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Product Owner - Apple Store Online Contact Center Applications jobs at Apple in United States, Austin
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Austin
148 jobs found
10.08.2025
A
Apple Senior Project Manager Contact Center Technology United States, Texas, Austin
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Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role. Bachelor’s Degree. Experience with Genesys Engage platform or related enterprise CCaaS platforms. Demonstrable...
Description:
We’re looking for an outstanding Project Manager that brings technical proficiency alongside the skills more commonly associated with a PM, and who has a consistent record of leading diverse and complex projects from conception through implementation in the Contact Center as a Service landscape. In this role, you will traverse an array of project/program management skills (ex. Business analytics, process mapping and optimization, business and technical requirement creation, evaluating solutions through testing, and leading others through change to a best-in-class Customer Contact system platform. - Conduct a detailed assessment of the current Genesys Engage environment, including, integrations, and dependencies.- Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.- Lead discussions about the design of the target Contact Center Infrastructure architecture, ensuring scalability, reliability, and compliance with standard methodologies.- Document integration points and ensure compatibility with existing systems and third-party applications.- Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.- Lead teams through detailed testing and validation of the new environment to ensure all functionalities are working as expected.- Document all processes, configurations, and changes made during the migration.- Work closely with partners to ensure clear communication and alignment on migration objectives.- Provide regular status updates and progress reports to senior management and other relevant parties.- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.- Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.- Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role.
- Bachelor’s Degree.
- Experience with Genesys Engage platform or related enterprise CCaaS platforms.
- Demonstrable experience in migrating to Contact Center as a Service (CCaaS) providers.
- Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
- Excellent problem-solving and analytical skills.
- Strong communication and social skills.
- Ability to work independently and as part of a team.
- Meticulous with strong organizational skills.
- Experience with Agile methodologies and project management tools.
- Masters, or MBA or equivalent experience
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03.08.2025
A
Apple Site Reliability Engineer Apple Ads United States, Texas, Austin
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Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field. 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles. 2+ years...
Description:
• Hire, grow, and lead a high-caliber team of data professionals spanning analytics engineering and experimentation• Guide team members in delivering data/business analytics, data storytelling, architecture guidance, and performance optimization• Ensure data integrity, accessibility, and consistency across systems by overseeing data transformation and integration from multiple sources• Design and implement robust monitoring, alerting, and health check programs to ensure sustained data and model performance at scale• Drive experimentation and statistical analysis to uncover actionable insights and inform decision-making across business domainsPartner with cross-functional leaders to align analytics initiatives with strategic objectives• Evangelize data science best practices and help embed a data-informed culture across teams• Lead through influence — balancing technical mentorship with strategic thinking to enable scalable, high-impact outcomes
- Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field
- 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles
- 2+ years of experience leading and mentoring data-focused teams
- Proficiency in SQL and at least one programming language (e.g., Python, R)
- Strong background in experimentation design, causal inference, and statistical analysis
- Experience working with large-scale data pipelines and production-level analytics systems
- Proven ability to drive measurable business impact through data and automation
- Experience with building robust monitoring systems to track data and model health in production
- Expertise in data storytelling and creating stakeholder-ready visualizations and narratives
- Ability to connect insights to business outcomes and influence strategy
- Familiarity with modern data platforms (e.g., Spark, Snowflake, Airflow) and ML ops tooling
- Passion for fostering inclusive team environments and valuing diverse perspectives
- Clear communicator who can translate complex technical concepts into actionable business language
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03.08.2025
A
Apple Product Design Engineer - Power United States, Texas, Austin
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Experience in mechanical design, developing parts and assemblies in 3D CAD. Innovative thinking, high personal motivation, deep engineering capability and strong fundamentals. Able to travel internationally(up to 20%). 1.5+ years...
Description:
You will be extremely well organized and able to balance numerous program needs simultaneously. Your excellent communication and social skills will help you to quickly grasp issues, understand the details, and drive the appropriate resolution. We work in a highly dynamic environment which will require you to respond quickly to changes, manage competing demands, and find creative solutions outside of standard convention.
- Experience in mechanical design, developing parts and assemblies in 3D CAD
- Innovative thinking, high personal motivation, deep engineering capability and strong fundamentals
- Able to travel internationally(up to 20%)
- 1.5+ years experience in Product Design
- Confidence in the areas of: Tolerance Analysis, FEA, Thermal Design, Free Body Diagrams
- BS or MS in Mechanical engineering
- Experience in plastic and metal part design
- Experience with design cycle from concept to high volume manufacturing
- 3+ years experience in Product Design
- Direct management or leadership of product development engineering teams
- Unigraphics NX fluency
- Expertise in the areas of: GD&T, Tolerance Analysis, Statistical Analysis, Design of Experiments, FEA, Thermal Design, Free Body Diagrams
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03.08.2025
A
Apple Apple Payments & Wallet Support Advisor United States, Texas, Austin
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Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience. Passion for customer service and understanding why owning the customer...
Description:
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
- Passion for customer service and understanding why owning the customer experience is critical
- Ability to read, write, and speak fluently in English
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to connect with customers and respond with empathy while navigating challenging situations
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Aptitude for building problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Knowledge of customer services practices and principles
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Embraces continuous learning
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. local time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Successful completion of all trainings, testings, and certifications required for this role
- Experience supporting customers in person or via phone, email, or chat
- Professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
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02.08.2025
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Apple Software Engineering Applications QE Security United States, Texas, Austin
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Proficiency with programming in Java. Knowledge of Data Driven Testing or Behavioural Driven Development test frameworks. Experience developing test automation with: TestNG, JMeter, Selenium. Solid grasp on REST API fundamentals,...
Description:
- Proficiency with programming in Java
- Knowledge of Data Driven Testing or Behavioural Driven Development test frameworks
- Experience developing test automation with: TestNG, JMeter, Selenium
- Solid grasp on REST API fundamentals, best practices and it’s testing concepts
- Skilled in Unix/Linux environments
- Capable of reading/writing QE tools in bash/perl/python
- Familiarity with building test plans and automation for complex full stack applications
- Strong understanding of QE methodologies and SDLC best practices
- A flair for QE automation for high quality and fast release validations
- Good understanding of database technologies including relational and noSQL solutions
- Competency with debugging and root cause analysis
- Self-motivated, proactive, and detail-oriented individual, with excellent written and oral English communication skills
- Proven time-management skills
- Understanding of security concepts such as PKI, X.509, ASN.1, key exchange protocols, and authentication protocols
- Ability to read and critique software architecture/designs to increase testability and maintainability
- Strong analytical, problem solving and troubleshooting skills
- Experience with performance and scalability testing
- Up-to-date with current and up-coming QE technologies and frameworks
- Understanding of continuous integration and build concepts
- Passion for driving quality into every aspect of a project
- Ability to work with cross functional and globally distributed teams
- Familiar with Agile workflow management
- BS in Computer Science or equivalent
- 3+ years of experience in relevant fields
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02.08.2025
A
Apple Packaging Product Design Engineer United States, Texas, Austin
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3 years of related industry experience. BS degree with an emphasis in Mechanical Engineering or Packaging Science. Experience working with 3D and 2D CAD. Strong engineering fundamentals. Ability to travel...
Description:
-Design and execute packaging architecture from initial prototypes to mass production with sustainable packaging materials -Utilize 2D and 3D CAD to design and document all parts and assemblies -Ensure design meets performance requirements throughout its lifecycle by performing materials analysis, stress, and failure analyses -Collaborate with cross-functional teams including industrial design, hardware, environmental, operations, and technology groups to refine and execute on the design on the packaging -Build models and prototypes to articulate design concepts, evaluate functionality, and validate packaging performance -Partner with internal manufacturing teams and external vendors to optimize designs for function, cosmetics, and manufacturability
- 3 years of related industry experience
- BS degree with an emphasis in Mechanical Engineering or Packaging Science
- Experience working with 3D and 2D CAD
- Strong engineering fundamentals
- Ability to travel up to 20% to support engineering build activities including finding root cause for failures and solutions for issues that impede build progress
- Innovative thinking and high personal motivation
- Flexibility and comfort working in a quickly changing environment
- Effective verbal and written presentation skills
- Prototyping experience
- Data-driven design approach to complex problems
- Experience with design cycle from concept to manufacturing in mass-production
- Knowledge of material science and FEA
- Knowledge of fiber-based materials
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01.08.2025
A
Apple Site Reliability Engineering SRE - Apple Data Platform United States, Texas, Austin
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BS/MS in Computer Science or Equivalent. 5+ years of software development or production operations experience in a large-scale environment. Proficiency in authoring and releasing code in Go, Python, or Java...
Description:
- BS/MS in Computer Science or Equivalent
- 5+ years of software development or production operations experience in a large-scale environment
- Proficiency in authoring and releasing code in Go, Python, or Java using common configuration management and software delivery platforms
- Experience operating production applications at scale, including well designed performance testing, HA and disaster recovery concepts, capacity planning, and managing distributed systems on internal and public cloud infrastructure, principally Kubernetes
- Understanding of the Linux Operating System, containers and virtualization, standard networking protocols, and components
- Strong sense of ownership and integrity demonstrated through clear communication and collaboration
- Demonstrates excellent troubleshooting and problem solving skills using the scientific method
- Proficiency with the architecture, deployment, performance tuning, and troubleshooting of open source data analytics and data governance technologies, especially Apache Spark, Flink, Hive, Hadoop/HDFS, or other related software
- The successful candidate is frustrated with toil and has an acute drive to both automate manual operations and evolve them into automatic processes
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Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role. Bachelor’s Degree. Experience with Genesys Engage platform or related enterprise CCaaS platforms. Demonstrable...
Description:
We’re looking for an outstanding Project Manager that brings technical proficiency alongside the skills more commonly associated with a PM, and who has a consistent record of leading diverse and complex projects from conception through implementation in the Contact Center as a Service landscape. In this role, you will traverse an array of project/program management skills (ex. Business analytics, process mapping and optimization, business and technical requirement creation, evaluating solutions through testing, and leading others through change to a best-in-class Customer Contact system platform. - Conduct a detailed assessment of the current Genesys Engage environment, including, integrations, and dependencies.- Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.- Lead discussions about the design of the target Contact Center Infrastructure architecture, ensuring scalability, reliability, and compliance with standard methodologies.- Document integration points and ensure compatibility with existing systems and third-party applications.- Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.- Lead teams through detailed testing and validation of the new environment to ensure all functionalities are working as expected.- Document all processes, configurations, and changes made during the migration.- Work closely with partners to ensure clear communication and alignment on migration objectives.- Provide regular status updates and progress reports to senior management and other relevant parties.- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.- Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.- Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role.
- Bachelor’s Degree.
- Experience with Genesys Engage platform or related enterprise CCaaS platforms.
- Demonstrable experience in migrating to Contact Center as a Service (CCaaS) providers.
- Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
- Excellent problem-solving and analytical skills.
- Strong communication and social skills.
- Ability to work independently and as part of a team.
- Meticulous with strong organizational skills.
- Experience with Agile methodologies and project management tools.
- Masters, or MBA or equivalent experience
Show more
These jobs might be a good fit
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