Project Manager - Global Markets Operations jobs at Bank Of America in Ireland, Dublin

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.

• Coordinate globally with colleagues.

• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.

• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.

• Efficient reconciliation and problem solving skills

• Efficient organizational and analytical problem-solving skills.

• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.

• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.

• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum

• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc

• Use of a flex fund to use towards benefits

• Access to free counselling through an Employee Assistance Programme and virtual GP services

• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines, financial control/budgeting and consolidation, personnel processes, audit/compliance, associate training, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Responsibilities:

• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Apply strong financial acumen to optimize resource allocation, streamline budgeting processes, enhance cost efficiencies, and maintain robust financial controls to ensure smooth operational performance
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion
• Communication, coordination and connectivity across the leadership team

Skills:

• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.
• Knows and develops team members through coaching and feedback.
• Manages expenses and demonstrates an owner’s mindset.
• Extensive experience in forecasting and financial management

Additional skills:

• Excel skills
• Problem Solving: Ability to analyze problems, recommend options, and execute solutions
• Analytical: Ability to critically evaluate info gathered from multiple sources, reconcile variances, and present complex data in a clear and logical manner specifically tailored to the audience
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analysing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.

Responsibilities:

• Confirms loan documentation for accurate trade settlements
• Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
• Manages post-trade management and logistics, settlement pricing, and closing coordination
• Analyzes and resolves highly complex operational problems
• Supports ad-hoc projects for new processes or industry initiatives
• Processes loans end-to-end with accurate data input into various credit and operating systems

Skills:

• Creates an inclusive team where members are treated fairly and respectfully.
• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.
• Knows and develops team members through coaching and feedback.
• Manages expenses and demonstrates an owner’s mindset.
• Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Delivers results through effective team management, structure, and routines.

Additional skills:

• Experience in Financial Services, especially Investment Banking and Global Markets Operations including Recording/Organizing Information
• Attention to Detail, knowledge of structured business analysis (e.g., Six Sigma) including Critical Thinking
• Familiarity with SharePoint workflows and document management, you should Interpret Relevant Laws, Rules, and Regulations
• Hands-on experience with AI-enabled platforms, predictive analytics, or machine learning applications in project management contexts. Adaptability will be required for the evolving processes.
• Strategic Thinking: Align strategies with organizational goals and translate them into actionable plans.
• Business Results: Anticipate risks and obstacles; pursue aggressive goals; promote continuous learning.
• People Leadership: Encourage contributions; foster open exchange of ideas; make decisions for the greater good.
• Personal Effectiveness: Take ownership; act decisively; maintain resilience under pressure.
• Planning and Organization: Prioritize effectively; multi-task under tight deadlines; run efficient meetings.
• Communication Skills: Communicate clearly and concisely at all organizational levels.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• Lead end-to-end project lifecycle from initiation to implementation, ensuring successful delivery.
• Develop and maintain detailed project plans, including scope, timelines, and resource allocation.
• Manage stakeholder communication and expectations across all levels of the organization.
• Facilitate requirements gathering sessions and validate deliverables against business needs.
• Run governance routines, senior working groups, and prepare executive-level dashboards and reports.
• Identify, assess, and mitigate project risks and issues, ensuring timely escalation and resolution.
• Coordinate cross-functional teams and manage dependencies between workstreams.
• Manage project financials, resource planning, and variance tracking.
• Leverage AI-driven analytics and automation tools to improve reporting and forecasting.
• Identify opportunities for process improvement and AI integration within project workflows.
• Support change management activities and ensure smooth adoption of project outcomes.
• Ensure compliance with governance frameworks, regulatory requirements, and organizational standards.

Skills:

• Proven track record of delivering complex projects on time and on budget, with ability to manage multiple projects concurrently.
• Experience in project management roles with experience in governance and risk management.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Project, Visio) and project management tools (e.g., MS Project, JIRA).
• Influencing, negotiation, and stakeholder management skills.
• Experience with Agile/Scaled Agile (SAFE), DAIC, or structured methodologies (PRINCE2, PMP).
• Basic knowledge of AI concepts and experience using AI-powered tools for reporting or automation.

Additional skills:

• Experience in Financial Services, especially Investment Banking and Global Markets Operations.
• Knowledge of structured business analysis (e.g., Six Sigma).
• Familiarity with SharePoint workflows and document management.
• Hands-on experience with AI-enabled platforms, predictive analytics, or machine learning applications in project management contexts.

• Strategic Thinking: Align strategies with organizational goals and translate them into actionable plans.
• Business Results: Anticipate risks and obstacles; pursue aggressive goals; promote continuous learning.
• People Leadership: Encourage contributions; foster open exchange of ideas; make decisions for the greater good.
• Personal Effectiveness: Take ownership; act decisively; maintain resilience under pressure.
• Planning and Organization: Prioritize effectively; multi-task under tight deadlines; run efficient meetings.
• Communication Skills: Communicate clearly and concisely at all organizational levels.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Corporate Title: Officer

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Responsibilities:

• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts standard analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

What we are looking for:

• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

Additional Skills:

• Active Listening
• Attention to Detail
• Prioritization
• Adaptability
• Critical Thinking
• Recording/Organizing Information
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Result Orientation

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.
• Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.
• Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
• Managing the performance and productivity of Refresh Teams.
• Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
• Ensure cases requiring remediation are completed within service level agreements.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
• Support business with KYC related queries and requests.
• Participate in remediation items aligned to internal/external Audits.
• Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.
• Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

What we are looking for:

• Previous experience leading operations and production teams.
• Proven executive presence and communication skills (both oral and written).
• Experience performing in a process-oriented production environment within a continuous improvement framework.
• Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
• Analytical and data driven with a process first mindset.
• Ability to contribute to our Operational Excellence culture and framework.
• Ability to accurately and concisely present information to teams, management, and senior leaders
• Good balance between strategic and tactical thinking; execution and results driven)
• Ability to problem solve and enable teams to drive production effectively.
• Able to identify and document opportunities to streamline process.

Skills that will help (optional):

• Experience in related fields (AML/KYC, Risk, Compliance)
• Risk and Controls Management
• Quality Assurance
• Data and Trend Analysis tools
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.

• Coordinate globally with colleagues.

• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.

• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.

• Efficient reconciliation and problem solving skills

• Efficient organizational and analytical problem-solving skills.

• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.

• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.

• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum

• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc

• Use of a flex fund to use towards benefits

• Access to free counselling through an Employee Assistance Programme and virtual GP services

• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.