Lead Customer Success Manager jobs at Att in United States, New York

About the Job:

The Lead Cybersecurity is a development position, scope of work includes participating in scrum team ceremonies, reviewing, and approving software requirements, solutions, estimating LOE, writing code, testing & reviewing code before delivering completed assignments. Individual must prove competency with writing secure code, following clean code practices, as well as being proficient with use of developer tooling and platforms. In addition to writing code for assigned stories, this role includes prepare and provide necessary documentation and responses during audit processes, ,client and production tier 3 support tasks, assisting with trouble shooting issues and being available to quickly mitigate security issues (including prompt resolution of any bug bounty tickets, addressing exploits occurring in the application environments). This is an individual contributor position with no direct reports.

Key Roles and Responsibilities:

• Write code for IT systems involved with IAM and UAM solutions.

• Includes ideation, testing, proof of concept and support for various cyber related projects.

• Prepare and provide necessary documentation and responses during audit processes.

• Analysis, of complex security issues and the development and engineering activities to help mitigate risk.

• Analyzes various hardware and/or software solutions recommending purchases and identifying modifications to fit AT&Ts cyber security needs and that of our managed services teams.

• Develops policies and procedures to minimize network intrusion, malware events and vulnerability issues for internal and external customers.

• Applies measures to block malicious code and applications. Includes forward looking research, planning and strategy to strengthen our stance against future cyber security threats, and enhance our mitigation techniques and technology solutions.

Qualifications:

• Preferred Bachelors degree in Information Systems, Engineering, or Cyber Security.

• Requires 5-8 years of related experience.

• Requires knowledge of Java 17, Spring boot 3.x+, Spring JDBC Template, log4j, JUnit, Oracle DB, GITHUB, JFROG, JSON, Tomcat, Apache andAngular

• Strong scripting knowledge.

• Knowledge in implementing the File Integrity Monitoring (FIM) process, experience with enterprise Identity Lifecycle Management, and proficiency in Java, Spring Framework, Python, and Apache server are advantageous.

• Solid understanding of cybersecurity risks and controls for applications.

• Requires Daily Office Presence (3-5 days a week). No relocation assistance is provided.

Our Lead Cybersecurity, earns between$143,800.00-$215,800.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• ·Medical/Dental/Visioncoverage.

• 401(k) plan

• Tuition reimbursement program.

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave.

• Paid Caregiver Leave.

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement.

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance.

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs.

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

This career step requires senior level experience. This title is reserved for technical orgs only. Responsible for implementing, improving, supporting and leading the processes, strategies, and tools for the assigned technical business or technical functional area. Provide input and expertise for key technical functions by utilizing knowledge of the business, industry and technology.

Key Roles and Responsibilities:

• Drive the development and enhancement of Workforce authentication solutions, including SSO, MFA, and identity services.

• Manage a portfolio of products ranging from custom-built solutions to off-the-shelf tools.

• Collaborate with cross-functional teams to define product strategies, prioritize features, and ensure timely delivery.

• Conduct market research and analyze industry trends to inform product development and identify new opportunities.

• Gather and prioritize product and customer requirements, working closely with architecture, support, and front-line teams.

• Develop and maintain detailed product roadmaps, ensuring alignment with business goals and stakeholder expectations.

• Monitor product performance and user feedback to continuously improve and optimize solutions.

• Communicate product vision, progress, and outcomes to stakeholders, ensuring transparency and alignment.

Qualifications:

• Requires 3-5 years’ experience related to authentication services and identity and access management (IAM) solutions.

• Desire Bachelor’s degree preferably in Information Systems, Engineering, or Cyber Security related fields.

• Requires excellent communication skills, with the ability to collaborate effectively across teams and convey technical information to non-technical stakeholders.

• Requires Daily Office Presence (5 days a week) at one of the listed locations.

Requirements:

• Familiarity with Security Assertion Markup Language (SAML) protocol

• Familiarity with OpenID Connect (OIDC) protocol

• Familiarity with Open Authorization (OAuth) protocol

• Familiarity with proxy and reverse proxy implementations

• Experience tailoring large scale IAM solutions to stakeholder needs

• Experience partnering with applications to implement SSO and MFA

Job Contribution:

• Senior level technical expertise. Deep technical knowledge and subject matter expert on AT&T technologies.

Education:

• Bachelors of Science in Information Systems Technology, Computer Science or Engineering preferred, or Business Analyst nanodegree.

Experience:

• Typically requires 5-8 years experience. Technical Career Pathway (TCP) role.

Supervisory:

Our Lead Cybersecurity, earns between $143,800.00-$215,800.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Responsibilities:

• Teaches, mentors, coaches, and facilitates the agile mindset.

• Facilitates and coach’s team's progress toward the goal and commitments through improvement in quality, predictability, flow, and velocity.

• Facilitates improvements in practices / processes within teams.

• Facilitates Scrum ceremonies including daily standups, backlog refinement, sprint planning, team demos and retrospectives.

• Focuses on improving team dynamics, performance, and management of conflicts all the while exhibiting lean agile and scrum principles in all actions.

• Supports and coaches the Product Owner, preserves collaborative relationships and communicates extensively with the global community, identifies, and removes impediments while maintaining a healthy and transparent relationship.

• Facilitates preparation and readiness for Agile Release Train (ART) ceremonies and supports the team and ART estimate, helps coordinate with other teams on the ART.

• Apply deep technical expertise to resolve challenging programming and design problems.

• Partner with the Product Manager/Owners to support short and long-term release planning, and to keep work backlog healthy and prepared for execution.

• Conduct demand and capacity planning models.

• Track deliverables and maintain in partnership with Product Managers an IT forecasting roadmap.

• Oversee and manage scope, budget, timeline, quality, and deliverables that support business goals.

• Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem solving.

• Protect scrum team from outside interference during a sprint.

• Remove impediments or guide team on how to remove impediments.

• Assess team maturity with assistance and coach the team to higher levels of maturity at a sustainable pace.

• Report on team progress each sprint through defined metrics.

• Partner with product manager/owner and business stakeholders to ensure scrum team focus is on highest business value.

• Act as liaison between clients and delivery teams, making sure that projects are successful and that teams are enabled to deliver excellence.

• Participate in project estimation session with technical and business stakeholders.

• Provide periodic status as progressing through the iteration.

Requirements:

• 5+ years' related experience in IT engineering and a minimum of 4 years' experience in Agile software development as a scrum master delivering complex products to customers.

• Servant leadership approach.

• Strong presentation, influencing, and relationship management skills.

• Knowledge of Agile principles and concepts.

• Strong communication, organizational, analytical, critical thinking, and team building skills.

• Experience in risk and change management.

• Ability to work with teams not co-located.

• Experience working with multiple software development teams that diligently applied Scrum principles, practices, and theory.

• Critical thinking and problem-solving skills.

• Ability to lead team in brainstorming, root cause analysis, or similar problem-solving techniques to assist in resolving issues, crafting solutions, or defining process improvement.

• Ability to coach on Scrum/Agile processes and give feedback to individuals and teams.

• Demonstrated planning and organizing skills.

Our Lead Cybersecurity, earns between$143,800.00-$215,800.00 USD Annual,Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

·Medical/Dental/Visioncoverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description: (Software Developer)

This career step requires senior level experienced developer with the skills listed below. Hands-on function that ultimately results in the delivery of an application or service.

Responsible for translating the core architecture for business requirements into the final technical solution (consisting of platform, network, software, cloud, etc.) through functional, performance, and reliability analysis using engineering models and techniques, primarily through software development throughout the vertical stack.

Responsibilities:

• As a Full Stack Developer, contribute to development of both Frontend (UI) and Backend (BFF) layers.

• Build Frontend with React JS, Next JS and Backend BFF (Backend for Frontend) layer with either REST / Node JS.

• Creating and supporting the development of responsive/adaptive web applications.

• Work closely with the UX/UI Designers to create high quality, innovative and intuitive user experiences in our products.

• Employ engineering techniques to build a high-performance pages, user, and browser friendly UI / Web solutions.

• Effectively use Git Hub Co-pilot across SDLC for pair programming, unit test cases, automation test cases and to write user stories in agile process, etc. to increase developer productivity

• Partner with Enterprise, Application Architecture teams and contribute to the detail design and architecture to enable secure, scalable, and maintainable software.

• Focus on scalability, security and availability of all applications and processes.

• Design, code, test, debug, and document new and existing components to ensure that software meets business, quality, and operational needs.

• Build high quality code following unit testing and test-driven and security driven development.

• Constantly improve website performance with help of application monitoring tools such as Dynatrace, Quantum Metrics, Splunk, etc.

• Work with team to troubleshoot code level problems quickly and efficiently.

• Apply deep technical expertise to resolve challenging programming and design problems.

Requirements:

• Bachelor’s or Master’s Degree program in Computer Science, Computer Engineering, or a related field (or equivalent experience).

• Extremely motivated, highly passionate, and curious about new technologies.

• Take pride in your work and strive to achieve incredible results and possess superb communication and planning skills.

• 5 to 7 years of proven experience building sophisticated applications and APIs in Cloud and hybrid cloud environments at large scale preferably in Java and React JS.

• Experience building applications using Azure.

• 3+ years of experience developing applications utilizing LDAP/ORACLE databases.

• 3+ years of experience in implementing caching techniques for a web application.

• Ability to work successfully with multi-functional teams, principals, and architects.

• Coordinates optimally across organizational boundaries and geographies.

• 5+ Experience with front-end frameworks like Angular or React.

• 3+ years of strong background of object-oriented design principles and design patterns.

• Expert knowledge and experience working with asynchronous message processing, stream processing and event driven computing.

• Comfortable working in a fast-paced, highly collaborative environment.

Java, React.js, Node.js, Next JS, GoLang, Micro Front-End architecture, Bootstrap.js, HTML5, XML, CSS3, JavaScript, REST services, Junit, JSON, YAML, Spring boot, Kafka/MQ, Splunk, Azure / AWS, Prometheus/Grafana, Git, Jira, Jenkins, Docker, Kubernetes, Unix

Our Lead Cybersecurity, earns between$143,800.00-$215,800.00 USD Annual,Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

·Medical/Dental/Visioncoverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description:

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About The Job

The work will be a combination of technical, architectural, analytical, consultation, remediation, project management, and being an overall Encryption SME. Strong knowledge of Cloud environments (Microsoft Azure and AWS) is required.

What We're Looking For:

• Cryptography Enthusiast: Strong knowledge of encryption algorithms, secure protocols, and cryptographic libraries.
• Problem-Solving Skills: Ability to tackle complex security challenges with innovative solutions.
• Team Player: Strong collaboration & communication skills and the ability to work effectively in a diverse team environment.
• Continuous Learner: Eagerness to stay updated with the latest trends and advancements in cybersecurity and encryption.

The successful candidate will have a strong security background (5+ years of successful career advancement in Cyber Security), with an emphasis on Encryption and Digital Certificates in particular. Extensive knowledge of PKI (Public & Private) architecture, encryption technologies (e.g., data at rest, data in transit, structured & unstructured data encryption, TLS protocols, VPN, IPSec, etc.), Identity & Access Management (IDM), Key Management (KMS), and Secrets Management systems.

Desired Skills:

A demonstrated successful background in Security, showing strong knowledge of Security Fundamentals and a CISSP Certification.

Prior experience with Any of the following certifications would be a plus:

Microsoft Azure Fundamentals (AZ-900), Microsoft Azure Security Engineer Associate (AZ-500), Microsoft Azure Developer Associate (AZ-203), Microsoft Azure Solutions Architect Expert (AZ-305), AWS Certified Solutions Architect, AWS Certified Security Specialist, Azure Security Engineer Associate (AZ-500). Experience with KeyFactor EJBCA, KeyFactor CMD, Voltage SecureData, Thales data at rest encryption.

Bachelors degree in Information Systems, Engineering, or Cyber Security

Our Lead Cybersecurity, earns between$143,800.00-$215,800.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

·Medical/Dental/Visioncoverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description:

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About The Job

The work will be a combination of technical, architectural, analytical, consultation, remediation, project management, and being an overall Encryption SME. Strong knowledge of Cloud environments (Microsoft Azure and AWS) is required.

What We're Looking For:

• Cryptography Enthusiast: Strong knowledge of encryption algorithms, secure protocols, and cryptographic libraries.
• Problem-Solving Skills: Ability to tackle complex security challenges with innovative solutions.
• Team Player: Strong collaboration & communication skills and the ability to work effectively in a diverse team environment.
• Continuous Learner: Eagerness to stay updated with the latest trends and advancements in cybersecurity and encryption.

The successful candidate will have a strong security background (5+ years of successful career advancement in Cyber Security), with an emphasis on Encryption and Digital Certificates in particular. Extensive knowledge of PKI (Public & Private) architecture, encryption technologies (e.g., data at rest, data in transit, structured & unstructured data encryption, TLS protocols, VPN, IPSec, etc.), Identity & Access Management (IDM), Key Management (KMS), and Secrets Management systems.

Desired Skills:

A demonstrated successful background in Security, showing strong knowledge of Security Fundamentals and a CISSP Certification.

Prior experience with Any of the following certifications would be a plus:

Microsoft Azure Fundamentals (AZ-900), Microsoft Azure Security Engineer Associate (AZ-500), Microsoft Azure Developer Associate (AZ-203), Microsoft Azure Solutions Architect Expert (AZ-305), AWS Certified Solutions Architect, AWS Certified Security Specialist, Azure Security Engineer Associate (AZ-500). Experience with KeyFactor EJBCA, KeyFactor CMD, Voltage SecureData, Thales data at rest encryption.

Bachelors degree in Information Systems, Engineering, or Cyber Security

Our Lead Cybersecurity, earns between$143,800.00-$215,800.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

·Medical/Dental/Visioncoverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Privileged Access Onboarding & Support

• Coordinate onboarding of application, database, and service accounts into CyberArk and accounts managed via Delinea AD Bridging.

• Work with support teams to integrate Linux/UNIX systems into Active Directory via Delinea AD Bridging, enforcing centralized access controls and policies.

• Support the use of CyberArk CPM, CCP, and ASCP for password rotation and secrets injection into applications and services.

• Guide teams through best practices for vaulting, access policy mapping, and account lifecycle operations.

Cross-Team Collaboration & Enablement

• Act as a liaison between PAM engineers and business, support, and engineering teams.

• Provide onboarding coordination, working with stakeholders to ensure requirements are gathered, documentation is completed, and technical tasks are scheduled.

• Deliver training sessions, office hours, and onboarding workshops for internal users integrating with PAM.

Security Compliance & Governance

• Ensure PAM onboarding follows security policies and compliance requirements (e.g., HIPAA, SOC 2, NIST).

• Maintain onboarding checklists, status trackers, and audit documentation.

• Support access certification, audit responses, and reviews for onboarded accounts.

Troubleshooting & Operational Support

• Assist teams with technical issues related to account integration, password rotation, or access failures.

• Escalate and coordinate with PAM engineering or vendor support as needed.

• Document common use cases, troubleshooting steps, and onboarding standards.

Required Skills & Experience:

• 5+ years in Privileged Access Management solutions, Cybersecurity, Identity & Access Management, or IT operations with exposure to PAM solutions.

• Hands-on experience with CyberArk (CPM, CCP, ASCP) and Delinea AD Bridging for Linux/UNIX systems.

• Understanding of Active Directory integration, LDAP, and centralized access control for non-Windows systems.

• Familiarity with onboarding database privileged accounts and managing service account lifecycle.

• Excellent communication and coordination skills, especially when working with cross-functional technical teams.

Preferred Qualifications:

• CyberArk or Delinea certifications.

• Familiarity with compliance requirements like HIPAA, SOC 2, PCI DSS, NIST 800-53.

• Scripting experience (e.g., PowerShell, Bash, Python) is a plus.

• Experience with onboarding into hybrid or cloud environments (Azure).

Our Lead Cybersecurity, earns between $143,800.00-$215,800.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.