Global Fees Billing Analyst - Operations jobs at Bank Of America in United States, Charlotte

This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.

LOB Description:

Senior point of contact for AMRS based clients for fixed income trades processing related queries. Primary responsibility will be confirmation, allocation, and settlement of US Fixed Income products. Applicant must be on hand to offer premium client service and manage the relationships between our clients and fixed income trading desks. Up to date industry knowledge on key initiatives and developments within the fixed income market is essential. Additionally, the candidate will be responsible for:

• Resolution and escalation of matched and unmatched fixed income trades for AMRS settling in domestic markets.
• Timely response to client queries regarding the confirmation, allocation and settlement of their trades.
• Liaising with other internal departments to ensure timely settlement of client trades.
• Involvement in ad hoc projects for new processes or industry initiatives.
• Keeping up to date client contacts and maintaining current client relationships.
• Open and maintain client accounts as needed to ensure timely allocation and settlement of fixed income transactions.
  

Responsibilities:

• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

Required Qualifications:

• 1-3 years of client servicing experience
• 1-3 years of capital markets experience
• Must be client focused with proven track record of excellent communications and interpersonal skills.
• Ability to successfully navigate a complex global markets processing structure.
• Must be self-motivated and able to work independently or as part of team.
• Must be able to operate successfully in a fast paced environment and manage competing priorities.
• Must be ready to train new hires when called upon.

Desired Qualifications:

• Previous experience in a client facing role.
• Fixed Income industry knowledge
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications

Description Summary:

This job is responsible for ensuring operational data is fit for purpose, defining controls, and monitoring processes are in adherence to enterprise data management standards. Key responsibilities include triaging and remediating data incidents, performing data analysis, training new users, and performing impact analysis stemming from data updates. Job expectations include helping in defining access and ownership of data by domain, conducting quality control, and overseeing data maintenance.

CFO Data Management (CFO DM) supports other CFO Function’s needs and use cases (e.g., management and regulatory reporting). This role will be responsible for Counterparty Data within a larger data environment. Counterparty refers to the clients and other parties associated with Bank of America’s transactions. Counterparty classification is a key element in many reports.

Responsibilities:

• Ensures data is accurate, complete, and fit for performing data analyses through various testing procedures and data controls which help to identify business insights fit for purpose for a particular product set.

• Develops and executes on Enterprise Data Management policies and standards, works across teams to ensure adherence, serves as a key point of contact for all topics related to data compliance, and manages operational elements of the (Enterprise Data Strategy Governance and Operations (EDSGO) relationship.

• Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed. Data inquiries include questions related to data issues, availability of data, and potential sourcing alternatives to inform.

• Develops, manages, and executes on controls, ensuring tracking, monitoring, and resolution of any control breaches with data platform.

• Partners with Business and Technology functions to drive the development of business and functional requirements documents and ensures strategic upstream resolution for data related incidents.

Additional Responsibilities:

• Provide Subject Matter Expertise for Counterparty data attributes.

• Control Data consumed by CFO, including investigating and developing remediation plans for data quality issues.

• Interface with business partners on their data needs, requirements for new data requests, track and prioritize changes.

• Assist team with data analysis and ensure quality of outputs.

• Create SQL scripts and conduct user acceptance testing on new data requests.

• Collaborate across stakeholders including business reporting, product-specific data stewards, tech partners, upstream data providers/data management, and risk/compliance.

• Identify, review, and evaluate potential upstream systems to determine data sourcing strategy.

• Follow the proper risk disciplines and proactively escalate as needed.

• Adhere to Enterprise Data Management Standards and Risk Data Aggregation requirements.

Required Qualifications:

• Minimum 5 years’ of experience with data analysis within the financial industry and/or highly regulated environments

• Capacity to handle multiple tasks and work in a flexible environment.

• Ability to think and act independently, detailed oriented and organized.

• Strong communication skills and the ability to build relationships across a matrixed organization.

Desired Qualifications:

• Bachelor’s degree.

• Bank of America, Regulatory Reporting experience a plus, including applicable Bank of America platforms (e.g. WCC, CED, CESIUM, PRDS).

• Experience with Agile methodology.

• Knowledge of emerging technologies (e.g. Alteryx, artificial intelligence from a data validation/profiling perspective, etc.).

• Exposure to AML/KYC processes.

• Familiarity with transactional databases.

• Analytics experience with SQL.

• Data Management experience.

• Excellent written and verbal communication skills.

• Proficiency with Alteryx, Tableau, and SQL programming language.

• Knowledge and prior experience with Regulatory Reporting.

Skills:

• Data Collection and Entry

• Data Management

• Data Modeling

• Issue Management

• Policies, Procedures, and Guidelines Management

• Analytical Thinking

• Collaboration

• Data Governance

• Data Quality Management

• Data and Trend Analysis

• Business Acumen

• Controls Management

• Production Support

• Regulatory Compliance

• Solution Design

Job Description:

Job Description:

This role is responsible for executing the Company's Global Financial Crimes Program related to Global Banking Program Management and requires a strong risk management discipline and experience with operational risk processes. This role will be responsible for identifying and assessing inherent financial crimes risk and controls associated with Global Banking, new product initiatives and program management. This role is responsible for carrying out risk management activities for the front line units (FLUs) on Bank Secrecy Act/Anti-Money Laundering laws, rules and regulations and the Global Financial Crimes Policy and Standards.This individual will be responsible for evaluating and communicating the effectiveness of FLU controls and be able to drive the consistent improvement and strengthening of these controls to improve upon the Company's ability to detect and prevent unusual or suspicious activity.

The selected candidate will be or will have:

• A self-motivated worker who is comfortable and effective providing guidance to junior teammates

• Strong personal drive, attention to detail, individual initiative, a sense of urgency and responsiveness, with a desire to grow, learn, and take on increasing levels of responsibility

• Ability to successfully communicate to influence management and lead change on both strategic and tactical initiatives.

This position additionally entails:

• Leading discussions with GFC Risk Managers and Senior Leaders, the Global Banking Front Line Unit (FLU), Global Banking FLUs, Global Compliance & Operational Risk (GCOR) and Global Financial Crimes (GFC) partners to analyze business processes, internal controls, client behavior and transaction trends

• Contributing to the creation and implementation of GFC Coverage Plan which defines the scope of coverage for Global Banking and Global Banking FLUs – U.S and International

• Establishing the strategic direction for proactive risk mitigation for GFC, FLU and Enterprise risk tolerance metrics that are reflective of key risks within the areas of coverage and escalating financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees

• Directing the completion compliance activities such as: designing monitoring and testing routines and reporting to identify potential AML risks and/or control weaknesses; conducting targeted risk assessments, threat assessments and process understandings to identify new or emerging financial crimes risks; and identifying, aggregating, reporting, escalating, inspecting and challenging the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes

• Guiding GFC associates on potential financial crimes impacts in the client selection and product expansion processes

Skills:

• Critical Thinking

• Monitoring, Surveillance, and Testing

• Regulatory Compliance

• Risk Management

• Coaching

• Issue Management

• Policies, Procedures, and Guidelines Management

• Strategy Planning and Development

• Written Communications

• External Resource Management

• Reporting

• Talent Development

Required Qualifications:

• Minimum of 7 years of relevant experience in financial services industry, financial crimes, risk management, AML compliance, regulatory compliance, investigations, operational risk management, business controls, or experience in related field

• Knowledge of anti-money laundering (AML) and related AML legislation

• Experience with compliance reporting, regulatory reporting, SARs reports

• Experience reconciling, analyzing, and manipulating large data

• Proficiency in compliance technology, case management systems, and data analytics tools is a plus

• Strong experience and understanding of Transaction Monitoring/CDD Models and Systems

• Experience in automating manual processes and good understanding of technologies that are designed for specific AML use cases

Desired Qualifications:

• Bachelor’s Degree in related field

• Experience in financial services and/or a related government entity

• Certified Anti-Money Laundering Specialist (CAMS)

• Experience and strong ability to work in a fast-paced, high-pressure environment and manage multiple priorities effectively

• Strong leadership and decision-making capabilities

• Ability to influence and drive change across the organization

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects
• Perform sanctions reviews on a variety of different Transactions
• Ensure compliance with regulators such as OFAC (Office of Foreign Assets Control)
• Monitor queue volumes and priorities
• Communicate with different Lines of Business to retrieve information or advise of adverse decisions

Required Qualifications:

• 2+ year experience in Operations or Compliance
• Experience & knowledge of economic sanctions program requirements and disposition of sanctions alerts or extensive background with wires and/or ACH experience
• Experience in client due diligence and KYC
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
• Analytical and detail oriented.
• Ability to work under pressure, meet deadlines and navigate change
• Ability to work independently, as well as, within a team.
• Strong risk framework and approach.
• Ability to prioritize, use own initiative and be flexible
• Good oral and written communications skills.
• PC proficiency and excellent Keyboarding/Typing skills.
• Overtime as required

Desired Qualifications:

• Experience in Global Banking & Markets business process
• Knowledge of Excel, Word, Outlook
• Team player attitude, enthusiasm and commitment
• Monitor work flow and team progress, provide feedback to manager/team
• Monitor escalations received from Lines of business and response in timely manner
• Coordinate with other sites/regions to ensure daily SSCOE goals are met
• Provide training to new hires and up skill training to existing associates
• Ensure existing training is updated appropriate to adjust for changes in environment over time

Skills:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Responsibilities

• Capture and translate business requirements into infrastructure and system design for specific implementations.

• Provide consulting services to Core Technology Infrastructure line of business and technical partners.

• Execute procedures reliably and escalate appropriately to solve incidents quickly.

• Support change implementations and proactively identify potential issues resulting from the changes.

• Perform access and physical provisioning /deprovisioning, additions, modifications, and deletions for infrastructure and applications.

• Fulfill requests from business users and operations.

• Provide release support when needed and participate in work engagement.

• Provide full lifecycle management of the infrastructure and application environments.

• Install, configure, upgrade and patch IBM MQ V9.2 or higher software to maintain current versions.

• Perform provisioning and renewal of IBM MQ digital certificates to enable securing of IBM MQ channels with TLS for authentication and encryption.

• Implement IBM MQ security features TLS, OAM, CONNAUTH and CHLAUTH to ensure IBM MQ Queue Managers, Channels, and Queues are secured with appropriate encryption, authentication, and authorization.

• Design and implement highly available solution architectures with both Replicated Data Queue Managers (RDQM) and RedHat pacemaker for IBM MQ.

• Administer IBM MQ objects with both meshIQ Navigator and the IBM runmqsc command line utility.

• Build solutions and technology, leveraging automation and monitoring solutions, including BladeLogic, Splunk, and Dynatrace, in compliance with Information Security standards.

• Remote work may be permitted within a commutable distance from the worksite.

Required Skills & Experience

• Master's degree or equivalent in Engineering (any), Information Systems, CIS, MIS or related: and

• 3 years of experience in the job offered or a related IT occupation.

• Must include 3 years of experience in:

• Installing, configuring, upgrading and patching IBM MQ V9.2 or higher software to maintain current versions;

• Performing provisioning and renewal of IBM MQ digital certificates to enable securing of IBM MQ channels with TLS for authentication and encryption;

• Implementing IBM MQ security features TLS, OAM, CONNAUTH and CHLAUTH to ensure IBM MQ Queue Managers, Channels, and Queues are secured with appropriate encryption, authentication, and authorization;

• Designing and implementing highly available solution architectures with both Replicated Data Queue Managers (RDQM) and RedHat pacemaker for IBM MQ;

• Administering IBM MQ objects with both meshIQ Navigator and the IBM runmqsc command line utility; and,

• Building solutions and technology, leveraging automation and monitoring solutions, including BladeLogic, Splunk, and Dynatrace, in compliance with Information Security standards.

If interested apply online ator email your resume toand reference the job title of the role and requisition number.

Job Description:

This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements.

Theserves as a subject matter authority responsible for the intake, assessment, and interpretation of red flags and regulatory guidance across the financial institution. This role ensures the organization maintains a comprehensive, current, and risk-aligned red flag framework to meet Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and global financial crime compliance obligations. The expert provides critical insights that shape policy, detection strategies, and frontline awareness, while directly supporting regulatory readiness and risk management efforts.

Responsibilities:

• Manage the intake, evaluation, and classification of AML red flags, ensuring coverage of customer, product, geographic, and transactional risk dimensions.

• Interpret and translate regulatory guidance, advisories, enforcement actions, and industry best practices (e.g., FinCEN, FATF, OFAC, OCC, DOJ) into actionable requirements.

• Maintain and continuously update the enterprise red flag inventory, ensuring it reflects emerging risks and aligns with regulatory expectations.

• Provide expert interpretation and advisory support to investigators, operations teams, and risk managers regarding the application of red flags in day-to-day monitoring and decision-making.

• Collaborate with policy, standards, and model development teams to embed red flags into surveillance, transaction monitoring, due diligence, and risk assessments.

• Develop clear, practical guidance and materials for use across the three lines of defense, including training content and awareness sessions.

• Prepare analysis and documentation to support regulatory examinations, audits, and internal reviews focused on red flag governance and effectiveness.

• Proactively identify and assess emerging trends, typologies, and financial crime risks to recommend adjustments to program coverage.

Required Qualifications:

• Minimum of seven years of relevant experience - BSA/AML or financial crimes experience within a large financial institution or regulatory agency

• Bachelor’s degree

• In-depth knowledge of U.S. and international AML regulations, including FinCEN advisories, FFIEC Manual, FATF recommendations, and enforcement trends

• Demonstrated expertise in identifying, interpreting, and applying AML red flags across financial products, services, and channels

• Strong research and analytical skills with ability to synthesize complex regulatory expectations into practical, risk-based guidance

• Excellent written and verbal communication skills, capable of drafting clear policies, procedures, and presentations for senior audiences

• Ability to manage multiple priorities with accuracy, detail, and timeliness in a fast-paced environment

• Knowledge of anti-money laundering (AML) and related AML legislation

Desired Qualifications:

• Familiarity with AML detection models, scenario development, and investigative workflows

• Experience engaging with regulators or audit teams on AML risk coverage and red flag frameworks

• Working knowledge of sanctions, fraud, and other financial crime typologies beyond AML

• Experience in financial services and/or a related government entity

• Advanced degree or professional certification (e.g., CAMS, CFCS, CRCM) strongly preferred

Skills:

• Critical Thinking

• Monitoring, Surveillance, and Testing

• Regulatory Compliance

• Risk Management

• Coaching

• Issue Management

• Policies, Procedures, and Guidelines Management

• Strategy Planning and Development

• Written Communications

• External Resource Management

• Reporting

• Talent Development

Preferred Technical Skills:

• Issues Management & Resolution

• Process Management & Inventory

• Project Management

• Risk Control & Mitigation

• Risk Governance & Reporting

• Financial Crimes Risk Principles

• Financial Crimes Risk Programs

Job Description:

Job Description:
This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required.

This role will entail completing investigations while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and completing Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement.

This role may ultimately report to any number of investigations teams across the consumer or client managed lines of business, as well as roles filled within specialized investigations. An Investigator may be asked to partner with GFC Risk Management, front line units or other stakeholders to resolve investigations. The Investigator will maintain a working knowledge of the Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering efforts, Office of Foreign Assets Control (OFAC) and awareness of industry best practices.

Responsibilities:

• Completes investigations while overseeing cases meet or exceed closure and quality metrics

• Completes Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement

• Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations

• Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role

• Managing a significant case inventory while prioritizing cases based upon risk and/or management direction while adhering to department Service Level Agreements (SLAs)

• The Investigator will perform research and analysis of transaction information, customer data, public records, social media platforms or other external research tools to aide in the investigation to determine whether the activity appears to be normal for the client type.

• The Investigator communicates with GFC Management, front line units or other internal stakeholders, and law enforcement to obtain additional information and documentation as needed to resolve investigations.

• The Investigator recommends appropriate follow-up and possible account closure for customers that exceed the Bank's risk tolerance; and identifies and escalates potential operational or compliance risks.

Required Experience:

• Minimum of five years of relevant experience

• 3 years’ experience with 1 year of relevant experience with, AML, Risk, or Compliance experience and/or knowledge of financial crimes typologies

• BSA knowledge relative to AML

  Proficiency in Microsoft Excel / data analytics

Desired Experience:

• Additional technical/functional experience (e.g., Industry type): Financial Services and/or related government entity

• Certifications: ACAMS - Association of Certified Anti-Money Laundering Specialists

• FINRA licenses including the SIE or Series 7, Series 4, Series 24, as well as experience in Law enforcement and/or interacting with law enforcement and/or bi-lingual (Spanish, Russian, Chinese/Mandarin, and/or Farsi a plus.

• Bachelor's Degree in related field

• Experience in financial services and/or a related government entity

• Certified Anti-Money Laundering Specialist (CAMS)

Skills:

• Critical Thinking

• Fraud Management

• Regulatory Compliance

• Written Communications

• Investigation Management

• Policies, Procedures, and Guidelines Management

• Reporting

• Risk Management

• Coaching

• Issue Management

• Talent Development