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Manager Systems Engineering Apple Services jobs at Apple in United States, Austin
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Austin
360 jobs found
25.08.2025
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Apple US-Manager United States, Texas, Austin
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You should:. Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled,...
Description:
Perform other tasks as needed.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Be proficient in written and spoken English (sign language supported).
- Have experience leading others in retail, sales, or a related field.
- You can:
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
- Follow through on commitments and establish mechanisms to encourage others to do the same.
- Instill trust within the team and operate with a high level of integrity.
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
- Communicate with excellence, and tailor your communication style to different audiences.
- Develop others through mentorship, coaching, and effective feedback.
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
- Resolve conflict and settle differences in productive ways.
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10.08.2025
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Apple Senior Project Manager Contact Center Technology United States, Texas, Austin
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Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role. Bachelor’s Degree. Experience with Genesys Engage platform or related enterprise CCaaS platforms. Demonstrable...
Description:
We’re looking for an outstanding Project Manager that brings technical proficiency alongside the skills more commonly associated with a PM, and who has a consistent record of leading diverse and complex projects from conception through implementation in the Contact Center as a Service landscape. In this role, you will traverse an array of project/program management skills (ex. Business analytics, process mapping and optimization, business and technical requirement creation, evaluating solutions through testing, and leading others through change to a best-in-class Customer Contact system platform. - Conduct a detailed assessment of the current Genesys Engage environment, including, integrations, and dependencies.- Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.- Lead discussions about the design of the target Contact Center Infrastructure architecture, ensuring scalability, reliability, and compliance with standard methodologies.- Document integration points and ensure compatibility with existing systems and third-party applications.- Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.- Lead teams through detailed testing and validation of the new environment to ensure all functionalities are working as expected.- Document all processes, configurations, and changes made during the migration.- Work closely with partners to ensure clear communication and alignment on migration objectives.- Provide regular status updates and progress reports to senior management and other relevant parties.- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.- Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.- Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role.
- Bachelor’s Degree.
- Experience with Genesys Engage platform or related enterprise CCaaS platforms.
- Demonstrable experience in migrating to Contact Center as a Service (CCaaS) providers.
- Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
- Excellent problem-solving and analytical skills.
- Strong communication and social skills.
- Ability to work independently and as part of a team.
- Meticulous with strong organizational skills.
- Experience with Agile methodologies and project management tools.
- Masters, or MBA or equivalent experience
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03.08.2025
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Apple Site Reliability Engineer Apple Ads United States, Texas, Austin
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Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field. 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles. 2+ years...
Description:
• Hire, grow, and lead a high-caliber team of data professionals spanning analytics engineering and experimentation• Guide team members in delivering data/business analytics, data storytelling, architecture guidance, and performance optimization• Ensure data integrity, accessibility, and consistency across systems by overseeing data transformation and integration from multiple sources• Design and implement robust monitoring, alerting, and health check programs to ensure sustained data and model performance at scale• Drive experimentation and statistical analysis to uncover actionable insights and inform decision-making across business domainsPartner with cross-functional leaders to align analytics initiatives with strategic objectives• Evangelize data science best practices and help embed a data-informed culture across teams• Lead through influence — balancing technical mentorship with strategic thinking to enable scalable, high-impact outcomes
- Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field
- 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles
- 2+ years of experience leading and mentoring data-focused teams
- Proficiency in SQL and at least one programming language (e.g., Python, R)
- Strong background in experimentation design, causal inference, and statistical analysis
- Experience working with large-scale data pipelines and production-level analytics systems
- Proven ability to drive measurable business impact through data and automation
- Experience with building robust monitoring systems to track data and model health in production
- Expertise in data storytelling and creating stakeholder-ready visualizations and narratives
- Ability to connect insights to business outcomes and influence strategy
- Familiarity with modern data platforms (e.g., Spark, Snowflake, Airflow) and ML ops tooling
- Passion for fostering inclusive team environments and valuing diverse perspectives
- Clear communicator who can translate complex technical concepts into actionable business language
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03.08.2025
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Apple Software Development Engineer Test - Retail Engineering AOS United States, Texas, Austin
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Bachelor’s degree in computer science or a related field, OR equivalent work experience. Strong knowledge of software development lifecycle, testing methodologies, QA terminology and processes. Proven experience as an SDET...
Description:
Your role is critical in ensuring that new features implemented on the Apple online store (www.apple.com/shop) not only meet functional requirements but also uphold the exceptional standards expected of a thriving eCommerce platform.
Design, develop, and maintain automated test frameworks and suites using Java-based frameworks such as JUnit and TestNG to validate backend functionality of our eCommerce platform.• Collaborate closely with software engineers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage.• Implement and execute test plans and test cases to thoroughly validate application functionality.• Perform API testing using tools like REST Assured to verify data integrity and the functionality of backend services.• Participate in code reviews and provide feedback to enhance testability and maintainability of the codebase.• Engage actively in post-mortem discussions to identify root causes and strategize on preventing recurrence of issues; take a proactive role in analyzing and mitigating potential risks.• As a Software Development Engineer in Test, define testing requirements and propose solutions to optimize testing processes with a strong sense of ownership. Participate in technical discussions to understand software workflows and use cases, ensuring testability is embedded throughout the system.• Self-motivated and quick to grasp complex issues; able to make sound, critical judgments even with incomplete requirements.Provide timely and accurate updates on testing status and quality metrics to stakeholders throughout all testing phases, and compile a summary of quality outcomes upon project completion.Apply strong analytical and problem-solving skills to debug and resolve complex technical issues effectively. Advocate for high-quality software testing practices within the team and promote adoption of development methodologies that drive overall software quality.Adapt quickly and effectively in fast-paced environments with frequent context switching.
- Bachelor’s degree in computer science or a related field, OR equivalent work experience
- Strong knowledge of software development lifecycle, testing methodologies, QA terminology and processes.
- Proven experience as an SDET or similar role, with a focus on testing eCommerce platforms or large-scale web applications.
- Proficiency in programming languages such as Java.
- 5+ years experience with Junit/TestNG, Jenkins, Gradle, SQL, JSON
- Expertise in building and maintaining test beds, test environments and automated data driven test suite
- Solid understanding of web technologies including HTML, CSS, JavaScript, and HTTP/HTTPS protocols.
- Solid understanding of NoSQLs like MongoDB, ElasticSearch, Cassandra, DynamoDB, etc and
- caching strategies
- Experience with Git for version control.
- Familiarity with Selenium, Postman, Appium, and SOAP UI for web automation is a plus
- Familiarity with performance testing tools (e.g., JMeter, Gatling) and techniques.
- Familiarity with cloud platforms like AWS and containerization technologies (e.g., Docker, Kubernetes) is a plus.
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03.08.2025
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Apple Engineering Project Manager Retail United States, Texas, Austin
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3+ years of hands-on experience in program or project management. Experience in driving large programs with Scrum or Agile methodologies. BS in Computer Science or equivalent work experience. Retail Systems...
Description:
This is a hands-on position where the Technical Project Manager will be involved in business requirements analysis, functional and technical design discussions, testing, working with key strategic partners, and more. This is not a task-based job; you will be responsible for the delivery and success of your features. You will drive and ship large, cross-functional projects and feature areas. The candidate will handle all aspects of multiple concurrent projects including scope, requirements, timelines, risks and prioritization. You will lead communication — apprising status and issues to team members, management and other project partners.
- 3+ years of hands-on experience in program or project management
- Experience in driving large programs with Scrum or Agile methodologies
- BS in Computer Science or equivalent work experience
- Retail Systems or Retail Store experience is high desirable but not required
- Familiarity using project management software such as Jira (alternative keywords Rally, Trello)
- Ability to operate well in an environment with rapid development cycles and constant changes
- Possess strong facilitation skills (requirements sessions, design meetings, demos, progress and status meetings)
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03.08.2025
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Apple Apple Payments & Wallet Support Advisor United States, Texas, Austin
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Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience. Passion for customer service and understanding why owning the customer...
Description:
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
- Passion for customer service and understanding why owning the customer experience is critical
- Ability to read, write, and speak fluently in English
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to connect with customers and respond with empathy while navigating challenging situations
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Aptitude for building problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Knowledge of customer services practices and principles
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Embraces continuous learning
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. local time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Successful completion of all trainings, testings, and certifications required for this role
- Experience supporting customers in person or via phone, email, or chat
- Professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
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02.08.2025
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Apple Software Engineering Applications QE Security United States, Texas, Austin
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Proficiency with programming in Java. Knowledge of Data Driven Testing or Behavioural Driven Development test frameworks. Experience developing test automation with: TestNG, JMeter, Selenium. Solid grasp on REST API fundamentals,...
Description:
- Proficiency with programming in Java
- Knowledge of Data Driven Testing or Behavioural Driven Development test frameworks
- Experience developing test automation with: TestNG, JMeter, Selenium
- Solid grasp on REST API fundamentals, best practices and it’s testing concepts
- Skilled in Unix/Linux environments
- Capable of reading/writing QE tools in bash/perl/python
- Familiarity with building test plans and automation for complex full stack applications
- Strong understanding of QE methodologies and SDLC best practices
- A flair for QE automation for high quality and fast release validations
- Good understanding of database technologies including relational and noSQL solutions
- Competency with debugging and root cause analysis
- Self-motivated, proactive, and detail-oriented individual, with excellent written and oral English communication skills
- Proven time-management skills
- Understanding of security concepts such as PKI, X.509, ASN.1, key exchange protocols, and authentication protocols
- Ability to read and critique software architecture/designs to increase testability and maintainability
- Strong analytical, problem solving and troubleshooting skills
- Experience with performance and scalability testing
- Up-to-date with current and up-coming QE technologies and frameworks
- Understanding of continuous integration and build concepts
- Passion for driving quality into every aspect of a project
- Ability to work with cross functional and globally distributed teams
- Familiar with Agile workflow management
- BS in Computer Science or equivalent
- 3+ years of experience in relevant fields
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You should:. Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled,...
Description:
Perform other tasks as needed.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Be proficient in written and spoken English (sign language supported).
- Have experience leading others in retail, sales, or a related field.
- You can:
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
- Follow through on commitments and establish mechanisms to encourage others to do the same.
- Instill trust within the team and operate with a high level of integrity.
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
- Communicate with excellence, and tailor your communication style to different audiences.
- Develop others through mentorship, coaching, and effective feedback.
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
- Resolve conflict and settle differences in productive ways.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Manager Systems Engineering Apple Services opportunities at Apple in United States, Austin. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.