Global Wealth & Investments Gwim Custom Lending Credit Manager jobs at Bank Of America in United States, Charlotte

Job Description:

Job Description:

This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements.

Responsibilities:

• Aggregates, analyzes, and synthesizes transactional, account, and behavioral data into consumable intelligence for our global investigators to ensure that regulatory requirements and operational risks are addressed
• Assesses automated and manual detection controls and evaluates quality
• Translates data findings into recommendations to strengthen controls
• Produces written analysis for auditors and other third-party consumption
• Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
• Leads or supports the building of requirements with IT partners and leads agile delivery programs including managing budgets, timelines, and resources
• Translates business needs into technology requirements
• Influences cross functional teams and drives outcomes

Required Qualifications:

• Minimum of 7 years’ experience
• Strong understanding of how financial crime detection models operate—ability to interpret outputs, understand model limitations, and connect model behavior to business risk
• Strong analytical and communication skills, capable of translating complex data into clear risk insights
• Strong understanding of risk management principles, control frameworks, and how model governance fits within enterprise risk and compliance structures
• Able to work independently and collaboratively across business, compliance, and operations teams to assess and mitigate risks
• Strong interpersonal skills to interface broadly with internal and external constituents
• Self-starter who enjoys working in a fast-paced environment

Skills:

• Critical Thinking
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Risk Management
• Policies, Procedures, and Guidelines Management
• Written Communications
• Reporting

Job Description:

This job is responsible for providing phone-based services to relationship jobs where the representative is expected to take several inbound service calls daily to solve for financial needs. Key responsibilities include deepening relationships by referring clients to specialized sales teams and serving as a central entry point into a fully licensed financial services career. Job expectations include managing products, trading in self-directed accounts, and maintaining knowledge on chat functionality and a wide variety of products.

• Identifies clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams
• Receives training through the licensing/study program, ultimately earning SIE, S7 and S66 certifications
• Focuses daily on service to sales with existing Merrill clients
• Provides exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support their financial goalsYou’re the kind of person that (required skills):
• Is client-focused with a passion for excellence and a positive team attitude.
• Is self-motivated, goal-oriented, andhas the ability tomultitask in a fast moving, performance –based environment.
• Has the ability to identify clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams.
• Is an effective communicator with an aptitude for sales and relationship management
• Has strong computer skills
• Is prepared to pass licensing exams – Security Industry Essentials (SIE) and Series 7 and Series 66.
• Wants to establish a long-term career in the financial services industry at a fast-growing company that rewards hard work and dedication.
• Is ambitious, disciplined, hardworking, resilient and willing to learn.
• A bachelor’s degree, or 1-2 years of experience in a performance-based environment.
• The Security Industry Essentials (SIE) or other financial services licenses and interest in pursuing the Series 7, and/or the Series 66 licenses.
• Leadership capabilities.

Skills Used in this Role:
• Establishing Trust
• Customer Service
• Overcoming Objections
• Consulting
• Risk Management
• Organization
• Critical Thinking
• Conflict Resolution
• Building Rapport
• Active Listening
• Customer Focus
• Analytical Thinking

Additional Skills:

Job Description:

Job Description:

This role is responsible for executing the Company's Global Financial Crimes Program related to Global Banking Program Management and requires a strong risk management discipline and experience with operational risk processes. This role will be responsible for identifying and assessing inherent financial crimes risk and controls associated with Global Banking, new product initiatives and program management. This role is responsible for carrying out risk management activities for the front line units (FLUs) on Bank Secrecy Act/Anti-Money Laundering laws, rules and regulations and the Global Financial Crimes Policy and Standards.This individual will be responsible for evaluating and communicating the effectiveness of FLU controls and be able to drive the consistent improvement and strengthening of these controls to improve upon the Company's ability to detect and prevent unusual or suspicious activity.

The selected candidate will be or will have:

• A self-motivated worker who is comfortable and effective providing guidance to junior teammates

• Strong personal drive, attention to detail, individual initiative, a sense of urgency and responsiveness, with a desire to grow, learn, and take on increasing levels of responsibility

• Ability to successfully communicate to influence management and lead change on both strategic and tactical initiatives.

This position additionally entails:

• Leading discussions with GFC Risk Managers and Senior Leaders, the Global Banking Front Line Unit (FLU), Global Banking FLUs, Global Compliance & Operational Risk (GCOR) and Global Financial Crimes (GFC) partners to analyze business processes, internal controls, client behavior and transaction trends

• Contributing to the creation and implementation of GFC Coverage Plan which defines the scope of coverage for Global Banking and Global Banking FLUs – U.S and International

• Establishing the strategic direction for proactive risk mitigation for GFC, FLU and Enterprise risk tolerance metrics that are reflective of key risks within the areas of coverage and escalating financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees

• Directing the completion compliance activities such as: designing monitoring and testing routines and reporting to identify potential AML risks and/or control weaknesses; conducting targeted risk assessments, threat assessments and process understandings to identify new or emerging financial crimes risks; and identifying, aggregating, reporting, escalating, inspecting and challenging the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes

• Guiding GFC associates on potential financial crimes impacts in the client selection and product expansion processes

Skills:

• Critical Thinking

• Monitoring, Surveillance, and Testing

• Regulatory Compliance

• Risk Management

• Coaching

• Issue Management

• Policies, Procedures, and Guidelines Management

• Strategy Planning and Development

• Written Communications

• External Resource Management

• Reporting

• Talent Development

Required Qualifications:

• Minimum of 7 years of relevant experience in financial services industry, financial crimes, risk management, AML compliance, regulatory compliance, investigations, operational risk management, business controls, or experience in related field

• Knowledge of anti-money laundering (AML) and related AML legislation

• Experience with compliance reporting, regulatory reporting, SARs reports

• Experience reconciling, analyzing, and manipulating large data

• Proficiency in compliance technology, case management systems, and data analytics tools is a plus

• Strong experience and understanding of Transaction Monitoring/CDD Models and Systems

• Experience in automating manual processes and good understanding of technologies that are designed for specific AML use cases

Desired Qualifications:

• Bachelor’s Degree in related field

• Experience in financial services and/or a related government entity

• Certified Anti-Money Laundering Specialist (CAMS)

• Experience and strong ability to work in a fast-paced, high-pressure environment and manage multiple priorities effectively

• Strong leadership and decision-making capabilities

• Ability to influence and drive change across the organization

This job is responsible for overseeing the engineering and operational health of video infrastructure used for live events, broadcasts, and media workflows across internal and off-site environments. Key responsibilities include supporting post-production environments and partnering with internal technical teams to ensure enterprise infrastructure is configured and supported for system reliability. Job expectations include expert-level technical planning, real-time response, and continuous alignment to event production and broadcast standards & requirements.

Responsibilities:

• Oversees the architecture and daily operations of broadcast, event spaces, and post-production infrastructure across studios and event spaces
• Ensures high-quality video and audio signal acquisition, routing, and encoding for both live and recorded content
• Manages system readiness and proactively maintain production-critical infrastructure across all supported locations
• Supports installation, configuration, and monitoring of production gear, edit suites, and media delivery workflows
• Collaborates with event leads, engineers, and internal support teams to deliver flawless live event and broadcast experiences
• Leads technical planning and execution for system upgrades, expansions, and continuity-of-service efforts
• Documents configurations, standard operating procedures, and technical guidelines; resolves technical issues and uphold production readiness standards across environments

Required Qualifications:

• Minimum 5 years’ experience in live broadcast engineering, master control, or technical operations.
• Strong technical knowledge of broadcast audio/video systems (e.g., Ross switchers, Yamaha consoles, Dante networking).
• Operational experience with live streaming platforms and encoding technologies.
• Working knowledge of IP networking, including routing, protocols, and configuration.
• Proficiency in Microsoft Office tools, especially Excel, Visio, and Project.
• Experience with collaboration platforms such as Webex, Zoom, and TelePresence in a broadcast context.
• Ability to manage multiple projects, prioritise tasks, and communicate effectively across teams.
• Willingness to work flexible hours, including occasional early mornings, evenings, or weekends.
• Ability to handle confidential and sensitive information with discretion.

Desired Qualifications:

• Experience building and maintaining SharePoint sites for collaboration and documentation.
• Familiarity with Makito encoders, Kollective peering, and Kaltura KMS.
• Knowledge of caption encoders, RTS comms systems, and Autocue prompting.
• Exposure to Adobe Creative Suite for media asset management.
• Understanding of video-over-IP delivery, video-over-fibre, and DMX lighting configuration.
• Experience with server technologies (e.g., Windows Server 2008/2012, SQL Server).
• Ability to mentor junior technicians and support onboarding.
• Demonstrated ability to drive innovation and propose new technical solutions.
• Industry certifications or professional memberships (e.g., SMPTE, AVIXA) are advantageous.

Skills:

• Production Support
• Risk Management
• System Installation
• Technical Documentation
• Technical Troubleshooting
• Collaboration
• Planning
• Process Management
• Project Management
• Resource Management
• Adaptability
• Data Collection and Entry
• Event Planning
• Process Simplification
• Written Communications

High School Diploma / GED / Secondary School or equivalent

This job is responsible for managing the end-to-end consumer mortgage referral requests primarily for Low to Moderate Income (LMI) clients in underserved markets. Key responsibilities include connecting with internal and external centers of influence (i.e. financial center partners, realtors, etc.) to originate mortgage transactions, identifying relationship deepening opportunities with clients, and facilitating the loan process from application to close. Job expectations include providing home buyer education via workshops and contacting with clients and partners virtually or in-person.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Originates loans from multiple internal and external referral sources
• Understands the local Affordable Housing Market, Housing Assistance Programs, and experience, providing thoughtful lending solutions and guidance to Low to Moderate Income and First Time Homebuyers
• Achieves production goals as defined by the business
• Maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities
• Provides exceptional customer service including maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements
• Conducts monthly Home Buyer Workshops and Business Development meetings

Skills:

• Client Management
• Customer and Client Focus
• Loan Structuring
• Oral Communications
• Referral Management
• Credit Documentation Requirements
• Learning Delivery
• Presentation Skills
• Prospecting
• Written Communications
• Active Listening
• Business Development
• Credit and Risk Assessment
• Data Collection and Entry
• Pipeline Management

High School Diploma / GED / Secondary School or equivalent

This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Required Qualifications:

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours

Desired Qualifications:

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills​

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for enhancing the value of our technical platforms supporting the deployment and sustainability of financial crime data and detection models used by Global Financial Crimes at Bank of America. This includes owning the roadmap for the product, delivering well planned enhancements, and managing risks throughout the lifecycle. Key Responsibilities include research, documenting requirements, data driven backlog refinement, prioritizing enhancements, planning, testing, monitoring, tracking issues, and defining objectives for reporting routines. Job Expectations include ownership of key product decisions and deep subject matter expertise to manage complex products with large agile teams in delivery of scalable data warehouses, data lakes, and data products supporting Global Financial Crimes and Anti-Money Laundering work.

Key Responsibilities

• Develops the technical platform strategy that ensures that functionality of data used for analytics, detection models, and investigations are deployed effectively, maintained robustly and continuously improved to meet evolving business and regulatory needs.
• Defines product roadmap to Maximize Value
• Executes and delivers through agile methodology with clear backlog and prioritization methodology
• Gathers and documents actionable technical requirements for complex projects
• Analyzes data and synthesizes complex insights that identifies strategic improvements
• Communicates and influences key to gather buy-in on roadmap, risks, and technical decisions based on business needs and platform performance
• Serves as a subject matter expertise to guide key decisions and drive innovation within the area
• Owns and manages end-to-end risk for the product through preventive processes, detective monitoring, and effective remediation to reduce reoccurrence
• Acts as Subject Matter Expert (SME) for data platforms towards engaging with business users and technology partners to create a product roadmap, design robust solutions, and develop quality increments for release to the production environment as part of the Software/Service Delivery Lifecycle (SDLC).

Required Qualifications:

• 7+ years of experience
• Strong analytical and problem-solving mindset, with an emphasis on sustainability, efficiency, and control robustness.
• Ability to collaborate effectively with cross-functional teams across the Software/Service Delivery Lifecycle (SDLC) and in a Scalable Agile framework.
• Experience working in data engineering and/or managing big data platforms (i.e., data warehouses, data lakes) including system integration work to move data between platforms and building data structures for expected consumption patterns.
• Experience using query languages for extracting and analyzing data in a database, data warehouse, or data lake such as SQL or PySpark.
• Experience with data warehouse or data lake concepts such as CRUD privileges (Create, Read, Update, Delete), indexing, partitioning, logical and materialized views, or optimization techniques.
• Experience performing data quality assessments.
• Experience with analytics infrastructure in a financial institution or technology environment.
• Understanding of model lifecycle management, including deployment, validation, calibration, and performance monitoring.
• Familiarity with advanced statistical and modeling techniques such as artificial intelligence and machine learning.
• Understanding of risk management and model governance frameworks (e.g., SR 11-7, OCC 2011-12).
• Project management and strategic planning skills, with the ability to translate business goals into technical deliverables.
• Exceptional communication and documentation skills, capable of bridging technical and non-technical audiences.

Skills:

• Critical Thinking
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Risk Management
• Strategy Planning and Development
• Written Communications
• External Resource Management
• Reporting