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Apple Pay Platform Operations Analyst jobs at Apple in United States, Austin
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Austin
180 jobs found
03.08.2025
A
Apple Site Reliability Engineer Apple Ads United States, Texas, Austin
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Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field. 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles. 2+ years...
Description:
• Hire, grow, and lead a high-caliber team of data professionals spanning analytics engineering and experimentation• Guide team members in delivering data/business analytics, data storytelling, architecture guidance, and performance optimization• Ensure data integrity, accessibility, and consistency across systems by overseeing data transformation and integration from multiple sources• Design and implement robust monitoring, alerting, and health check programs to ensure sustained data and model performance at scale• Drive experimentation and statistical analysis to uncover actionable insights and inform decision-making across business domainsPartner with cross-functional leaders to align analytics initiatives with strategic objectives• Evangelize data science best practices and help embed a data-informed culture across teams• Lead through influence — balancing technical mentorship with strategic thinking to enable scalable, high-impact outcomes
- Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field
- 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles
- 2+ years of experience leading and mentoring data-focused teams
- Proficiency in SQL and at least one programming language (e.g., Python, R)
- Strong background in experimentation design, causal inference, and statistical analysis
- Experience working with large-scale data pipelines and production-level analytics systems
- Proven ability to drive measurable business impact through data and automation
- Experience with building robust monitoring systems to track data and model health in production
- Expertise in data storytelling and creating stakeholder-ready visualizations and narratives
- Ability to connect insights to business outcomes and influence strategy
- Familiarity with modern data platforms (e.g., Spark, Snowflake, Airflow) and ML ops tooling
- Passion for fostering inclusive team environments and valuing diverse perspectives
- Clear communicator who can translate complex technical concepts into actionable business language
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03.08.2025
A
Apple Apple Payments & Wallet Support Advisor United States, Texas, Austin
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Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience. Passion for customer service and understanding why owning the customer...
Description:
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
- Passion for customer service and understanding why owning the customer experience is critical
- Ability to read, write, and speak fluently in English
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to connect with customers and respond with empathy while navigating challenging situations
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Aptitude for building problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Knowledge of customer services practices and principles
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Embraces continuous learning
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. local time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Successful completion of all trainings, testings, and certifications required for this role
- Experience supporting customers in person or via phone, email, or chat
- Professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
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02.08.2025
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Apple Financial Analyst Finance Development Program United States, Texas, Austin
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A successful candidate comes with the following:. 5+ years contact center Supplier management experience or client services/account management experience with a contact center service provider. Excellent oral & written communication...
Description:
The Emergency Relay Vendor Manager will engage in defining the scope and requirements of a rapidly growing program, and will engage with assigned site(s) to own daily, weekly, monthly, and quarterly performance, through effective improvement plans and acting as the primary point of contact for Apple on all operational matters. The VM will be working to define and refine processes for the program, including interaction handling, overflow programs, procedures and escalation handling.Travel may be required.
- A successful candidate comes with the following:
- 5+ years contact center Supplier management experience or client services/account management experience with a contact center service provider
- Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
- Effective analytical and structured problem-solving skills
- Shown operational knowledge, strategic planning skills and dynamic interpersonal skills to navigate at multiple levels of engagement.
- Ability to distill complex challenges into a cogent strategy. Highly organized and able to make decisions based on a broad set of variables, quickly and efficiently
- Experience utilizing influencing skills and working with collaborators successfully. Ability to work well with business owners to understand business needs and goals
- Bachelor's Degree, or equivalent experience
- 8+ years of experience leading technical support and/or customer care contact center operations
- Ability to work autonomously, and to collaborate optimally with a peer group
- Experience with emergency services or PSAP (Public Safety Answering Point) operations is a plus
- Experience with “white glove” services with extremely tight service level targets
- Project Management/Business Process Reengineering Experience
- COPC Registered Coordination Certification preferred
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01.08.2025
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Apple Site Reliability Engineering SRE - Apple Data Platform United States, Texas, Austin
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BS/MS in Computer Science or Equivalent. 5+ years of software development or production operations experience in a large-scale environment. Proficiency in authoring and releasing code in Go, Python, or Java...
Description:
- BS/MS in Computer Science or Equivalent
- 5+ years of software development or production operations experience in a large-scale environment
- Proficiency in authoring and releasing code in Go, Python, or Java using common configuration management and software delivery platforms
- Experience operating production applications at scale, including well designed performance testing, HA and disaster recovery concepts, capacity planning, and managing distributed systems on internal and public cloud infrastructure, principally Kubernetes
- Understanding of the Linux Operating System, containers and virtualization, standard networking protocols, and components
- Strong sense of ownership and integrity demonstrated through clear communication and collaboration
- Demonstrates excellent troubleshooting and problem solving skills using the scientific method
- Proficiency with the architecture, deployment, performance tuning, and troubleshooting of open source data analytics and data governance technologies, especially Apache Spark, Flink, Hive, Hadoop/HDFS, or other related software
- The successful candidate is frustrated with toil and has an acute drive to both automate manual operations and evolve them into automatic processes
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01.08.2025
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Apple Senior Manager Retail Contact Center Workforce Operations United States, Texas, Austin
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10+ years combined experience with complex workforce management, labour and productivity analytics, or project management from ideation through completion. 7+ years of experience building and leading teams including large globally...
Description:
You will use your contact center experience, industry knowledge, and collaboration skills to act as a bridge between strategic goals and daily operations. This is a dynamic environment that requires seasoned leader to make strategic and global decisions that effectively balance multiple competing priorities.
- 10+ years combined experience with complex workforce management, labour and productivity analytics, or project management from ideation through completion.
- 7+ years of experience building and leading teams including large globally distributed teams.
- Contact Center experience required.
- Effective presentation and communication skills, including the ability to explain complex data and service level analysis in a concise manner and influence and engage with senior leadership.
- Proven problem-solving, partner management, and cross-functional project work experience.
- Experience with workforce tools (Aspect preferred) and data reporting platforms such as Tableau.
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop, and retain diverse teams. Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
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27.07.2025
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Apple Revenue Strategy Lead - Growth Apple Ads United States, Texas, Austin
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Knowledge of BI concepts and implementation experience on Cloud with databases like Snowflake or Big Query. Programming experience in building high-quality software with at-least one of the following programming languages...
Description:
We engineer high-quality, scalable and resilient distributed systems on cloud that power data exploration, analytics, reporting and production models. Our core systems are diverse and come with an unusual intersection of high data volumes with systems distributed across cloud and on-premise infrastructure. This role will build solutions that integrate open source software with Apple’s internal ecosystem. You will drive development of new components and features from concept to release: design, build, test, and ship at a regular cadence. You will work closely with internal customers to understand their requirements and workflows, and propose new features and ecosystem changes to streamline their experience of using the solutions on our platform. This is a challenging software engineering role, where a large part of an engineer's time is spent in writing code and designing/developing applications on cloud, with the remainder being spent on tuning and debugging codebase, supporting production applications and supporting our application end users. This role requires in-depth knowledge of innovative technologies and cloud data platform with the ability to independently learn new technologies and contribute to the success of various initiatives.
- Knowledge of BI concepts and implementation experience on Cloud with databases like Snowflake or Big Query
- Programming experience in building high-quality software with at-least one of the following programming languages - Python, Scala or Java.
- Experience in developing highly optimized SQLs, procedures & semantic process for distributed data applications.
- Bachelor's degree in Computer Science or equivalent experience
- 3 or more years of experience building enterprise-level data applications on distributed systems
- Hands-on experience in designing and development of cloud-based applications that include compute services, database services, APIs to design RESTful services, ETL, queues and notification services.
- Experience in cloud data warehousing platforms like Snowflake is highly valued
- Experience developing Big Data applications using Java, Spark, Kafka is a huge plus
- Understanding of fundamentals of object-oriented design, data structures, algorithm design, and problem solving
- Cloud technology experience on platforms like AWS, Microsoft Azure, Google Cloud
- Data Visualization Tools: experience in software such as Streamlit, Superset, Tableau, Business Objects, and Looker
- Data Insights and KPIs: Working experience on generating and visualizing data insights, metrics, and KPIs. Usage of basic ML models in the space of anomaly detection, forecasting, GenAI.
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27.07.2025
A
Apple Principal Security Compliance Engineer Apple Services Engine... United States, Texas, Austin
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Experience leading and managing SOX programs at scale, preferably in Big 4 or large enterprise environments. 10+ years assessing multiple projects, product and infrastructure security risks and recommending mitigating controls....
Description:
In this role, you will ensure we meet our legal, regulatory, and third party compliance obligations while safeguarding the systems that millions of our users rely on every day. You will collaborate with engineering leaders at many levels, developers, quality engineers, compliance and security teams across Apple to institute the controls vital for the program. You will partner with application security, platform security, SRE, central security and compliance groups at Apple to implement controls and processes and conduct gap assessments across ASE.You will be responsible for supporting dozens of key, ongoing compliance projects including preparation of regulatory materials, management of documentation, creation of presentations, and coordination of cross-functional activity. You will need to be a SOX subject matter expert with sound technical experience and the ability to comfortably deliver executive briefings on our internal control environment.
- Experience leading and managing SOX programs at scale, preferably in Big 4 or large enterprise environments
- 10+ years assessing multiple projects, product and infrastructure security risks and recommending mitigating controls
- 10+ years of security compliance framework experience
- Expertise with security standards such as SOX, PCI-DSS, ISO27K, SOC 1/2 or NIST (some combination of these is ideal)
- Understanding of one or more of the following technologies/focus areas are ideal - cloud, open sourced distributed systems, security
- Bachelor's Degree or equivalent experience
- Current CPA. CISA, CISSP, CISM, CIPT or other related certifications
- Experience with standards research and contributing to policy reform
- Experience with light scripting preferred
- Demonstrated track record of dealing with ambiguity and complexity in achieving and sustaining compliance across technologies at scale
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Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field. 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles. 2+ years...
Description:
• Hire, grow, and lead a high-caliber team of data professionals spanning analytics engineering and experimentation• Guide team members in delivering data/business analytics, data storytelling, architecture guidance, and performance optimization• Ensure data integrity, accessibility, and consistency across systems by overseeing data transformation and integration from multiple sources• Design and implement robust monitoring, alerting, and health check programs to ensure sustained data and model performance at scale• Drive experimentation and statistical analysis to uncover actionable insights and inform decision-making across business domainsPartner with cross-functional leaders to align analytics initiatives with strategic objectives• Evangelize data science best practices and help embed a data-informed culture across teams• Lead through influence — balancing technical mentorship with strategic thinking to enable scalable, high-impact outcomes
- Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field
- 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles
- 2+ years of experience leading and mentoring data-focused teams
- Proficiency in SQL and at least one programming language (e.g., Python, R)
- Strong background in experimentation design, causal inference, and statistical analysis
- Experience working with large-scale data pipelines and production-level analytics systems
- Proven ability to drive measurable business impact through data and automation
- Experience with building robust monitoring systems to track data and model health in production
- Expertise in data storytelling and creating stakeholder-ready visualizations and narratives
- Ability to connect insights to business outcomes and influence strategy
- Familiarity with modern data platforms (e.g., Spark, Snowflake, Airflow) and ML ops tooling
- Passion for fostering inclusive team environments and valuing diverse perspectives
- Clear communicator who can translate complex technical concepts into actionable business language
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Apple Pay Platform Operations Analyst opportunities at Apple in United States, Austin. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.