Lead Operations Representative Global Banking Operation jobs at Bank Of America in China, Shanghai

Job Description:

Job Description:

This job is responsible for supporting the execution of substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include assisting Global Financial Crimes executives and managers with activities that support the identification, escalation and timely mitigation of compliance and operational risks in alignment with the Compliance and Operational Risk Management (CORM) Program, the Financial Crimes and Global Compliance - Enterprise Policies and the Enterprise Fraud Risk Management Standards.

Responsibilities:

• Support execution of the financial crimes program in the Asia Pacific region, including but not limited to regulatory change, financial crimes policies and procedures management, risk assessments, issue management, monitoring and testing as well as any global or regional driven initiatives and projects, with specific focus on North Asia.
• Good understanding of the China Fraud regulations
• Good understanding of regulations in the Asia Pacific region, with specific focus on China AML/CFT/Sanctions regulations.
• Supports the coordination and review of Front-Line Unit escalations on financial crimes inquiries, risks, and concerns, including but not limited to deals, new products and customer due diligence in Asia Pacific region, with specific focus on North Asia.
• Supports the development and maintenance of financial crimes owned policies and standards including Fraud policy, and reviews relevant Front-Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed.
• Assists in the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders.
• Assists in the monitoring of changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed.
• Contributes to risk coverage plans, executes independent risk monitoring, testing, and risk assessments.
• Supports with escalating financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees.
• Assists in the identification, aggregation, reporting, and escalation of the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes.
• Assists in the review of, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately.

Required Skills:

• Stakeholder Engagement, across all working levels including senior management
• Regulatory Compliance
• Monitoring, Surveillance, and Testing
• Critical Thinking
• Risk Management
• Issue Management
• Policies, Procedures, and Guidelines Management
• Written Communications
• Talent Development
• Coaching
• Reporting

Minimum Education Requirement:

• University/college degree OR equivalent working experience in Self-RegulatoryOrganization/GovernmentEntity experience

The Chief Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

• Act as site manager for the data center facility and lead a team of data center engineers to provide operational support for BofA data centers
• Drive operational excellence through measured results in metrics and reports
• Drive and maintain inventory accuracy
• Design and implement data center infrastructure components such as structured cabling, open frame, PDUs, patch panels and power cabling work
• Install and provision hardware and software systems in the data center environment
• Perform regular maintenance tasks such as power, cooling and cabling maintenance activities
• Monitor and improve data center performance and capacity utilization, and proactively identifying and addressing issues to minimize downtime and disruption
• Collaborate with stakeholders and vendors to understand and meet incoming demand for space, power, and cooling
• Manage data center security measures, including access controls, environment monitoring and surveillance systems
• Collaborate with cross-functional teams to support the deployment and operation of new services and applications in the data center
• Develop and maintain documentation, including Standard Operating Procedures (SOPs) and diagrams.
• Provide support to management reporting and audit responses from internal control teams and regulators
• Provide technical support and troubleshooting assistance to resolving data center related issues escalated by other teams
• Work on shift scheduled to oversee activities in data hall and able to participate in shift based weekend activities

Skills:

• Proven experience in working as a team lead or manager in large scale enterprise
• Strong understanding of data center technologies as well as network and computing technologies
• Familiar with data center management tools and software
• Excellence problem solving, analytical skills and ability work effectively under pressure in highly regulated environment
• Strong communication and interpersonal skills, with the ability collaborate effectively with partner teams and vendors
• Knowledge of data hall cabling best practices and experience in working with cabling infrastructure
• Data Center, network, and server hardware certifications
• Scripting languages such as, Python and Shell scripting
• Able to work with data and inclined on automation
• Ability to drive as well as collaborate to achieve results

Responsibilities:

• Support BAU day to day operational activity within BofA data halls in China.
• Install and provision hardware and software systems in the data center environment.
• Perform regular maintenance tasks such as power, cooling and cabling maintenance activities.
• Monitor data center performance and capacity utilization, and proactively identifying and addressing issues to minimize downtime and disruption.
• Collaborate with stakeholders and vendors to understand and meet incoming demand for space, power, and cooling. Plan data center capacity and drive regional strategy in growth and de-risk.
• Manage data center security measures, including access controls, environment monitoring and surveillance systems.
• Collaborate with cross-functional teams to support the deployment and operation of new services and applications in the data center.
• Develop and maintain documentation, including Standard Operating Procedures (SOPs) and diagrams. Provide support to management reporting and audit responses from internal control teams and regulators.
• Provide technical support and troubleshooting assistance to resolving data center related issues escalated by other teams
• Work on shift scheduled to oversee activities in data hall and able to participate in shift based weekend activities

Skills:

• Proven experience in working as a data center engineer in large skill enterprise.
• Strong understanding of data center technologies as well as network and computing technologies.
• Familiar with data center management tools and software.
• Excellence problem solving, analytical skills and ability work effectively under pressure in highly regulated environment.
• Strong communication and interpersonal skills, with the ability collaborate effectively with partner teams and vendors.
• Knowledge of data hall cabling best practices and experience in working with cabling infrastructure.
• Data Center, network, and server hardware certifications.
• Scripting languages such as, Python and Shell scripting.
• Able to work with data and inclined on automation.

Responsibilities:

• Support BAU day to day operational activity within BofA data halls in China.
• Install and provision hardware and software systems in the data center environment.
• Perform regular maintenance tasks such as power, cooling and cabling maintenance activities.
• Monitor data center performance and capacity utilization, and proactively identifying and addressing issues to minimize downtime and disruption.
• Collaborate with stakeholders and vendors to understand and meet incoming demand for space, power, and cooling. Plan data center capacity and drive regional strategy in growth and de-risk.
• Manage data center security measures, including access controls, environment monitoring and surveillance systems.
• Collaborate with cross-functional teams to support the deployment and operation of new services and applications in the data center.
• Develop and maintain documentation, including Standard Operating Procedures (SOPs) and diagrams. Provide support to management reporting and audit responses from internal control teams and regulators.
• Provide technical support and troubleshooting assistance to resolving data center related issues escalated by other teams
• Work on shift scheduled to oversee activities in data hall and able to participate in shift based weekend activities

Skills:

• Proven experience in working as a data center engineer in large skill enterprise.
• Strong understanding of data center technologies as well as network and computing technologies.
• Familiar with data center management tools and software.
• Excellence problem solving, analytical skills and ability work effectively under pressure in highly regulated environment.
• Strong communication and interpersonal skills, with the ability collaborate effectively with partner teams and vendors.
• Knowledge of data hall cabling best practices and experience in working with cabling infrastructure.
• Data Center, network, and server hardware certifications.
• Scripting languages such as, Python and Shell scripting.
• Able to work with data and inclined on automation.

Job Description:

Job Description:

This job is responsible for the delivery of integrated treasury solutions to clients and prospects that may be in the United States (US) or global. Key responsibilities include actively managing and pursuing treasury revenue streams along with increasing product penetration across an assigned portfolio and partnering closely with client-facing teammates to consult on sales opportunities. Job expectations include providing product knowledge to deliver the best possible solution to meet the client and prospect’s needs.

• This is a Treasury Sales Officer role based in Shanghai, managing a portfolio of the subsidiaries of US and Canada HQ’ed Global Commercial Banking (GCB) clients in China.
• New sales wins, revenue growth and retention within a predefined portfolio as a Corporate Sales Consultant across all BofA markets – across Treasury, Trade and FX.
• Engage key decision makers of the largest and most demanding clients advancing the relationships from 1) access 2) dialogue 3) material relationship 4) pipeline 5) mandate, to 6) strategic advisor.
• Work closely with other regions and Global Commercial banking team to deliver solution to our clients.
• Pro-active approach to sales, sending unsolicited proposals, lead client engagement & pitches / presentations, and respond to RFPs (request for proposal).
• Constantly review client names to ensure that the names achieve and maintain hurdle profitability levels or exit the relationship based on the Bank’s business objectives.
• Coordinate with implementation and services teams to ensure a smooth implementation and high client satisfaction.
• Ensure timely resolution ofrelationship-sensitiveclient servicing issues within the organization and act as the senior escalation point inrelationship-sensitivekey service issues.
• Ensure complete alignment in client selection and growth strategies with Global Commercial Banking colleagues.
• Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines.
• Provide client and market feedback to management and business partners, including for product development and enhancement.
• Act as Corporate client Sales liaison with Banking, Investment Banking, Credit and Risk; Compliance; Product Management; Client Delivery & Service; Implementation; and Operations.
• Produce or provide input for both external and internal marketing to enhance the visibility of the Bank of America franchise.
• Participate in industry events, represent Bank of America externally.
• Coach and support the development of team resources, including Treasury Sales Analysts (TSA).
• Provide input and briefing information for senior management client calls and other interactions in-region.
• Ensures responsible revenue and balance sheet growth, profitability improvement, client calling and planning, portfolio development, pricing strategy, proposal responses, and leads client facing treasury presentations.
• Partners with bankers and product specialists across the enterprise to develop customized treasury solutions by identifying solutions based on client-focused cost and benefit analysis and bank-focused profitability analysis.
• Leads pricing and negotiation discussions with the client for treasury management products to optimize relationship profitability and Year over Year (YoY) growth.
• Participates actively in the Client Management Process (CMP), focusing on client relationship development from growth of new client relationships to deepening existing relationship through thoughtful identification of client needs.
• Fosters digital adoption by driving mobile, digital, and real time payments adoption and manages strategic dialogues around key client centric issues, while leveraging best practices, peer benchmarking, industry data analytics, and solutioning positioning.
• Maintains an in-depth client focus, treasury industry expertise, client subsector expertise, and a broad understanding of bank structure.

Requirements:

• Relevant cash and trade sales or relationship management experience within a top tier international/ regional bank.
• Proven track record in managing complex cash and trade deals for multinational corporations.
• Excellent written and oral communication skills, in English & Chinese.
• Strong presentation skills, inter-personal and organizational skills, as well as financial skills.
• Knowledge of Corporate Treasury functions.
• Willing to travel cross-regions and within the region.
• Strong PC skills (Word, Excel,PowerPoint, etc).
• Excellent critical/strategic thinking and problem resolution skills.
• Successfully demonstrates creative thinking while adhering to guidelines.
• Strong business/financial acumen.
• Effectively manages competing priorities in an organized fashion while maintaining a consistent level of client satisfaction.
• Successfully maneuvers throughout the enterprise.
• Effectively manages risk while balancing the needs of the client, the team, and the bank.
• Able to effectively work as an individual contributor as well as a close team member in a fast paced environment.
• Intrinsically motivated to continuously improve processes and/or a strong desire to learn.
• Exercises the desire to mentor and sponsor other Associates.

Skills:

• Account Management
• Business Development
• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Portfolio Analysis
• Relationship Building
• Sales Strategy
• Critical Thinking
• Presentation Skills
• Prospecting
• Coaching
• Collaboration
• Oral Communications
• Prioritization

Minimum Education Requirement:

• Master Degree

Job Description:

Job Description:

This role isfor regularKYC refresh of transactional/account signers in China, which is one type of authorized working person on China country Standards.

Responsibilities:

• Perform/Support regular KYC refresh of account/transactional signers by referring to the same refresh schedule of client entity level based on their KYC risk rating.

• On-ground support for required informationand document to fulfill the signer refreshment.

• Apply account/transactional signers’ control or necessary informationupdate per the refreshment progress and requirements.

• Completeclientaccount managementin system by following standard process.

• Responsible for client out-reach, follow-up, portal update, record retention, incoming client enquiries.

• Completenecessaryreports by following standard process on timely basis.

• Complete daily& monthly physical documents onsite/offsite storage and inventory review by following standard process.

• Complete the assigned Day2 control tasks and QA tasks upon regional QA request on timely basis.

• Complete documents & mailing handover list with counterparty team.

• Able to work with business stakeholders, could solve problems independently, and escalate timely for issues.

• Involveanalyzing reg changes and contribute to implement changes into production.

• Support business project and be able to contribute in various project stages including requirement, testing etc., aiming to make proper changes into production.

• With sound risk sense to identify risk areas and with joints/independent efforts to feedback and address the risks.

• Support docs filing, archiving and retrieval, and other administrative work.

• Support the ad-hoc or additional tasks assigned by function lead or manager.

Skills:

• Bachelor’s degree best with major in Finance and Economics related.

• 2 years and above experiences in Banking or Finance position.

• Good motivation to learn and with flexibility to adapt to changes.

• Could take independent responsibilities and collaborate with business stakeholders to deliver the work.

• Could work under pressure, well manage the time, and handle multiple tasks.

• Strong communication skill and open to exchange.

• Good command of English in both written and oral.