Operations Consultant - Sanctions Screening Center Excellence jobs at Bank Of America in United States, Charlotte

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program

Required Qualifications:

• Minimum of 1 year experience in Operations or Compliance
• Analytical and detail oriented
• Excellent communication skills, written and verbal
• Intermediate skill level using Microsoft Excel
• Ability to work independently, as well as, within a team
• Overtime as required
• Acts as an ambassador of the risk culture

Desired Qualifications:

• Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired
• Problem Solver
• College degree or commensurate experience
• SQL and/or coding experience
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects
• Perform sanctions reviews on a variety of different Transactions
• Ensure compliance with regulators such as OFAC (Office of Foreign Assets Control)
• Monitor queue volumes and priorities
• Communicate with different Lines of Business to retrieve information or advise of adverse decisions

Required Qualifications:

• 2+ year experience in Operations or Compliance
• Experience & knowledge of economic sanctions program requirements and disposition of sanctions alerts or extensive background with wires and/or ACH experience
• Experience in client due diligence and KYC
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
• Analytical and detail oriented.
• Ability to work under pressure, meet deadlines and navigate change
• Ability to work independently, as well as, within a team.
• Strong risk framework and approach.
• Ability to prioritize, use own initiative and be flexible
• Good oral and written communications skills.
• PC proficiency and excellent Keyboarding/Typing skills.
• Overtime as required

Desired Qualifications:

• Experience in Global Banking & Markets business process
• Knowledge of Excel, Word, Outlook
• Team player attitude, enthusiasm and commitment
• Monitor work flow and team progress, provide feedback to manager/team
• Monitor escalations received from Lines of business and response in timely manner
• Coordinate with other sites/regions to ensure daily SSCOE goals are met
• Provide training to new hires and up skill training to existing associates
• Ensure existing training is updated appropriate to adjust for changes in environment over time

Skills:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Required Qualifications:

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours

Desired Qualifications:

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills​

High School Diploma / GED / Secondary School or equivalent

Responsibilities

• Capture and translate business requirements into infrastructure and system design for specific implementations.

• Provide consulting services to Core Technology Infrastructure line of business and technical partners.

• Execute procedures reliably and escalate appropriately to solve incidents quickly.

• Support change implementations and proactively identify potential issues resulting from the changes.

• Perform access and physical provisioning /deprovisioning, additions, modifications, and deletions for infrastructure and applications.

• Fulfill requests from business users and operations.

• Provide release support when needed and participate in work engagement.

• Provide full lifecycle management of the infrastructure and application environments.

• Install, configure, upgrade and patch IBM MQ V9.2 or higher software to maintain current versions.

• Perform provisioning and renewal of IBM MQ digital certificates to enable securing of IBM MQ channels with TLS for authentication and encryption.

• Implement IBM MQ security features TLS, OAM, CONNAUTH and CHLAUTH to ensure IBM MQ Queue Managers, Channels, and Queues are secured with appropriate encryption, authentication, and authorization.

• Design and implement highly available solution architectures with both Replicated Data Queue Managers (RDQM) and RedHat pacemaker for IBM MQ.

• Administer IBM MQ objects with both meshIQ Navigator and the IBM runmqsc command line utility.

• Build solutions and technology, leveraging automation and monitoring solutions, including BladeLogic, Splunk, and Dynatrace, in compliance with Information Security standards.

• Remote work may be permitted within a commutable distance from the worksite.

Required Skills & Experience

• Master's degree or equivalent in Engineering (any), Information Systems, CIS, MIS or related: and

• 3 years of experience in the job offered or a related IT occupation.

• Must include 3 years of experience in:

• Installing, configuring, upgrading and patching IBM MQ V9.2 or higher software to maintain current versions;

• Performing provisioning and renewal of IBM MQ digital certificates to enable securing of IBM MQ channels with TLS for authentication and encryption;

• Implementing IBM MQ security features TLS, OAM, CONNAUTH and CHLAUTH to ensure IBM MQ Queue Managers, Channels, and Queues are secured with appropriate encryption, authentication, and authorization;

• Designing and implementing highly available solution architectures with both Replicated Data Queue Managers (RDQM) and RedHat pacemaker for IBM MQ;

• Administering IBM MQ objects with both meshIQ Navigator and the IBM runmqsc command line utility; and,

• Building solutions and technology, leveraging automation and monitoring solutions, including BladeLogic, Splunk, and Dynatrace, in compliance with Information Security standards.

If interested apply online ator email your resume toand reference the job title of the role and requisition number.

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance​

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​

Skills:

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for analyzing, improving, and optimizing the operations within the Transactional Foreign Exchange Remittance Transfers group. The team specializes in investigating and resolving client claims for remittance transfers in foreign currency. You will be responsible for end-to-end management of foreign currency wire investigations, break reconciliations, trade reversals, risk management and compliance reporting ensuring accuracy and timeliness according to Regulation E. TFX RT is also responsible for staying current with foreign currency updates to enhance client experience. You will work closely Front Office teams, trading desks, foreign bank partners and other line of business for wire investigations. The role will require you to identify operational inefficiencies and trends to drive process improvements and support the operations. In this role, you will also be required to use critical thinking skills to navigate gray areas within the operation in a fast paced and high-risk environment.

Required Qualifications:

• 1 year experience in foreign exchange operations, financial operations, or a similar role

• Risk and resolve experience

• Experience with Microsoft Office Suite

• Strong oral, written, and interpersonal communication skills

• Strong organizational skills

• Strong attention to detail

• Ownership and accountability for delivering high quality work

• Ability to prioritize effectively, adapt, and meet deadlines

Desired Qualifications:

• Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX

• Experience implementing process improvements and automation

• Understanding of Dodd Frank

• Demonstrates leadership, leading through change and process improvements to deliver results

Additional Skills Used:

• Controls Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Data and Trend Analysis

• Decision Making

• Problem Solving

• Quality Assurance

Hours 8 AM - 5 PM