Software Technical Support Engineer Ii jobs at Applied Materials in Japan

Key Responsibilities

• At least +6 years semiconductor thin film or Etch process/hardware experience preferred.
• Strong Data analysis capabilities is required, Direct experience of algorithm writing (e.g., R, Python) is a plus.
• A semiconductor process and hardware expert with hands-on lab/fab experience and knowledge of state-of-the-art analytics applications.
• Engage on service product development including NPI alpha in lab and optimization at customer sites.
• Deploy New service products to solve customer HVPs in troubleshoot issues in fabs and validate value in the field.
• Lead and support projects to deliver to KPIs for success at customer site.
• Communicate clearly and timely to both internal and external customers on progress vs plan, results, next steps, and help needed.
• Semiconductor equipment trouble shooting including corrective and preventative maintenance.
• Improving wafer and device performance, reducing defects and improving yield
• Utilizing data science, statistical methods and AI/ML techniques and algorithms to improve equipment, wafer and factory performance.
• A good team player and ability to get along with diverse teams local and global.
• Fluent English verbal/written skills to communicate with 1st level manager and global team
• Document BKMs and procedures to help develop training material and train the trainer.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

Serves in a consultative capacity with other internalorganizations. CoordinatesFacilities/IndustrialSafety, Product Safety, Lab Safety and Sustainability.

Participates in compliance evaluation of products, programs, and facilities per company and governmental requirements. Participates in the evaluation and analysis of concept and feasibility studies.

Manage 3rd party Product Safety tool assessments and drive corrective actions within the various internal organizations.

May develop and implement Product Safety training programs for operations andexposures. Evaluatesand specifies work methods, design requirements, procedures and policies. Gathers EHS information and evaluates results. Administers EH&S safety training programs.

May investigate accidents or incidents and analyze pertinentdata. Participatesin compliance evaluation of products, programs, and facilities per company and governmentalrequirements.Investigates accidents and specifies corrective action. Able to use 8D, FMEA, PHA and other investigation and assessment methods.

Has working knowledge and understanding of regulatory requirements, codes and standard in their EH&S discipline. Evaluates and specifies work methods, design requirements, procedures and policies.

Other Requirements:This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Technical Support Engineer (TSE)

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work

• Attend customer field issues meetings with FSO, collaborate with BU engineers

• Recommend best practices to improve products, processes, or services.

• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.

• Provide on-site coaching to FSO

• Provide Alpha and Beta Site support

• Support NPI development early in the product life cycle, and at key customer sites

• Support BU DFx (Design for Service / Install) projects

• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

• Education:
  Bachelor’s degree or equivalent in technical field

• Skills:

  • Ability to work independently and as part of a team

  • Strong organizational and time management skills

  • Excellent interpersonal and communication skills

  • Ability to handle stressful situations and effectively manage difficult problems

  • Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK

• 認証:
  Applied Materials Etch 製品認証または同等のもの。

• 言語:
  英語（読み書きと会話）

• 経験年数:
  Applied MaterialsEch製品または類似製品に関する3年以上の経験

• 職務経験:
  半導体製造工程で最低3年の経験

• シフト：
  月～金 1日8時間

• 出張:
  はい、通常は 25% ですが、50% になることもあります。

• 移転対象:
  いいえ

Key Responsibilities

Evaluates technical requirements of new and existing products. Applies knowledge of qualified sources and products to recommend materials to Design Engineering, which would result in savings, lead time reductions, system improvements, increased life and/or mitigated risk.

Work with New Product Development teams to ensure the integrity and clarity of engineering drawing requirements and that all expectations are communicated effectively to supporting suppliers.

Continuous involvement in the Supplier Selection Process to develop a supply base that provides competitive advantage in quality, value/cost, delivery and technology.

Leads the supplier technical audit process and evaluates supplier performance and capability, drive continuous improvement opportunities at supplier. Training other supplier engineers on the supplier audit and evaluation process.

Leads quality problem resolutions and incident management, drive root cause and correction action. Identifies and drives broad based systemic supplier resolutions at the process level.

Assist in cost planning by monitoring key cost drivers, supply markets, to ensure a competitive advantage.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Mechanical engineering and Fundamentals of Electrical engineering

What We Offer

Key Responsibilities

When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.

Knowledge of 3 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus