Client Outreach Specialist Global Corporate Investment Banking Frankfurt jobs at Bank Of America in Germany, Frankfurt

The Function

The Client Outreach team are the front line unit who collaborate with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

• Lead client outreach for periodic KYC refresh and remediation activities.

• Guide clients through CDD/ECDD requirements, including jurisdiction-specific nuances.

• Act as the primary point of contact for clients and internal stakeholders (Bankers, Operations, Risk, etc.).

• Collaborate across functions to resolve KYC-related issues efficiently and effectively.

• Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.

• Collect and relay client feedback to support continuous improvement of KYC processes.

• Identify and escalate process issues; contribute to solutions that enhance client experience.

• Ensure performance targets are met and exceptions are addressed within required timeframes.

• Maintain full compliance with internal policies, regulatory standards, and data privacy obligations.

Required Skills

• Bachelor’s degree or equivalent work experience; CAMS certification preferred.

• KYC experience in large financial institutions.

• Strong knowledge of global AML/CDD policies and industry best practices.

• Excellent client communication and relationship management skills.

• Highly organized with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

• Fluency in English

• Additional language skills in German, Italian, or French are a strong plus.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Title:Treasury Sales Officer

Vice President

Global Payments Solutions Group

Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions

• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500

• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions

• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services

We want to hear from you if you are:

• A highly-motivated individual

• Has a client-centric focus who can advocate on their behalf

• Can challenge the status quo

• Collaborate with peers as well as having the ability to influence the conversation with diverse points of view

• Innovative with forward-thinking ideas

Responsibilities

As a Treasury Sales Officer you will be responsible for the delivery of integrated treasury solutions to existing and prospective German HQ Large Corporate Clients. These include international Cash & Liquidity Management, Transactional FX, Merchant Services, Commercial Card and Trade Finance.

Key responsibilities include actively managing and pursuing treasury revenue streams along with increasing product penetration across an assigned portfolio by partnering with stakeholders to consult on sales opportunities. This requires both product knowledge and relationship management experience to deliver the best possible solution.

Role activities and responsibilities may include:

• Primary relationship and GPS sales responsibility for a portfolio of existing and prospect of Large Corporate Clients across Germany

• Build new, or develop existing client relationships to advance business opportunities across the client organisation to deliver new business pipeline and revenue

• Client calling and leads any GPS revenue enhancing or relationship client facing engagement / presentation including responses to proposals and pitches

• Consults with clients to drive growth of new client relationships or deepening existing relationship through thoughtful identification of client needs matching Bank resources/capabilities against client requirements

• Delivery of revenue and new business pipeline in accordance with defined and agreed goals and objectives

• Lead pricing and negotiation discussions with the client for treasury management products to optimize relationships

• Client and portfolio planning to drive responsible revenue, balance sheet growth and profitability improvement

• Partner with bankers, sales partners and product teams across the enterprise to develop customized treasury solutions by identifying new opportunities

• Act as liaison with Investment Banking, Credit and Risk; Compliance; Product Management; Client Delivery & Service; Implementation; and Operations

• Understand client objectives for transaction banking and other cash and treasury related services, effectively match Bank resources and capabilities against client requirements to develop business opportunities deliver incremental revenue

• Provide client and market feedback to management and business partners, including for product development and enhancement

• Ensure complete alignment in client selection and growth strategy with our Corporate Banking colleagues

• Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines

• Attend industry and client events to represent the bank/business

• Fosters digital adoption by driving mobile, digital, and real time payments adoption and manages strategic dialogues around key client centric issues, while leveraging best practices, peer benchmarking, industry data analytics, and solutioning positioning

• Maintains an in-depth client focus, treasury industry expertise, client subsector expertise, and a broad understanding of Bank structure

• Produce or provide input for both external and internal marketing to enhance the visibility of Corporate clients and the Bank of America franchise

• Participate in industry events, represent Bank of America externally

• Portfolio strategy and planning; support Global & Regional strategy and planning for the future

• Oversee sales pipeline and revenue analysis processes

• Provide input and briefing information for senior management client calls and other interactions in-region

• Responsible for making decisions on many day-to-day aspects of client relationships

• Manage and support the development of team resources, including Treasury Sales Associates and Treasury Sales Analysts

What we are looking for

• Required familiarity of German financial landscape, GPS knowledge and European international treasury management experience and product knowledge

• Strong communication skills, both written and verbal in English and German required

• Successful history of direct treasury management experience, treasury management sales (including but not limited to, cash management, liquidity strategies, commercial cards, foreign exchange, working capital and trade)

• Account management experience, demonstrated ability to foster partnerships within the core team and build rapport with client contacts

• Effectively manages competing priorities while consistently maintaining client satisfaction

• Effectively manages risk while balancing the needs of the client, the team and the Bank

• Strong international treasury management and working capital experience and product knowledge

• Ability to work in a high pressure, deadline orientated environment

• Knowledge of the regulatory environment and the impact on Banking Services within the Global Transaction services space

• Highly numerate with good business acumen with the ability to identify financial issues in product suite

• Holds self and others accountable for results

• Business/stakeholder development, the ability to build broad based relationships both internally and externally with influencing skills

• Well-developed presentational skills to both internal and external clients

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Title:Treasury Sales Associate

Associate

Global Payments Solutions Group

Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions

• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500

• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions

• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services

We want to hear from you if you are:

• A highly-motivated individual

• Has a client-centric focus who can advocate on their behalf

• Can challenge the status quo

• Collaborate with peers as well as having the ability to influence the conversation with diverse points of view

• Innovative with forward-thinking ideas

Responsibilities

As a Treasury Sales Associate (TSA) you will be responsible forpartnering with and supporting Treasury Sales Officers (TSO)with the delivery of integrated treasury solutions to existing and prospective Large Corporate German based HQ Clients, working with the TSO to assist in managing and growing revenue within an assigned portfolioof Global Payment Solutions Services (GPS).These solutions include international Cash & Liquidity Management, Transactional FX, Merchant Services, Commercial Card and Trade Finance services.

You will assist in coordinating the Client Management process by focusing on client acquisition and deepening existing relationships through identifying client needs. Responsible for utilising support partners and resources to coordinate industry, prospect, and client research for use in pre-call planning for TSOs and partners.

To be successful in the role, TSAs must maintain and build a strong client focus and awareness and understanding of the bank and the operational aspects of the products and services used by clients in addition to possessing good interpersonal, communication and presentation skills.

Role activities and responsibilities may include:

• Supporting all activities from sales through implementation and coordinating the Client Management Process (CMP) by focusing on client acquisition and deepening existing relationships from client planning, client calling efforts, client team meeting preparation, delivery, and follow-up, and revenue and pathway tracking

• Partnering with product specialists and support partners to develop strategies to grow revenue and deepen existing relationships and making recommendations and creating customized treasury solutions that meet the needs of the client.

• Conduct industry, client, and prospect research to develop strategies and create proposals and pitchbooks for pre-call planning

• Review pipeline and create reports for the TSO as needed

• Maintain and log information around execution of the client contact strategy

• Participate in the contract management process when required

• Contribute to credit facility activities

• Serve as a primary participant in annual pricing events

• Research client informationin preparation for receiving a Request for proposal (RFP)

• Prepare materials to introduce new ideas, capabilities and solutions to clients and prospects

• Proactively inform and advise clients ofenhancements/improvementsin capabilities

• Complete price and cost benefit analysis models to develop pricing strategies, which includes working with the TSO on non-standard pricing

• Support clients through the implementation, client onboarding, and training activities

• Ensures the accuracy of sales data (e.g., deal pipeline, client plans, call reports, and other sales tracking systems and reports which may be developed)including managing sales pathways, call reporting, and profitability reporting

• Participates in in-person calling activities and ad-hoc direct sales opportunities with TSOs

• Leverage tools, systems and resource sites to produce appropriate data based on call type; analyse the data and share with the TSO

• Ensure data integrity of sales reporting

• Bachelor’s degree or equivalent work experiencewithin a similar role and environmentwith demonstrated results

• Experience in a similar transaction banking/Corporate Banking position, Implementation, Client Service and or Product background

• Demonstrated business acumen, with effective interpersonal and communications skills, able to communicate both written and verbally with ability to be concise and with attention to accuracy and detail

• Strong presentation skills

• Focuses on customers and clients whilst promoting a culture of compliance

• Fluency in English required, German language skills would be beneficial

• Ability to deal with clients and other colleagues/stakeholders

• Ability to learn and adapt

• Strong teamwork, collaborative and organisational skills, able to prioritise and work under pressure to meet deadlines

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Title: Attorney – Global Markets

: Assistant General Counsel & Director

Responsibilities:

German-speaking and German-qualified lawyer to provide legal representation and support for the Global Markets business, including:

• Supporting all aspects of the German derivatives, repo and stock lending businesses.
• Supporting the documentation teams in negotiation of German law trading documentation (master agreements, credit support documentation, confirmations).
• Drafting and negotiating structured derivatives documents under German law.
• Reviewing netting and collateral opinions impacting German law trading documentation.
• Negotiation of ancillary documentation such as confidentiality agreements/dealer mandates.
• Supporting implementation of Swiss derivatives Master Agreement, with support from external counsel, advising on Swiss listing and regulatory matters.
• Assisting the wider legal team with support for the non-German law aspects of the fixed income business.
• Liaising directly with the front office, clients, external counsel, relevant industry bodies and all internal support and control groups

Experience and Skills:

• German law qualification.
• Excellent German and English language skills
• Excellent knowledge of and experience working with the German master agreement (Deutsche Rahmenvertrag), derivatives, repo and stock lending
• Experience with banking documents such as the Schuldschein is ideal.
• Strong post qualification experience in either a financial institution or a law firm.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Title:Financial Institutions Group, Corporate Banking

Associate

Responsibilities

• Financial analysis of existing and prospect clients, including maintaining and updating comparable sector trading analysis and transaction analysis

• Responsibility for monitoring clients in terms of news and announcements

• Support on transactions across the bank’s product suite including bank financing, capital markets and transaction banking. Maintaining information on clients, coordinating due diligence, managing working group lists and timetables

• Research on the FI sectors and supporting on client initiatives to generate and develop new business initiatives to present to clients

• Formulate and develop client pitch-books working with other business lines across the bank

• Build direct cross functional relationships with bankers in product and regional business units

What we are looking for

• Numerate with analytical skills as well as proficient level of MS Excel and PowerPoint knowledge

• Meticulous attention to detail, diligent and conscientious

• Excellent communications skills - oral, written, presentation

• Capable of working effectively both independently and with multiple teams/individuals

• Fluency in English and German are essential

• Educated to degree level (preferably in a numerical discipline such as economics or finance)

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

• Outreach to clients requesting and collecting KYC documentation

• Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions

• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners

• Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts

• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes

• Raise process issues and improvements that collectively help our clients

• Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed

• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue

• Support the Outreach of both periodic refreshes as well as remediation and associated programs

• Support the Outreach of jurisdictionally or regionally stringent requirements where needed

• Ensure timely collection of client required documentation, including follow ups where needed

• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations

• Ensure performance metrics are met and any exceptions are resolved within required timeframes

• Master customer due diligence (CDD) requirements and guide clients as needed to comply

• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply

• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities

• Embrace a collaborative and output oriented culture

Required Skills

• Bachelor's degree or equivalent work experience

• Demonstrable experience in a client facing role within the financial services or a related industry

• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)

• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

• Must demonstrate a strong client focus

• Excellent interpersonal skills for motivation, collaboration and encouragement

• Professional Demeanor: Demonstrating patience, composure, and positive attitude.

• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Treasury Sales Officer

Global Payments Solutions Group

Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions

• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500

• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions

• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services

We want to hear from you if you are:

• A highly-motivated individual

• Has a client-centric focus who can advocate on their behalf

• Can challenge the status quo

• Collaborate with peers as well as having the ability to influence the conversation with diverse points of view

• Innovative with forward-thinking ideas

Responsibilities

As a Treasury Sales Officer you will be responsible for the delivery of integrated treasury solutions to existing and prospective German HQ Large Corporate Clients. These include international Cash & Liquidity Management, Transactional FX, Merchant Services, Commercial Card and Trade Finance.

Key responsibilities include actively managing and pursuing treasury revenue streams along with increasing product penetration across an assigned portfolio by partnering with stakeholders to consult on sales opportunities. This requires both product knowledge and relationship management experience to deliver the best possible solution.

Role activities and responsibilities may include:

• Primary relationship and GPS sales responsibility for a portfolio of existing and prospect of Large Corporate Clients across Germany

• Build new, or develop existing client relationships to advance business opportunities across the client organisation to deliver new business pipeline and revenue

• Client calling and leads any GPS revenue enhancing or relationship client facing engagement / presentation including responses to proposals and pitches

• Consults with clients to drive growth of new client relationships or deepening existing relationship through thoughtful identification of client needs matching Bank resources/capabilities against client requirements

• Delivery of revenue and new business pipeline in accordance with defined and agreed goals and objectives

• Lead pricing and negotiation discussions with the client for treasury management products to optimize relationships

• Client and portfolio planning to drive responsible revenue, balance sheet growth and profitability improvement

• Partner with bankers, sales partners and product teams across the enterprise to develop customized treasury solutions by identifying new opportunities

• Act as liaison with Investment Banking, Credit and Risk; Compliance; Product Management; Client Delivery & Service; Implementation; and Operations

• Understand client objectives for transaction banking and other cash and treasury related services, effectively match Bank resources and capabilities against client requirements to develop business opportunities deliver incremental revenue

• Provide client and market feedback to management and business partners, including for product development and enhancement

• Ensure complete alignment in client selection and growth strategy with our Corporate Banking colleagues

• Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines

• Attend industry and client events to represent the bank/business

• Fosters digital adoption by driving mobile, digital, and real time payments adoption and manages strategic dialogues around key client centric issues, while leveraging best practices, peer benchmarking, industry data analytics, and solutioning positioning

• Maintains an in-depth client focus, treasury industry expertise, client subsector expertise, and a broad understanding of Bank structure

• Produce or provide input for both external and internal marketing to enhance the visibility of Corporate clients and the Bank of America franchise

• Participate in industry events, represent Bank of America externally

• Portfolio strategy and planning; support Global & Regional strategy and planning for the future

• Oversee sales pipeline and revenue analysis processes

• Provide input and briefing information for senior management client calls and other interactions in-region

• Responsible for making decisions on many day-to-day aspects of client relationships

• Leads, coaches, and develops Treasury Sales Analysts, Treasury Sales Associates and Treasury Sales Officers (TSO) in day-to-day support of client deliverables

What we are looking for

• Required familiarity of German financial landscape, GPS knowledge and European international treasury management experience and product knowledge

• Strong communication skills, both written and verbal in English and German required

• Successful history of direct treasury management experience, treasury management sales (including but not limited to, cash management, liquidity strategies, commercial cards, foreign exchange, working capital and trade)

• Account management experience, demonstrated ability to foster partnerships within the core team and build rapport with client contacts

• Effectively manages competing priorities while consistently maintaining client satisfaction

• Effectively manages risk while balancing the needs of the client, the team and the Bank

• Strong international treasury management and working capital experience and product knowledge

• Ability to work in a high pressure, deadline orientated environment

• Knowledge of the regulatory environment and the impact on Banking Services within the Global Transaction services space

• Highly numerate with good business acumen with the ability to identify financial issues in product suite

• Holds self and others accountable for results

• Business/stakeholder development, the ability to build broad based relationships both internally and externally with influencing skills

• Well-developed presentational skills to both internal and external clients

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.