Field Service Engineer Ii - C2 jobs at Applied Materials in United States, Dallas

What You’ll Do

As a Field Service Engineer

RoleResponsibilities:

• [Customer Engineers]
  in installing, maintaining, and upgrading customer equipment
• Use digital analytics fortroubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
  [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

MinimumQualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 1–2 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

PreferredQualifications:

• 2–4 years of work experience in customer/field service support, or a related technical field

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Technical Support Engineer (TSE)

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work

• Attend customer field issues meetings with FSO, collaborate with BU engineers

• Recommend best practices to improve products, processes, or services.

• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.

• Provide on-site coaching to FSO

• Provide Alpha and Beta Site support

• Support NPI development early in the product life cycle, and at key customer sites

• Support BU DFx (Design for Service / Install) projects

• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

• Education:
  Bachelor’s degree or equivalent in technical field

• Skills:

  • Ability to work independently and as part of a team

  • Strong organizational and time management skills

  • Excellent interpersonal and communication skills

  • Ability to handle stressful situations and effectively manage difficult problems

  • Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK

• Certifications:
  Applied Materials Etch Product Certification or equivalent.

• Languages:
  English (written and verbal)

• Years of Experience:
  3+ years of experience with Applied Materials Etch products or similar

• Work Experience:
  Minimum 3 years of semiconductor fab experience

• Shift:
  Mon-Fri 8 hr per day

• Travel:
  Yes, generally 25% of the time, but could be as high as 50%.

• Relocation Eligible:
  No