Asst Vice President - Sup jobs at Bank Of America in India, Mumbai

Job Description:

Job Description:

Background: You will be part of a Global Markets Technology group responsible for supporting and enhancing an electronic trading platform for the securities and derivatives businesses. The team, while having a global presence, requires experienced, dedicated members to ensure functionality of the platform matches the specifics of the local markets and users.

The culture of the firm is one that fosters excellence, teamwork, learning, delivering and believing in our people. You will be an individual who loves to learn and takes initiative.

Responsibilities:

• You will be involved in supporting and improving a C++ and .NET based trading application for securities and derivatives, covering both front end and server-side development, including working on automated trading engines
• You will be a core member of the global team and will be responsible for the entire delivery pipeline – from gathering requirements, writing tests, developing the system, and working with the tech partners and users to roll out the deliverable
• You will be expected to develop relationships across the regional and global technology partners and user communities as part of the deliverable. Since the team develops and maintains an application for electronic trading, you will have the opportunity to learn and contribute on various other aspects of electronic trading applications used by the firm. This will also offer great networking opportunities with end-users in the financial industry

Skills:

• 8+ years relevant experience in a similar role in Financial Services
• Excellent programming skills using C++. Deep understanding of C++ and Operating system such as Solaris/Linux. Strong knowledge of standard library, STL, containers and algorithms
• Hands-on experience with multithreaded systems and writing low latency code
• Have a good knowledge of network programming and optimization
• Development practices – Practicing Test Driven Development (TDD) and OO design. Should have experience with DevOps tools such as GIT, continuous build, deploy and quality checks
• Excellent communication skills
• A standout colleague - Can independently work with direction from the team lead
• Can demonstrate ability to work in a multi-faceted role (development with some testing, support and analysis)
• Strong attention to detail
• Hands-on approach and willing to investigate problems
• The ability to work across a global organization
• Strong business and data analysis skills
• Hands on experience with database applications using Oracle

Desired Skills:

• Experience supporting Trading desk
• Experience working with agile methodologies
• Demonstrable experience of front office system design and architecture
• Business Knowledge – Understanding of equities and/or derivatives markets
• Knowledge of FIX (heart beating, login, sequence numbers, message types etc.)

Job Description:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

Problem Management & Root Cause Analysis

• Own the problem management lifecycle, including identification, investigation, root cause analysis (RCA), and resolution tracking.
• Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to Management Report (MR) documentation and publishing
• Facilitate structured post-mortem reviews for high-severity incidents, ensuring detailed documentation of impact, root cause, contributing factors, and lessons learnt.
• Drive the creation and implementation of permanent fixes or preventive measures in coordination with development, infrastructure, and support teams.
• Communicate well with technical & non-technical colleagues
• Work to a high standard with agreed timescales
• Able to demonstrate authority in the RCA calls while coordinating with other stakeholders & solve the discrepancy in blameless ways

Regulatory & Audit Compliance

• Ensure all problem records related to regulatory-impacting incidents are properly tracked and reported,
• Support timely completion of regulatory post-incident report and provide high-quality input to external and internal stakeholders, including risk and compliance teams.
• Track and ensure closure of all problem related remediation actions with documented evidence, in line with audit requirements.

Cross-Functional Coordination

• Act as a central point of contact for problem-related topics across Application Support, Development, Infrastructure and Risk functions.
• Champion and drive systemic improvements by influencing across siloed teams and escalating blockers when necessary.
• Drive continuous service improvement initiatives by identifying recurring issues, systemic risk and operational inefficiencies.

Governance & Reporting

• Ensure problem management KPIs and metrics are consistently tracked, reported and improved.
• Prepare and present regular dashboards, analysis and governance packs for senior technology and business management.
• Maintain high-quality problem records in the ITSM system, ensuring they are accurate, complete and up to date.
• Perform data analysis & provide suggestion on identifying service level trend. Identify event/incident clustering for improvements.

Required Skills:

• 8-12 years of experience in IT Operations, Application Support, or Problem Management in a complex enterprise environment.
• Familiarity with ITIL Problem Management lifecycle and practices (ITIL certification preferred).
• Strong analytical and technical skills to understand complex application landscapes and failure nodes.
• Experience working with ITSM tools such as Service Now, Remedy or JIRA.
• Excellent facilitation and communication skills, able to engage senior stakeholders across Technology & Business.
• Ability in influence without authority and drive outcomes across geographically dispersed teams.
• Strong documentation and presentation skills for post-mortem reviews and executive reporting.
• Experience handling post-incident reporting for regulators is highly preferred.
• Awareness of audit and control expectations in a banking or financial services environment.

Desired Skills:

• Well versed with Root cause analysis (RCA) Techniques.
• Familiarity with ITIL v3 or ITIL 4 framework preferred.
• Trend and Pattern analysis to identify recurring incidents and patterns.
• Knowledge of Infrastructure and application Architecture.
• Change management awareness to access the impact of change on services.
• Experienced in generating problem metrics.
• Ability to dissect complex problems, work through technical logs, monitoring tools, and alerts.
• Clear and concise communication to technical and non-technical stakeholders.
• Good at stakeholder management, provide regular updates and post-mortems.
• Well versed with problem record creation and data quality maintenance.
• Proactive mindset and attention to details.
• Taking ownership of problems from detection to closure.

Job Description:

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

Primary responsibilities are identification and resolution of production incidents. Drive Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution.

Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes:

• Regularly monitor system performance, system usage, and resource consumption and take preventive measures before issues arise
• Get into the technical investigation at the application level for troubleshooting and resolution
• Build automation scripts leveraging tools to eliminate manual work, dashboards for proactive detection of incidents
• Ensure all technical documents are up-to-date and accurately reflect the system design and functionality
• Capacity and Performance Management
• Working with development teams for take-on and training of new services or significant upgrades. Providing support for Audits (internal and external).
• Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements

Skills:

• 8-12 years of relevant IT hands on experience in L2 or L3 Application Production Support, Technical Implementations, or equivalent
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• Experience in Payment & Settlement application support with Asia Pacific payment systems (online, real-time payment, RTGS and other domestic payments) is preferred
• Excellent written and verbal communication skills (English). Excellent interpersonal and negotiation skills
• Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution
• Knowledge of event driven, and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
• Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to work collaboratively with cross functional teams or offshore team
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Strong communication skill to liaise with stakeholders, team members, and products vendors
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Ability to suggest, implement ideas for enhancing the customer
• Flexibility to work on weekends, bank holidays in EMEA shift as part of a 5 day week shift pattern
• Self-motivated and possess drive, and ability to work independently and a good team player
• Strong attention to detail and ability to prioritize effectively

Desired Skills:

• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution
• Ensure production and performance SLAs are met and escalate issues which needs attention
• Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures
• Exercises judgment within defined procedures and practices to determine appropriate action
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
• Should have increased awareness and exposure to basic technical principles, concepts and techniques
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
• Support of on-call rotation for off-hours and weekend support as needed

Job Description:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Joining the Markets Application Production Services (MAPS) APAC team, you will be part of a global function responsible for the managing production systems across Global Markets Technology. You will work in a fast paced environment, collaborating with multiple application production specialists supporting Global Markets APAC business. You will regularly interact with and closely partner with SMEs to senior execs within MAPS, development and infrastructure teams in region and global to deliver to the regional Markets business as one Technology team.

Responsibilities:

The role is responsible for providing application production support across Equities front office Trading systems within Global Markets Equities business in India & APAC. The role involves understanding of technology stack of the applications being supported, business flows of the relevant businesses, troubleshooting technology issues that are impacting the applications, driving fast recovery and resolution, along with identifying and driving long term strategic improvements via root cause analysis and problem investigation in a complex technology landscape with support teams spread across globally.

• Provide day-to-day application support to Equities trading systems, which includes answering user queries, monitoring applications, Capacity, Problem management, reviewing and planning of system changes and server upgrades.
• Interact closely with regional and global business users and other groups in Technology to ensure issues are addressed and communicated in a timely manner.
• Troubleshoot production issues to identify root causes and track issues to their completion.
• Work closely with developers and business analysts who are not in the region to plan system rollout and application updates, provide feedback on production system performance, and investigate production problems and identify solutions.
• Manage serious outages in production by interfacing among business, developers, infrastructure teams and management. Main tasks include: provide communication, take remedial actions to resolve outage, provide information to business to alleviate knock-on impact, work on post-mortem and follow-up actions for root cause identification, recurrence prevention, and any improvement in problem detection and resolution.
• Candidates should be prepared to work out of normal business hours such as on weekends and attend night calls according to business needs.
• Proactively identify and resolve potential production problems in all supporting systems and escalate them to relevant parties if necessary. Suggest improvements to existing processes for support both locally and globally.

Required Skills:

• 10+ years of strong application support experience in banking/finance industry with large scale Unix/Linux based distributed systems.
• Experience in Shell/Perl/Python Scripting
• Good understanding of TCP/IP, network infrastructure and firewall.
• Extensive experience with the FIX protocol.
• Good understanding and experience of electronic trading (Equites/Derivative etc.) specially across APAC markets.
• Experience with ITRS, Ansible, Autosys, Splunk, Dynatrace and along with ability to analyze logs using common UNIX syntax and other systems/tools.
• Strong client service mindset with an underlying desire to provide best service to our clients.
• Proactive mindset with strong problem solving and troubleshooting skills, combined with desire and willingness to learn.
• Automation mindset to achieve operational excellence and effectiveness.
• Good understanding of ITIL concepts around Incident, Problem, Capacity and Change management.
• Good Knowledge of application and infrastructure systems and platforms (Linux, Windows, SAN/NAS, Market Data, Networks, Middleware etc.)
• Ability to communicate effectively (verbal & written) both complex technical and business problems especially during crisis situations.
• Ability to generate new ideas and possibilities and be creative in coming up with solutions for the business.

Desired Skills:

• Strong team player and collaborator with technology and business partners – specifically where collaboration is required across distributed regional locations.
• Strong organizational skills (with an ability to multitask).
• Able to work under pressure in time sensitive trading environment.
• Knowledge of multiple areas across infrastructure stack such as platforms, databases & middleware (Linux, Windows, SAN/NAS, Market Data, Networks, Oracle, MS SQL, MQ, EMS, RV, etc.)
• Relationship Management - Is adept at managing and communicating with senior business management, end users and technology stakeholders.

Job Description:

Job Description:

The successful candidate will be part of Global Markets Engineering Team based in India. This person will have at least 3 years’ experience in similar role within the financial services industry. As such the successful applicant will need to possess a solid technical background, excellent inter-personal skills, and fine attention to detail, project management skills and a proven track record of success. Duties will include;

• Working with the development community to take their new applications and turn it into a fully supported trading system.
• Participate in understanding SDLC and implementing Ansible Playbooks for deployment automation.
• Serve as a fully proficient technical resource; providing technical knowledge and capabilities as team member and individual contributor.
• Create solutions that will seamlessly integrate with adjunct technologies (i.e. SDLC’s CI/CD pipeline.)
• Create a Dev-Ops culture and automate all deployments using the latest industry leading technologies and processes
• Collaborate with internal and external subject matter experts, including line-of-business, business technology teams and operational support teams.
• Document requirements from subject matter experts and development teams to implement them in playbook format with minimal assistance.
• Adhere to, update, and/or create where necessary standards and internal controls and procedures.
• Work alongside the developers to ensure that their application adheres to the high standards expected.

Responsibilities:

• Validating application designs ensuring they meet or exceeds known requirements, make recommendations and implementing reliable and operable service architectures.
• Responsible for on-boarding in-house developed applications and associated hardware in accordance to well defined and well-established procedure.
• Work closely with development teams to onboard their applications to bank’s Horizon platform
• Automate CI/CD processes
• Identify inefficiencies and make recommendations for process improvements, playbook templates and cost reductions.
• Participate in knowledge sharing sessions.
• Define how the applications should be configured using the industry leading Dev-ops model
• Responsible for developing and maintaining tools to aide in the day-to-day application deployment and end-to-end process automation.

Required Skills:

• Experience of working in a highly pressurised trading environment.
• Strong Unix shell, Perl or python scripting skills
• Sound knowledge and experience around virtualizations, containers, OpenShift, Jenkins and other such technologies and processes
• Previous experience in a DevOps culture, especially in field of Deployment automation using Ansible.
• Experience in most aspects of the Software Development Life Cycle.
• Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
• Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support.
• Ability to interact effectively with all levels of stakeholders and leadership.
• Ability to handle multiple tasks simultaneously and respond under pressure.
• Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 year’s relevant experience in lieu of degree.
• Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.

Responsibilities:

• Deliver application support for in-house applications and vendor products used by Global Markets Operations teams in India and region
• Triage and Manage production Incidents to restore service as swiftly as possible. Manage clear and crisp incident communications to a variety of stakeholders
• Adhere and oversee adherence to the enterprise defined standard operating procedures
• Diagnose and resolve complex issues involving root cause analysis and end to end coordination and support of the problem resolution process
• Ensure the documentation of problem resolution processes and procedures is maintained to the highest quality and accuracy
• Ability to correlate events across multiple systems to proactively surface and resolve deep, underlying issues
• The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems including rotational weekend support and rotational business events support outside of business hours
• Build and maintain relationships with business users and other stakeholders. Work closely with development and infrastructure teams to ensure that issues and defects are reported and actioned to meet business requirements and timelines
• Learn, expand, and incorporate application support requirements across global operations teams while building APAC presence with teams across Singapore, Australia, Japan, and India
• Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistency in service stands and delivery

Skills:

• Education at degree level in engineering or science discipline
• 10+ years of strong application support experience in banking/finance industry, especially Markets
• Desirable to have hands-on work experience at functional or shift lead capacity withexcellent understanding of ITIL concepts around Incident, Problem and Change management
• Willing and able to lead Incidents as they occur. Flexible approach to adapt considering shifting priorities or changing conditions
• Good Knowledge of infrastructure systems, platforms, databases & middleware
• Troubleshooting and analyzing logs using Linux command line interfaces, Splunk, Kibana and other monitoring or log aggregation systems / tools is a must. Advanced Excel knowledge
• Excellent verbal and written communication skills and able to influence, facilitate, and collaborate
• Strong analytical, problem solving and troubleshooting skills to be able to thrive in a time sensitive and complex production environment
• Creative and innovative, able to find solutions for continuous improvement, and operational excellence
• Collaborative team player who can workindependentlywhere needed. Comfortable in a multicultural environment across a multi-region production support landscape
• Ability and experience in leading a matrix functional team would be an advantage
• Stakeholder management experience and the ability to build relationships and form partnership with the users when dealing with production issues and providing the support service to the user base
• Good understanding of capacity management and assessment
• Knowledge of Post-Trade Lifecycle, Trade Processing, Clearing, Matching and Settlement is desirable
• Customer focus / Client service orientation: An underlying desire to service clients and a motivation to ensure that business needs are met

Desired Technical Skills:

The candidate must demonstrate strong working knowledge of:

• OS (Windows/Linux, virtual compute) based infrastructure
• Database Technologies – Oracle, PL/SQL, SQL Server
• Scripting Languages –Shell, Bash, Python
• Monitoring Technology – ITRS Genos / Splunk / Dynatrace etc.
• Pub/Sub messaging - IBM MQ, Kafka, Tibco EMS, Distributed Event Processing, AMPS
• Ansible and Autosys scheduling

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

• Manage in-flight internal/external audits, Regulatory exams, and Compliance targeted assessments
• Coordinate audit and regulatory requests and initial/potential findings
• Notify impacted parties of audit or exam commencement
• Maintain an inventory of current, forecasted and completed audits, exams and RFIs
• Manage business partner relationships, engaging with Audit, Compliance, and Technology teams in region and globally
• Analyze common/thematic exam RFIs and responses to proactively prepare for future exams

Skills:

• 5+ years of experience in technology, technology internal controls, audit, risk or compliance, regulatory driven activities in large and complex organizations
• Strong understanding of the components and application of technology control frameworks
• Experience managing audits, regulatory exams or engagements, and Compliance targeted assessments through the coordination of requests for information (RFI)
• Strong relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts in a large, distributed organization; proven ability to influence peers/stakeholders and senior leaders across various lines of businesses
• Good project management skills to meet timelines set for audit / regulatory inspections
• Highly proactive - Critical thinking skills, ability to connect the dots, decisive in instructions and approach, and a love of problem-solving
• Meticulous, with a sharp eye to catch key details in RFIs and interpret required submission(s)
• Proven ability to analyze common/thematic exam RFIs to proactively prepare for future exams
• Demonstrates ability to manage multiple and often competing priorities in a global environment; Ability to drive strategic initiatives with a track record of successful change and making difficult decisions
• Strong communication skills, communicate complex ideas in a clear and concise manner. Ability to decompose complex issues and drive timely decisions
• Good team player, knowing when to engage others for additional input vs when to act independently. Participation in cross-functional teams and ability to work effectively in both a matrixed and a geographically dispersed team

Desired Skills:

• Banking and Markets technology, Infrastructure technology, and/or Technology control consulting background strongly preferred
• Familiarity with common APAC banking technology regulations strongly preferred
• CISA, CGEIT, CISM, CRISC, CISP, or other related certification preferred
• College degree (BS or equivalent) in applicable field of study preferred
• Proficient in Microsoft excel, Python, data manipulation and automation