Customer Onsite Logistics Operations - Fso Welcome jobs at Applied Materials in Thailand, Bangkok

Key Responsibilities

Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.

Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.

Can perform most retrofits on equipment. Assists in process issues.

Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.

Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

• Uses knowledge of how the team integrates with others to accomplish the team objectives
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

• Provides informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

• Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

• Explains technical information within the team

What We Offer

Key Responsibilities

• Management and oversight of 3PL onsite logistics operations. Ensure compliance with legal and regulatory requirements, quality standards, and customer specifications.
• Support and coordinate with logistics manager and senior colleagues to implement logistics strategies and policies to support business objectives and customer satisfaction. Align logistics operations with internal and external stakeholders, such as FSO, GRFO, CBM, Finance, Quality, and 3PL.
• Support and assist logistics manager and senior colleagues to manage and optimize logistics costs and service levels. Review 3PL invoices for accuracy, monitor spending and keep within commits. Maintain contracts and service level agreements with 3PL and other logistics service providers. Evaluate and select vendors based on performance, quality, and cost criteria.
• Collect and report logistics metrics and KPI’s to measure and improve logistics performance. Ensure that operations adhere to SOP process. Ensure non-conformance reporting, analyze data and trends to identify root causes, risks, and opportunities for continuous improvement. Support and participate in corrective and preventive actions with appropriate groups.
• Support and participate in cross-functional and cross-regional projects and initiatives to enhance logistics capabilities and processes. Collaborate with AGS Logistics team and 3PL to implement best practices, copy exact, and standardization.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has intermediate level of knowledge of logistics operations, systems, and tools, such as SAP.
• Able to collect and analyze data in order to solve problems, improve processes and make decisions.
• Has intermediate level of knowledge of regulatory requirements and industry standards for logistics, such as Incoterms, customs, trade compliance, and security.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Has knowledge of semiconductor equipment industry and customer expectations for logistics service and quality.
• Has basic knowledge of financial and budgetary aspects of logistics operations and cost management.

Leadership

• Acts as a resource for colleagues with less experience; may support small projects with manageable risks and resource requirements.
• Demonstrates good leadership skills, such as communication, collaboration, decision making, and problem solving.
• Supports and follows the guidance of logistics manager and senior colleagues to achieve high performance and customer satisfaction.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Applies analytical and critical thinking skills to identify and resolve logistics issues and challenges.
• Escalates and communicates problems and solutions to manager and senior colleagues as appropriate.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
• Supports customer satisfaction and loyalty by delivering high quality and timely logistics services.
• Contributes to the achievement of business goals and objectives by optimizing logistics costs and performance.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.
• Builds and maintains positive and effective relationships with internal and external customers, partners, and vendors.
• Communicates clearly and professionally in both written and spoken English.

Qualifications

• Education: Bachelor's Degree or above in Logistics, Engineering, Supply Chain, Business, or related field.
• Skills: Proficient in Microsoft Office applications, especially Excel and PowerPoint. Strong analytical, organizational, and time management skills. Ability to work independently and in a team environment.
• Languages: Must be fluent in English, both writing and speaking.
• Years of Experience: Over 5 years of logistics work experience, preferably in the semiconductor equipment industry or a similar high-tech environment.

Additional Information

• Travel: Yes, 15% of the time within the country and overseas.
• Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
• Worker Sub-Type: Assignee / Regular
• Location: China
• Time Type: Full time

Additional Information