דרושים Assistant Vice President ב-Bank Of America ב-India, Mumbai

, will be involved in designing, running and maintaining daily, weekly and monthly dashboards and provide meaningful insights on current business trends. The incumbent will be required to liaise with onshore partners across global locations on a regular basis to understand the requirements, get fresh reporting requirement, and provide clarifications, among other things.

Skills exposure :Banking industry knowledge/ background would be an added advantage

Knowledge about interfacing models with software applications for enhancing usability

Analytical problem solving, Technical skills (MS Office: Excel & PowerPoint), Communication skills

Requirements

Education:MBA/ PGDM / Maters in Economics / Quantitative Technique & Economics/ Mathematics/ Supply Chain/ Operations/ Statistics/ Data Sciences

Students should be willing to work in any locations namely – Mumbai, Chennai, Gurugram, Gandhinagar (GIFT), Hyderabad as per company requirement

Job Description:

Job Description:

Background: You will be part of a Global Markets Technology group responsible for supporting and enhancing an electronic trading platform for the securities and derivatives businesses. The team, while having a global presence, requires experienced, dedicated members to ensure functionality of the platform matches the specifics of the local markets and users.

The culture of the firm is one that fosters excellence, teamwork, learning, delivering and believing in our people. You will be an individual who loves to learn and takes initiative.

Responsibilities:

• You will be involved in supporting and improving a C++ and .NET based trading application for securities and derivatives, covering both front end and server-side development, including working on automated trading engines
• You will be a core member of the global team and will be responsible for the entire delivery pipeline – from gathering requirements, writing tests, developing the system, and working with the tech partners and users to roll out the deliverable
• You will be expected to develop relationships across the regional and global technology partners and user communities as part of the deliverable. Since the team develops and maintains an application for electronic trading, you will have the opportunity to learn and contribute on various other aspects of electronic trading applications used by the firm. This will also offer great networking opportunities with end-users in the financial industry

Skills:

• 8+ years relevant experience in a similar role in Financial Services
• Excellent programming skills using C++. Deep understanding of C++ and Operating system such as Solaris/Linux. Strong knowledge of standard library, STL, containers and algorithms
• Hands-on experience with multithreaded systems and writing low latency code
• Have a good knowledge of network programming and optimization
• Development practices – Practicing Test Driven Development (TDD) and OO design. Should have experience with DevOps tools such as GIT, continuous build, deploy and quality checks
• Excellent communication skills
• A standout colleague - Can independently work with direction from the team lead
• Can demonstrate ability to work in a multi-faceted role (development with some testing, support and analysis)
• Strong attention to detail
• Hands-on approach and willing to investigate problems
• The ability to work across a global organization
• Strong business and data analysis skills
• Hands on experience with database applications using Oracle

Desired Skills:

• Experience supporting Trading desk
• Experience working with agile methodologies
• Demonstrable experience of front office system design and architecture
• Business Knowledge – Understanding of equities and/or derivatives markets
• Knowledge of FIX (heart beating, login, sequence numbers, message types etc.)

Process Overview*

Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support & Regulatory reporting. Over the years, the scope of Global Finance has been expanded to include operations for other enterprise control functions like Human Resources and Risk and Compliance.

Job Description*

This role is for a Business Analyst resource responsible for documenting detailed business requirements in support of the CFO change delivery of programs/projects in the US, EMEA, APAC and LATAM regulatory reporting groups and general ledger operations. The resource will be responsible for (1) understanding the Change, (2) defining and documenting the current state (if applicable) and target state processes and (3) ensuring collaboration with Technology teams & Users until implementation of the Change. It requires working closely with the Business Lead/Product Owner, including upstream / downstream Stakeholders and Technology to ensure all aspects of the change are being considered and prioritized when documenting the requirements. The business requirements are the foundation for the design, build, test, operational / organizational readiness and deployment activities in the life cycle of a project.

Responsibilities*

• Understanding the Regulatory Change and documenting detailed requirements. This includes functional capabilities, workflow needs, business rules, reporting requirements and timelines, etc. Collaborate with the Users & procure all required sign offs.

• Identifying current state processes and the target state scope, objective and business outcomes of the Program/Project

• Identifying any data sourcing requirements, documenting them and coordinating with relevant Teams

• Understanding the in-house & AXIOM design and documenting functional specifications in conjunction to the business requirements

• Creating high quality JIRAs documenting all critical aspects including business requirements, mapping requirements, acceptance criteria, etc. using the BAC enterprise change management templates

• Create process maps or operating model where necessary.

• Walkthrough of the requirements to Technology and participating in the sprint planning along with the Project Manager.

• Collaborating with the test teams to clearly set the expectations from a Quality or User Acceptance Testing perspective.

• Regression before every code release into production.

• Facilitate review sessions with Business, Technology & Testing Teams where relevant.

Experience Range*

3 to 7 years

Foundational skills*

• Experience as a Functional Business Analyst in technology implementation projects, having written Business requirement documents (BRDs)

OR

• Extremely strong Knowledge of US/ EMEA regulatory reports (financial or risk) and Strong knowledge of financial concepts

• Ability to understand complex business processes and breakdown to process components.

• Demonstrate ability to work in a fast-paced, every-changing, highly collaborative environment.

• Strong knowledge of creating process maps

• Strong relationship management and interpersonal skills, ability to build strong rapport, respect and trust with key stakeholders and constituents.

• Professional written and verbal communication skills

• Excellent analytical skills and ability to identify/raise questions, and problem solving capabilities

• Strong organizational skills and attention to detail, and good with numbers

• Proficient with Microsoft Office products (particularly MS Excel, Word, Visio, PowerPoint)

Desired skills

• Exposure to projects in Financial Accounting and reporting (in Financial Control / Product Control/Treasury), and/or in Risk Regulatory reporting(Market or Counterparty risk)in financial services industry

• Expertise in Axiom Regulatory platform (if possible, AXIOM certified)

• Knowledge of Banking and Capital market products

• Understanding of general ledger & trading sub-ledger concepts

• SQL, Database knowledge & ability to analyze data and related flows

• Knowledge of Agile methodology and tools (i.e., JIRA)

• Knowledge of ERP solutions (SAP, Oracle) particularly with general ledger

Work Timings*

11:30 am to 8:30 pm

Job Location*

Mumbai / Gurugram

Process Overview*

The Data Management team engages in various activities (including, but not limited to):

• Regulatory Reporting related data management Activities: Team support activities related to US Regulatory reports, data validation and resolution of Data quality issues.
• Team performs a critical role in providing centralized support for products such as Loans, Deposits, Derivatives, Cards etc. Data Quality/Validation and analysis for internal and external regulatory reporting.
• Team is engaged in activities such as validation of data for regulatory reports, data quality issue resolution, data reconciliation with authoritative sources and posting adjustments. Team actively works on strategic initiatives aimed at improving the quality of numbers reported in regulatory reports.
• Data Sourcing and provisioning: This includes defining and implementing data provisioning strategy to source the data from all lines of business into regulatory reports and management reports. Team is actively involved in sourcing initiatives where it works with various source systems, technology teams and report owners to source the data into regulatory reports as per regulator and stakeholder requirements.

Responsibilities*

• Analyze and reconcile data in Liquidity Risk systems and investigate differences.
• Validates data and signs off on reports within test environments to confirm Business Intelligence tool accuracy, functionality and Enterprise Data Management Standards (EDM) are met
• Understand, explore and achieve the scope of automation and remediation after coordinating with downstream and upstream stakeholders like middle office, finance and treasury operation and other related business functions
• Engagement with Global liquidity Management and treasury data management SME and other stakeholders to discuss the new requirements via intake forms and to understand the new requirements along with the expansion on validation and analytical process.
• Partnering with external and internal auditors to drive the soundness and successfully execution of internal control programs
• Perform manual adjustments on daily/weekly/Monthly basis and co -ordinate initial escalation and reporting management to address exceptions, threshold breaches and data quality/data gap remediation
• Engage with business and technical stakeholders at varied levels to align on key objectives and provide data control oversight and proactively escalate and mitigate risks, and ensure adherence to applicable regulators and policies
• Assessing and documenting internal control weaknesses for SOX and Regulatory Reporting
• Environments in various areas of the bank (Finance, Middle Office, Operations and Treasury) to enable comparison with data held in Liquidity risk system
• Work with business partners to expand data validation and analytical processes
• Quantify and articulate data integrity issues
• Engaging with technology, middle office, finance, and operations teams to remediate issues
• Interaction with Line of Business and other business partners to discuss any issues.

Requirements

BE/B Tech./MCA/ MBA Finance or equivalent qualifications

Certifications If Any NA

Experience Range*

4 to 8 years of Techno-Functional experience in Finance/Banking domain with SQL/Alteryx/Tableau experience.

Foundational skills*

• Good understanding of Regulatory/Liquidity reporting
• Advanced MS Excel/SQL skills/Alteryx/Tableau
• Experience in driving change process/ re-engineering & automations
• Strong verbal and written communication skills
• Flexibility to deal with multiple concurrent issues and tasks - ability to self-manage and prioritize
• Excellent problem-solving, analytical, and decision-making abilities
• Dynamic, high energy, solid work ethic, willing to take on initiatives.
• Able to excel and influence in a cross-functional team structure.
• Flexibility and good negotiations skills

Desired skills

• Working knowledge of SQL / Alteryx/ Tableau

Work Timings*

9 hours shift between 10:30 AM till 10:30 PM

*

Job Description:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

Problem Management & Root Cause Analysis

• Own the problem management lifecycle, including identification, investigation, root cause analysis (RCA), and resolution tracking.
• Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to Management Report (MR) documentation and publishing
• Facilitate structured post-mortem reviews for high-severity incidents, ensuring detailed documentation of impact, root cause, contributing factors, and lessons learnt.
• Drive the creation and implementation of permanent fixes or preventive measures in coordination with development, infrastructure, and support teams.
• Communicate well with technical & non-technical colleagues
• Work to a high standard with agreed timescales
• Able to demonstrate authority in the RCA calls while coordinating with other stakeholders & solve the discrepancy in blameless ways

Regulatory & Audit Compliance

• Ensure all problem records related to regulatory-impacting incidents are properly tracked and reported,
• Support timely completion of regulatory post-incident report and provide high-quality input to external and internal stakeholders, including risk and compliance teams.
• Track and ensure closure of all problem related remediation actions with documented evidence, in line with audit requirements.

Cross-Functional Coordination

• Act as a central point of contact for problem-related topics across Application Support, Development, Infrastructure and Risk functions.
• Champion and drive systemic improvements by influencing across siloed teams and escalating blockers when necessary.
• Drive continuous service improvement initiatives by identifying recurring issues, systemic risk and operational inefficiencies.

Governance & Reporting

• Ensure problem management KPIs and metrics are consistently tracked, reported and improved.
• Prepare and present regular dashboards, analysis and governance packs for senior technology and business management.
• Maintain high-quality problem records in the ITSM system, ensuring they are accurate, complete and up to date.
• Perform data analysis & provide suggestion on identifying service level trend. Identify event/incident clustering for improvements.

Required Skills:

• 8-12 years of experience in IT Operations, Application Support, or Problem Management in a complex enterprise environment.
• Familiarity with ITIL Problem Management lifecycle and practices (ITIL certification preferred).
• Strong analytical and technical skills to understand complex application landscapes and failure nodes.
• Experience working with ITSM tools such as Service Now, Remedy or JIRA.
• Excellent facilitation and communication skills, able to engage senior stakeholders across Technology & Business.
• Ability in influence without authority and drive outcomes across geographically dispersed teams.
• Strong documentation and presentation skills for post-mortem reviews and executive reporting.
• Experience handling post-incident reporting for regulators is highly preferred.
• Awareness of audit and control expectations in a banking or financial services environment.

Desired Skills:

• Well versed with Root cause analysis (RCA) Techniques.
• Familiarity with ITIL v3 or ITIL 4 framework preferred.
• Trend and Pattern analysis to identify recurring incidents and patterns.
• Knowledge of Infrastructure and application Architecture.
• Change management awareness to access the impact of change on services.
• Experienced in generating problem metrics.
• Ability to dissect complex problems, work through technical logs, monitoring tools, and alerts.
• Clear and concise communication to technical and non-technical stakeholders.
• Good at stakeholder management, provide regular updates and post-mortems.
• Well versed with problem record creation and data quality maintenance.
• Proactive mindset and attention to details.
• Taking ownership of problems from detection to closure.

Job Description:

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

Primary responsibilities are identification and resolution of production incidents. Drive Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution.

Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes:

• Regularly monitor system performance, system usage, and resource consumption and take preventive measures before issues arise
• Get into the technical investigation at the application level for troubleshooting and resolution
• Build automation scripts leveraging tools to eliminate manual work, dashboards for proactive detection of incidents
• Ensure all technical documents are up-to-date and accurately reflect the system design and functionality
• Capacity and Performance Management
• Working with development teams for take-on and training of new services or significant upgrades. Providing support for Audits (internal and external).
• Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements

Skills:

• 8-12 years of relevant IT hands on experience in L2 or L3 Application Production Support, Technical Implementations, or equivalent
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• Experience in Payment & Settlement application support with Asia Pacific payment systems (online, real-time payment, RTGS and other domestic payments) is preferred
• Excellent written and verbal communication skills (English). Excellent interpersonal and negotiation skills
• Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution
• Knowledge of event driven, and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
• Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to work collaboratively with cross functional teams or offshore team
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Strong communication skill to liaise with stakeholders, team members, and products vendors
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Ability to suggest, implement ideas for enhancing the customer
• Flexibility to work on weekends, bank holidays in EMEA shift as part of a 5 day week shift pattern
• Self-motivated and possess drive, and ability to work independently and a good team player
• Strong attention to detail and ability to prioritize effectively

Desired Skills:

• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution
• Ensure production and performance SLAs are met and escalate issues which needs attention
• Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures
• Exercises judgment within defined procedures and practices to determine appropriate action
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
• Should have increased awareness and exposure to basic technical principles, concepts and techniques
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
• Support of on-call rotation for off-hours and weekend support as needed

Job Description:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Joining the Markets Application Production Services (MAPS) APAC team, you will be part of a global function responsible for the managing production systems across Global Markets Technology. You will work in a fast paced environment, collaborating with multiple application production specialists supporting Global Markets APAC business. You will regularly interact with and closely partner with SMEs to senior execs within MAPS, development and infrastructure teams in region and global to deliver to the regional Markets business as one Technology team.

Responsibilities:

The role is responsible for providing application production support across Equities front office Trading systems within Global Markets Equities business in India & APAC. The role involves understanding of technology stack of the applications being supported, business flows of the relevant businesses, troubleshooting technology issues that are impacting the applications, driving fast recovery and resolution, along with identifying and driving long term strategic improvements via root cause analysis and problem investigation in a complex technology landscape with support teams spread across globally.

• Provide day-to-day application support to Equities trading systems, which includes answering user queries, monitoring applications, Capacity, Problem management, reviewing and planning of system changes and server upgrades.
• Interact closely with regional and global business users and other groups in Technology to ensure issues are addressed and communicated in a timely manner.
• Troubleshoot production issues to identify root causes and track issues to their completion.
• Work closely with developers and business analysts who are not in the region to plan system rollout and application updates, provide feedback on production system performance, and investigate production problems and identify solutions.
• Manage serious outages in production by interfacing among business, developers, infrastructure teams and management. Main tasks include: provide communication, take remedial actions to resolve outage, provide information to business to alleviate knock-on impact, work on post-mortem and follow-up actions for root cause identification, recurrence prevention, and any improvement in problem detection and resolution.
• Candidates should be prepared to work out of normal business hours such as on weekends and attend night calls according to business needs.
• Proactively identify and resolve potential production problems in all supporting systems and escalate them to relevant parties if necessary. Suggest improvements to existing processes for support both locally and globally.

Required Skills:

• 10+ years of strong application support experience in banking/finance industry with large scale Unix/Linux based distributed systems.
• Experience in Shell/Perl/Python Scripting
• Good understanding of TCP/IP, network infrastructure and firewall.
• Extensive experience with the FIX protocol.
• Good understanding and experience of electronic trading (Equites/Derivative etc.) specially across APAC markets.
• Experience with ITRS, Ansible, Autosys, Splunk, Dynatrace and along with ability to analyze logs using common UNIX syntax and other systems/tools.
• Strong client service mindset with an underlying desire to provide best service to our clients.
• Proactive mindset with strong problem solving and troubleshooting skills, combined with desire and willingness to learn.
• Automation mindset to achieve operational excellence and effectiveness.
• Good understanding of ITIL concepts around Incident, Problem, Capacity and Change management.
• Good Knowledge of application and infrastructure systems and platforms (Linux, Windows, SAN/NAS, Market Data, Networks, Middleware etc.)
• Ability to communicate effectively (verbal & written) both complex technical and business problems especially during crisis situations.
• Ability to generate new ideas and possibilities and be creative in coming up with solutions for the business.

Desired Skills:

• Strong team player and collaborator with technology and business partners – specifically where collaboration is required across distributed regional locations.
• Strong organizational skills (with an ability to multitask).
• Able to work under pressure in time sensitive trading environment.
• Knowledge of multiple areas across infrastructure stack such as platforms, databases & middleware (Linux, Windows, SAN/NAS, Market Data, Networks, Oracle, MS SQL, MQ, EMS, RV, etc.)
• Relationship Management - Is adept at managing and communicating with senior business management, end users and technology stakeholders.