Cellular Layer1/firmware Triage Target Support Engineer jobs at Apple in United States, San Diego

Are you an experienced technical support engineer looking for the perfect job in the tech industry? Expoint has an incredible opportunity in the United States, San Diego that you won't want to miss. As a Cellular Layer1/Firmware Triage Target Support Engineer for Apple, you will be tasked with troubleshooting and resolving customer technical issues related to cellular network performance, and providing in-depth analysis and advice to customers. You will need to deliver world-class customer service while efficiently analyzing and resolving customer issues. Your position will require experience with cellular interface technology such as LTE, interface protocols such as SIP and IMS, firmware, triage, and target support. You will provide Apple engineers with detailed in-depth analysis and advice concerning cellular network performance issues. You must have a minimum of three years' experience in the technology industry, including being knowledgeable in cellular interface technology, triage, and target support. Your duties will also include providing customer technical support for Apple's product and service offerings, resolving customer conflicts and making recommendations for service improvements, scheduling service calls with customers, and writing and updating customer support documents. You will need excellent customer service and communication skills, the ability to multi-task and prioritize tasks, and demonstrate strong attention to detail and ability to troubleshoot both hardware andsoftware issues. If you want to join an innovative customer service team and contribute to the success of a world-class tech company, then this is the perfect opportunity for you! Apply now to become Apple's Cellular Layer1/Firmware Triage Target Support Engineer and take the next step in your career.