דרושים Customer Service Representative Night Shift ב-Bank Of America ב-United Kingdom, Chester

Job Description:

Job Description:

Shift patterns will be five nights a week from Sunday night to Thursday night, on an 8-hour shift (including a 1 hour lunch). The hours will be various shifts between 10pm and 8am. The role is predominantly office-based with occasional flexibility to work from home once fully confident in role (maximum 5 per month).

Responsibilities:

• Handle a wide range of queries regarding the day-to-day running of client/cardholder’s commercial card accounts in a customer service environment.
• Ensure all emails are actioned within service level agreements with the utmost professionalism, answering both cardholder and client-level queries, liaising with internal partners where necessary.
• Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.
• Working independently with organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied.
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
• Always ensure that responsibility and ownership is taken for resolving cardholder and client level queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
• Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
• Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
• Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
• Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
• Assist with special projects and miscellaneous duties as assigned.

What we are looking for:

• Fluent in English both written and verbal
• Must be happy to work night shifts
• Customer Service or Contact Centre background would be beneficial
• Well organised with excellent multi-tasking abilities
• Convey a professional, courteous and positive attitude at all times
• Excellent communicator

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
• Access to an Employee Assistance Program for confidential support and help for everyday matters.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Chester - UK

Job Title: Senior Service Specialist

Up to Assistant Vice President

Role Description:

You will be responsible for providing excellent technical support to our clients and internal

timely manner with a focus on client satisfaction and with the upmost attention to detail.

You will need to utilise your analytical and problem-solving skills, as well as your excellent

communication skills in order to ensure that we maintain an established relationship with our

global clients.

Responsibilities:

Here at our Chester office, we’re currently seeking a Card Digital Services Advisor (Technical Help Desk) to join our existing team of 4 advisors. Working with our varied multinational client base across EMEA, you will be supporting existing clients with technical queries on a range of systems and processes that we support, building solid relationships and establishing yourself as a trusted advisor to them.

• Providing technical support to our clients via telephone and email in support of queries relating to a variety of card based systems, managing through to resolution with both internal and 3rd party vendor teams.
• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
• Possessing a passion and urgency to serve our clients and operate as a client advocate
• Researching data problems, investigating technical errors and troubleshooting complex queries for clients, all within defined SLA’s.
• Assisting Clients with running and building MI reports and helping to reconcile financial data inconsistencies.
• Being consistently focused on delivering quality responses with customer service and adherence to bank policies and procedures at the front of mind.
• Working independently with strong organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience

Leveraging industry and product expertise to deepen client relationships and mitigate risk

throughout the servicing process

What we are looking for:

• Commercial card experience
• Client facing experience
• Excellent verbal and written communication skills, comfortable with high degree

• of direct client interaction
• Logical and analytical approach to tasks
• Positive and willing to learn approach
• Strong problem solving and analytical skills
• Technical aptitude and demonstrated ability
• Previous background in a Technical Helpdesk area along with experience of service
• desk processes
• Conveying a professional, courteous and positive attitude when dealing with both
• clients and internal business partners.
• Ability to effectively manage a multitude of tasks and responsibilities in a time
• efficient manner
• Being self-motivated and results-orientated.

Preferred Skills

• Additional Language Skills – Spanish/French/German/Italian

Skills that will help:

• The nice-to-haves as opposed to the essential requirements for the position
• We recommend keeping this to between 2 and 4 bullet points

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

We have a fantastic Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, answering telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of ‘client delight’. For this position you must be fluent in English and either German or two of the following: French, Spanish or Italian. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates. you will need to be ableto work shift patterns that could start at as early as 6am and finish as late as midnight.

Responsibilities:

• Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.

• Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.

• Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.

• Always ensure that responsibility and ownership is taken for resolving cardholder queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.

• Assist with special projects and miscellaneous duties as assigned.

• Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.

• Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act

• Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.

• Fluent in English and one other language required (French / German / Spanish / Italian

• Must be happy to work a range of shifts, Monday to Friday between 6am and midnight

• Customer Service or Contact Centre background would be useful

• Convey a professional, courteous and positive attitude at all times

• Well organised and proactive with excellent multi-tasking abilities

• Excellent communication skills, both written and oral

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Description:

Shift patterns will be five nights a week from Sunday night to Thursday night, on an 8-hour shift (including a 1 hour lunch). The hours will be various shifts between 10pm and 8am. The role is predominantly office-based with occasional flexibility to work from home once fully confident in role (maximum 5 per month).

Responsibilities:

• Handle a wide range of queries regarding the day-to-day running of client/cardholder’s commercial card accounts in a customer service environment.

• Ensure all emails are actioned within service level agreements with the utmost professionalism, answering both cardholder and client-level queries, liaising with internal partners where necessary.

• Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.

• Working independently with organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied.

• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

• Always ensure that responsibility and ownership is taken for resolving cardholder and client level queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.

• Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.

• Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.

• Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act

• Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.

• Assist with special projects and miscellaneous duties as assigned.

• Fluent in English both written and verbal

• Must be happy to work night shifts

• Customer Service or Contact Centre background would be beneficial

• Well organised with excellent multi-tasking abilities

• Convey a professional, courteous and positive attitude at all times

• Excellent communicator

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

We have a fantastic Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, answering telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of ‘client delight’. For this position you must be fluent in English and either German or two of the following: French, Spanish or Italian. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates. you will need to be ableto work shift patterns that could start at as early as 6am and finish as late as midnight.

Responsibilities:

• Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.

• Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.

• Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.

• Always ensure that responsibility and ownership is taken for resolving cardholder queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.

• Assist with special projects and miscellaneous duties as assigned.

• Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.

• Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act

• Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.

• Fluent in English and one other language required (French / German / Spanish / Italian

• Must be happy to work a range of shifts, Monday to Friday between 6am and midnight

• Customer Service or Contact Centre background would be useful

• Convey a professional, courteous and positive attitude at all times

• Well organised and proactive with excellent multi-tasking abilities

• Excellent communication skills, both written and oral

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

We have a fantastic Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, answering telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of ‘client delight’. For this position you must be fluent in English and either German or two of the following: French, Spanish or Italian. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates. you will need to be ableto work shift patterns that could start at as early as 6am and finish as late as midnight.

Responsibilities:

• Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.

• Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.

• Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.

• Always ensure that responsibility and ownership is taken for resolving cardholder queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.

• Assist with special projects and miscellaneous duties as assigned.

• Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.

• Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act

• Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.

•Fluent in English and at least one or more of our additional core languages German is preferred for this position. (French, German, Spanish, Italian)

• Must be happy to work a variety of shifts

• Customer Service or Contact Centre background would be useful

• Convey a professional, courteous and positive attitude at all times

• Well organised and proactive with excellent multi-tasking abilities

• Excellent communication skills, both written and oral

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for conducting day-to-day client activities with the objective to foster positive client experiences. Key responsibilities include performing set-up and maintenance of client information and accounts, ensuring transactions are completed accurately adhering to deadlines, and addressing or resolving client inquiries. Job expectations include being client oriented and data driven, performing with a high degree of accuracy and attention to detail, while ensuring all account activities are in compliance with all regulations, policies, and requirements.

Responsibilities Include:

• Assists with set-up and onboarding for new clients, expanding client relationships, and offboarding clients
• Conducts daily monitoring of client activity across multiple markets and lines of business
• Serves as a primary point of contact for client inquires and problem resolution
• Ensures transactions are completed accurately within a timely manner and before deadlines
• Assists in the preparation of frequent reports and other measures of data
• Interacts positively and effectively with all levels of management and associates
• Identifies and flags potential risks in a timely manner
  

What we are looking for:

• Customer and Client focus
• Work in a fast-paced environment and can prioritise and multi-task under pressure
• Excellent attention to detail
• Excellent communicator as the function entails frequent interaction with business partners and clients
• Client Management Experience
• Experience working in a global environment with outsourced partners
• Evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area