Wealth Management Client Associate jobs at Bank Of America in United States, Bowling Green

Job Description:

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

High School Diploma / GED / Secondary School or equivalent

Registered Wealth Management Client Associaterole is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FAs). Incumbents may also on a regular basis, support office initiatives, in addition to the businesses of a particular Financial Advisor. For established clients, the Client Associate will often serve as the most frequent point of contact with Merrill. Fully registered (Series 7, 63, 65, & 66). Partial registration may be considered.

Specific responsibilities include, but are not limited to:

• Work with highly affluent clients
• Lead end-to-end onboarding and maintenance activities for new and existing clients.
• Provide products and services to each client, working with cross line of business partners
• Use creativity to tackle complex problems; Manage client servicing requests and account maintenance; Use multiple communication methods to ensure a consistent and exceptional client service experience.
• Act as a key team member leading our clients’ digital experience with the firm
• Create ease of access and interaction, while protecting their privacy and security
• Find opportunities to innovate every day

Key Qualifications for the role:

• requiredto currently hold Series 7 & 66 or 63/65
• 2+ years post high school education and/or 4+ years of professional or relevant internship experience; Undergraduate degree a plus
• Product Knowledge: Foundational knowledge of investment and banking products
• Energetic individual that is self-motivated, coachable, and flexible in thought
• Enjoys a fast-paced environment with changing and evolving responsibility
• Detail oriented
• Invested in personal development
• Consistently pursues client experience excellence
• Works quickly to fulfill client needs delivering complex solutions
• Frequent communication, and an abundance of discretion with sensitive information
• Microsoft Word, Excel, and PowerPoint experience with Salesforce a plus
• Professional verbal and written communication