דרושים Officer Service Delivery Analyst – Payroll ב-Bank Of America ב-Singapore, Singapore

Job Description:

Job Description:
An opportunity has opened up to support Global Market Operations within the APAC Funding & Cash Management team. The position will require you to work closely with treasury dealers,prime brokerage partnersand other internal departments to manage day-to-day requirements. These include meeting daily cash cut-offs for payments, trade settlements andinvestigating treasury and prime brokerage cash issuesResponsibilities:
• Process payments for the Prime Brokerage business and funding in an accurate and timely manner

• Confirm and settle treasury FX and trades

• Investigate and follow up on cash enquiries for the Prime Brokerage and the cashiering businesses

• Support treasury on desk and stakeholders on various queries and projects relating to funding and payments
• Any other ad hoc duties/projects as required and assigned
• A Bachelor's degree or equivalent with at least 1-3 years in relevant experience
• Proactive, confident and detail focused. Ability to coordinate with Treasury and Operational teams independently.
• Excellent communications skills.
• Ability to work under pressure in a team environment and demonstrate experience meeting multiple daily cut-off's.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Strong team player able to work well independently and collaboratively with peers and stakeholders.
• Meticulous attention to detail.
• Strong analytical skills

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Your background

• Relevant Client Servicing concentrating on delivery of treasury and cash management solutions for Financial Institutional (FI) / Non-Bank FIs.
• Good understanding of standard Treasury and Cash Management offerings.
• Good knowledge of all bank systems, products and web-based electronic banking platforms.
• Good application software skills: Words, Excel and Powerpoint
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
• Good command of spoken and written Vietnamese.
• Good command of spoken English and Mandarin.
• Possess a passion and urgency to serve our clients and operate as a client advocate.
• Ability to manage multiple requests simultaneously that contain a variety of complexity and resolution periods.
• Track record gained through operational experience within the payment, trade, or treasury environment.
• Excellent rapport with client contacts at all levels and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Possess a professional and positive attitude.
• Able to work under pressure and challenges.
• Demonstrated experience with continuous improvement and process efficiency methodologies.

What you can expect

As a Client Service Advisor, you will have the opportunity to work with our FI / NBFI clients. You will help to service, advise, support and manage portfolio of Banks and Non-Banking Financial Institutions by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. This role offers a high level of visibility as you will work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

What you will do

• Work closely with various internal partners to deliver exceptional and proactive service to clients worldwide.
• Act as primary point for clients. Manage, log and investigate the day-to-day servicing of enquiries, requests and complaints and escalate as appropriate.
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Provide sales support to ensure delivery of Quality & Proactive services to clients.
• Meet clients with Sales for business needs.
• Conduct period service and scorecard review with clients
• Working independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied.
• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
• Undertake regulatory remediation and ensure closures within designated timelines.
• Ensure full compliance of all applicable laws, regulations, credit, KYC, AML, internal policies and procedures and exercise due diligence.
• Perform all duties as assigned by the Client Services Manager.

Job Description

• Provide consistently stellar operational support for derivative/swaps/cash products.
• Support the Sales and Trading Desks by investigating, resolving issues and enquiries related to bookings, breaks etc.
• Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.
• Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, business.
• Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm.
• Strong individual contributor but must be an active team player to achieve collective goals.
• Manage ad-hoc projects and liaise with both internal/external counterparts in different regions• Ability to work in a pressurized, high volume, deadline-driven environment while maintaining operational excellence.
• Control focused with a good understanding of risk, P&L and the impact of errors.
• Able to initiate solutions, take ownership and drive issue remediation.
• Excellent communication skills at all levels
• Able to envisage front-to-back flows with emphasis on ascertaining financial/regulatory impact
• Knowledge of financial markets with solid experience in Trade Support in a similar Investment Bank.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Degree qualification is essential
• Essential Experience/Technical Knowledge:
• Proficiency in MS Product Suite i.e. Excel, Word etc
• Knowledge on APAC equity markets and products preferable
• Bloomberg, Reuters and some corporate action background preferable
• VBA & SQL programming skills preferable

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

This role requires candidate to come with aptitude for problem solving, attention to detail, a risk and control mindset, good communication skill and is able to build good working relationship with various internal and external stakeholders.

• Processing of instruction for Corporate Action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service level.
• Managing internal and external stakeholders on Corporate Action issues
• Adhering to documented procedures, control guidelines and compliance framework
• Attending to reconciliation breaks in accounts on a daily basis
• Ensuring that all queries are attended to and investigated promptly
• Supporting change by assisting in devising and implementing improved processes
• Participating in project initiatives and taking up ad hoc tasks as required
• Managing operational risk associated within the processes
• Tertiary education with a good academic track record
• At least 2 years of experience in Corporate Actions
• Strong knowledge of Corporate/Investment Banking within the Prime Brokerage space is preferred
o Prime brokerage are services that banks offer to financial institutions to hedge funds and similar clients – e.g. processing of Corporate actions – ranges from cash management, securities lending (loaning shares of stock, commodities) and etc.
• Ability to work in a fast paced environment
• Ability to prioritize heavy workloads and work efficiently in dynamic environment to meet deadlines
• An independent and proactive worker with strong communication skills

Key Responsibilities:

• Ability to read & understand a Credit Approval Memorandum
• Responsible for compiling & reviewing documentation prior to Loans/ Lease deals being funded.
• Maintain responsibility for accuracy of documentation.
• Loading transactions to Leasing / Loan applications
• Processing payments to external agents/vendors/ borrowers
• Position will work with Credit, Legal, Finance and Marketing personnel within the region to understand requirements and ensure transactions and processes meet required policy standards.
• Responsible for maintenance of records
• Manage and maintain records of Security Interests filing and discharge.
• Responsible for monthly reporting functions and assist in Audits.

(must have skills to be minimally qualified):

• Graduate in a recognized university.
• At least 2 years’ experience in maintaining accuracy of loan / lease documentation with limited supervision.
• Ability to review and understand credit approval reports.
• Customer service oriented, proficient level of Problem-solving skill.
• Clear, articulate oral and written communication skills.
• Strong computer skills (Excel, Word,), highly organized, work well in a Team environment.

Job Description:

Job Description:

Job Description:

Candidate will need to have a strong understanding of IT system, keen to resolved customers incidents and request within agreed Service Level. Lead discussion with stakeholders to understand business process and system requirements. Subject matter expert, document, and present issues/solutions to extended organization. Drive operational excellence through collaboration and risk management.

Key Responsibilities:

• Drive ServiceNow adoption, identify data, workflows, integration, and customization.
• Lead risk management activities including risk assessment, mitigation, security and operational.
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Technologies may include, but not limited to: Windows 10/11, Mac OS, MS365 Suite, AVAYA, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), Network fundamental, Operating System security patching and ticketing systems.

Desired Job Skills:

•Excellent written and verbal communication skills

•Project Management (PMP) and Certified Risk Manager(CRM) certification

•ITIL certifications eg Remedy, Jira, ServiceNow

•Desired experience in Microsoft Office365 eg Teams, CoPilot, OneDrive with certification

•Experience with technologies: Windows 10/11, Mac OS, MS365 Suite, AVAYA, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), Network fundamental, Operating System security patching and ticketing systems.

•Experience: 2-4 years preferred information technology and project management

Job Description:

Job Description:

• Provide consistently stellar operational support for derivative/swaps/cash products.
• Support the Sales and Trading Desks by investigating, resolving issues and enquiries related to bookings, breaks etc.
• Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.
• Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, business.
• Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm.
• Strong individual contributor but must be an active team player to achieve collective goals.
• Manage ad-hoc projects and liaise with both internal/external counterparts in different regions

• Ability to work in a pressurized, high volume, deadline-driven environment while maintaining operational excellence.
• Control focused with a good understanding of risk, P&L and the impact of errors.
• Able to initiate solutions, take ownership and drive issue remediation.
• Excellent communication skills at all levels
• Able to envisage front-to-back flows with emphasis on ascertaining financial/regulatory impact
• Knowledge of financial markets with solid experience in Trade Support in a similar Investment Bank.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Degree qualification is essential
• Essential Experience/Technical Knowledge:
• Proficiency in MS Product Suite i.e. Excel, Word etc
• Knowledge on APAC equity markets and products preferable
• Bloomberg, Reuters and some corporate action background preferable
• VBA & SQL programming skills preferable

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world