Markets Support Specialist - Loan Trading Desk jobs at Bank Of America in United States, Charlotte

Skills:

• Attention to Detail
• Collaboration
• Data Governance
• Data Quality Management
• Risk Management
• Adaptability
• Controls Management
• Negotiation
• Problem Solving
• Result Orientation
• Change Management
• Continuous Improvement
• Data Management
• Presentation Skills
• Stakeholder Management

Line of Business Job Description:

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.Job Description
This role will collaborate with the GRM Data Stewards, Data Users, Data Owners, and Technology Teams to understand and assess their data, processes, and technology to support strategic data initiatives, remediate deficiencies, and drive business requirements.

• Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required.

• Document and provide definitions for processes and procedures, data models, data quality controls, data lineage, and data dictionaries using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc.

• Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding.

• Assess and identify deficiencies against internal policies and standards or industry best practices, providing formal recommendations and requirements to remediate.

• Collaborate and partner with technology teams, architects, and other key stakeholders to drive solutions which provide ongoing operational excellence and resiliency to metadata and control environment challenges.

• Review and provide input to technical solution designs from a business point of view and recommend alternatives.

• Communicate plans, progress and risks appropriately to the stakeholders and sponsors.

Required Skills:

• Bachelors or Masters in computer science, system analysis, Information Systems or related field.

• 1-3+ years of experience with Data Sourcing, Data Wrangling, Data Engineering or similar role

• Strong process/systems analysis, design and documentation.

• Strong analytical, critical thinking, and problem-solving skills.

• Ability to monitor tight deadlines and adapt to unexpected requirement changes.

• Strong Understanding of Risk Management and Data Management Principles

Desired Skills:

• Familiarity with one of the following areas – Trading, Consumer Banking, Wealth Management, Transaction Banking

• Understanding or experience of programming in SQL, C/C++, Java

• Familiarity with databases, such as Oracle, Hadoop, etc.

This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements.

Responsibilities:

• Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
• Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
• Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
• Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
• Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
• Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
• Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately

Required Skills:

• Minimum 7 years experience
• Strong understanding of global markets products and services, including foreign exchange, fixed income, equities, derivatives, and structured products.
• Awareness of financial crime risks specific to markets activities, such as market abuse, insider trading, spoofing, layering, and misuse of information.
• Understanding of money laundering and sanctions risks in trading and capital markets, including risks arising from third-party intermediaries, client onboarding, and complex transaction structures.
• Knowledge of front-to-back trade flows and how trading desks, sales, operations, and compliance interact across the product lifecycle.
• Familiarity with client due diligence (CDD) and counterparty risk assessments tailored to institutional clients, hedge funds, and broker-dealers.
• Working knowledge of regulatory and industry frameworks, such as MAR, MiFID II, Dodd-Frank, FATF, and local AML/CTF requirements applicable to capital markets.
• Conceptual understanding of surveillance and financial crime detection models, including trade surveillance, communications monitoring, and transaction monitoring systems — ability to interpret outputs and assess model limitations.
• Ability to connect business activity patterns to potential financial crime indicators, ensuring that controls are risk-based and proportionate to product and client profiles.
• Proven ability to work independently and collaboratively across trading, compliance, risk, and operations functions to identify and mitigate financial crime risks.
• Strong analytical and communication skills, with the capacity to explain complex risk and model concepts to non-specialist stakeholders.

Skills:

• Critical Thinking
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Risk Management
• Issue Management
• Policies, Procedures, and Guidelines Management
• Strategy Planning and Development
• Written Communications
• External Resource Management
• Reporting

Responsibilities

• Manage the settlement process for Fed transactions, ensuring accuracy and timely processing.

• Monitor and resolve discrepancies related to settlement reports and confirm settlements with counterparties.

• Liaise with various departments, including trading, finance, and compliance, to ensure alignment on settlement protocols.

• Conduct regular analysis of settlement data to identify trends, risks, and areas for process improvement.

• Assist in the development and execution of testing for new systems or enhancements related to settlement functions.

Required Skills:

• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner

• Excellent communications skills and ability to present to an audience

• Ability to work under pressure in a team environment

• Ability to liaise with all levels of the firm and people with different experiences and backgrounds

• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

• Knowledge of Operational Risk, Client Money Protection and Funding

Other Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Key Responsibilities:

• Evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Serves as an escalation point to resolve broad and complex operational issues by partneringwith operations management teammates, business leaders and subject matter experts to support business operations and business management processes
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
• Supports monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Synthesizes findings and provides actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance AML Refresh program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews
• Evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Ensures accuracy of AML Refresh client portfolio data using internal (AWARE, Cesium, GDS) and external comparison tools
• Performs research and conducts moderately complex analysis (automated and manual) of data provided or obtained thru reporting or manual research, in a range of formats (Excel, Power BI, tableau dashboards, ect)
• Explores methods to enhance processes, further reduce risks, and improve AML Refresh process
• Creates analysis and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
• Investigates root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership
• Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables

Required Skills:

• 24 months AML Refresh analyst experience preferred or familiar with QA, risk management, fraud management, project management and regulatory interpretation
• Ability to work in a team environment
• Exemplary verbal and written communication skills
• Experience in a process-oriented production environment with periodic changes
• Proficiency in MS Office Suite (Excel, Word, Outlook, Access)
• Strong organizational skills with the ability to prioritize and manage multiple assignments
• Ability to meet tight deadlines while ensuring data accuracy and integrity
• Self-motivated and capable of working with minimal supervision
• Attention to detail, critical thinking, and problem-solving skills
• Strong customer and client focus with adaptability and results orientation

Desired Skills:

• College degree (A.A.) or comparable work experience
• Experience working within a highly productive team in a fast-paced environment
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Prior experience managing multiple projects and adjusting to changing deadlines
• Lean Sigma Six or Project Management certificates

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Critical Thinking
• Data Governance
• Negotiation
• Risk Management
• Stakeholder Management
• Attention to Detail
• Change Management
• Issue Management
• Presentation Skills
• Regulatory Relations
• Business Acumen
• Continuous Improvement
• Controls Management
• Data Management
• Performance Management

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.
Line of Business Job Description:

In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a strong data management, data architecture and data platforms foundation.

Under the GRM DSM Executive’s leadership, the Data Support Manager will evaluate the existing GRM data architecture and design solutions to simplify and optimize the data environment, and be accountable for contributing to the architecture for Risk Data and Reporting Platform which will enable Data Management and Reporting capabilities for risk line of businesses. Additionally, the architect will also evaluate data tools and conduct Proof of Concepts to arrive at recommended solutions and develop remediation plans to implement those solutions.

Responsibilities:

• Demonstrates knowledge of data solutions, data platforms, data management & governance practices and standards
• Uses architecture tools to create design artifacts, including but not limited to Data models/architecture, API design and data solutions architecture.
• Leads strategy & architecture for one or more data management products such as Data Catalog, Data Lineage, Data Feeds Registry, Data Quality and related data services.
• Design data products to provide high quality data for quantitative modeling solutions for GRM.
• Applies knowledge to perform regular assessments of the health and maturity of data & information capabilities for the Global Risk Management (GRM) domain.
• Evangelize and design new data solutions and capabilities to support risk lines of businesses.
• Participates in efforts to define the mission, goals, critical success factors, principles, and procedures for data strategy and information architecture.
• Participates in building the business cases required to secure approval and funding for the Data and Analytical efforts.
• Understands the end-to-end change impact by managing linkages from information capabilities to technical assets (operational + analytical)
• Maintains integrated logical data models and data flows to understand data and its interdependencies regardless of its usage pattern.
• This role is an opportunity to be at the forefront of transforming how the bank manages risk data, ensuring compliance with global regulations while building a sustainable, intelligent platform that empowers critical decision-making across the enterprise.

Required Skills:

• Bachelor’s degree in computer science / engineering, Data Science or Analytics and 6+ years of experience in data platform/solutions and data management architecture; or if Master’s degree, 5+ years’ experience.
• 8+ years of UI/UX design experience, preferably in enterprise platforms.
• Proficiency in Figma, Adobe XD, Sketch, or similar design tools.
• Strong knowledge of user centered design principles and best practices.
• Experience creating design systems or working within an existing one.
• Familiarity with HTML/CSS/JavaScript is a plus.
• Deep understanding of BCBS 239 principles and their practical implementation in a large organization.
• Strong experience working with risk reporting systems, data warehouses, reporting tools, and governance frameworks.
• Familiarity with data quality frameworks, metadata management, data lineage tools, and control monitoring.
• Proven track record of defining and delivering product roadmaps for complex data management or reporting platforms.
• Strong stakeholder management and cross-functional leadership skills.
• Proficiency in Agile delivery methodologies (e.g. Scrim, SAFe).
• Excellent communication skills (written, verbal and presentation) with the ability to translate regulatory language into actionable technical requirements.
• Strong experience driving the design and development of data solutions, data management & governance products as well as data and reporting platforms.
• Expertise in architecting complex design patterns, microservices, API design, data warehouse and data lakes and data pipelines.
• Ability to drive data strategy and deep understanding of industry paradigms such as data mesh, data contracts, integration fabric etc.
• Experience with relational and NoSQL data stores and big data environments.
• Hands-on expertise with data technologies and computing frameworks including but not limited to, Python, Spark, Airflow, Javascript and SQL.
• Ability to research new data technologies, architect novel data solutions for business problems and prove design approach through hands-on prototyping.
• Experience with data modeling for complex data pipelines, data lake and data platforms.
• Strong experience with data management platform such as Collibra (preferred) or understanding of open-source frameworks such as Apache Atlas, Amundsen, Datahub, Marquez etc.
• Exceptional communication skills and the ability to communicate effectively at all levels of the organization; this includes written and verbal communications as well as visualizations.

Desired Skills:

• Working knowledge of data storage layers / formats such as Apache Iceberg, Hudi, Delta Lake etc. as well as Parquet, JSON and Avro.
• Experience with Graph processing and storage technologies such as Knowledge Graphs / Property Graphs with working knowledge of at-least one graph store such as TigerGraph (preferred).
• Exposure to Linked Data / Open Data, and GenAI based data solutions is a plus.

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Provides exceptional client care
• Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
• Utilizes multiple technology systems to assist customers and referral partners
• Leverages defined lending processes and policies to meet guidelines and manage risks
• Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process
• Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

Required Qualifications:

• Has 1+ year sales and mortgage experience
• Has a strongrelationship-deepeningand client care mentality
• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
• Has an ability to assess client needs and suggest/promote alternative products or services
• Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies
• Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process
• Has an ability to work under pressure during high volumes
• Has an ability to build and maintain positive rapport with service partners
• Can prioritize multiple competing tasks
• Has adaptability and is flexible to change
• Is a strong communicator, written, oral and non-verbal
• Demonstrates solid sales production over a sustained time frame
• Can be flexible to work weekends and/or extended hours as needed.
• Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.
• Has an ability to handle multiple lines of business and models to support changing business needs
• Independently works with other business partners to expedite post-sale issues or problem resolution
• Has the ability to effectively balance performance, operational risk, and client relationship care.
• Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.

Desired Qualifications:

• Has contact center experience
• Has knowledge of loan products (Conventional, Jumbo and Government)
• Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
• Familiarity with FHA and HUD guidelines
• Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
• The ability to analyze and comprehend complex financial data and provide financial alternatives
• Strong consultative skills including the ability to ask critical questions to identify opportunities

Skills:

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Oral Communications
• Written Communications
• Client Management
• Loan Structuring
• Pipeline Management
• Problem Solving
• Collaboration
• Credit Documentation Requirements
• Critical Thinking
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

• Primary responsibility is to prepare/review documentation in accordance with bank policies and procedures.
• Independently perform research and discuss loans with line partners with confidence and knowledge. Independently works with a range in complexity of documentation. Interfaces with company vendors, legal counsel and line partners to ensure world-class documentation accuracy.
• Maintain primary responsibility for accuracy of documentation, timely delivery of documents and elimination of controllable re-works. In all measurable categories maintains an acceptable level of errors.
• Assist Market Leader in the facilitation of team meetings, training and quality review when necessary

Responsibilities:

• Review loan documentation in compliance with bank policies and procedures.

• Independently research and discuss loan details with line partners, demonstrating confidence and subject matter expertise.

• Loan bookings of varying complexity and ensure world-class accuracy.

• Maintain responsibility for input loan bookings into SOR (System of Record) and minimize controllable rework.

• Collaborate with Client Managers, Credit and Portfolio Officers, agency management, legal counsel, and internal support units to ensure seamless transaction execution

Minimum Qualifications:

• Minimum 2 years’ experience with commercial and/or consumer loan documentation review.

• Familiarity with GFS and Loan IQ systems.

• Strong written and verbal communication skills.

• Excellent organizational and multitasking abilities.

• Detail-oriented with a high level of accuracy.

• Proficient in Microsoft Word and Excel.

• Ability to work effectively in a team environment, including with remote teammates.

Skills:

• Attention to Detail

• Legal Structures and Legal Forms

• Oral Communications

• Prioritization

• Recording/Organizing Information

• Written Communications

• Data Collection and Entry