, working with a team, and communicating effectively.

The Regulatory Reporting Controller II role is within the GRR Broker Dealer organization responsible for the preparation of Regulatory Reporting calculations (SEC Rule 15c3-3) for locally regulated entities including broker dealers, swap dealers and other legal

Responsibilities:

This job is responsible for the preparation of Regulatory Reporting for locally regulated entities including broker dealers, swap dealers and other legal entities. Key responsibilities include performing and documenting control processes, performing variance analysis, preparing data submissions for regulatory reporting teams, and regulatory change initiatives. Key expectations include the ability to prepare and analyze financial reports, perform risk analysis, proficiency within Microsoft suite, be able to work within a team setting and independently, and be an effective communicator.

• Prepares complete and accurate regulatory reporting calculations in a timely manner
• Prepares reconciliations and variance analysis for daily/monthly computations
• Prepares and reviews trend and analytical reporting related to Broker Dealer computations
• Works with internal controls functions and External Auditors
• Assists with local regulators and other regulatory examination inquires
• Supports regulatory change projects in testing and documentation
• -Supports Operational Excellence (OpEx) initiatives to streamline processes improvements

Required Qualifications:

• Minimum 2 yearsof relevant professional experience in accounting/finance in the financial industry
• Strong financial analytics skills with attention to detail
• Advanced skills within the Microsoft suite specifically related to Excel, Word, and PowerPoint
• Candidate must be able to work both independently and as team member
• Self-Starter with strong communication and presentation skills

Desired Qualifications:

• Bachelors' degree in Accounting/Finance
• Previous experience in Broker Dealer or Regulatory Reporting
• FINRA Series 99 or 27
• CPA or equivalent a plus

Skills:

• Analytical Thinking
• Controls Management
• Financial Accounting
• Financial Analysis
• Reporting
• Attention to Detail
• Oral Communications
• Policies, Procedures, and Guidelines Management
• Risk Management
• Written Communications
• Continuous Improvement
• Interpret Relevant Laws, Rules, and Regulations
• Project Management
• Regulatory Compliance
• Stakeholder Management