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Americas Channel Support Account Manager jobs at Apple in United States, Austin
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Austin
229 jobs found
25.08.2025
A
Apple US-Manager United States, Texas, Austin
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Description:
Perform other tasks as needed.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Be proficient in written and spoken English (sign language supported).
- Have experience leading others in retail, sales, or a related field.
- You can:
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
- Follow through on commitments and establish mechanisms to encourage others to do the same.
- Instill trust within the team and operate with a high level of integrity.
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
- Communicate with excellence, and tailor your communication style to different audiences.
- Develop others through mentorship, coaching, and effective feedback.
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
- Resolve conflict and settle differences in productive ways.
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10.08.2025
A
Apple Senior Project Manager Contact Center Technology United States, Texas, Austin
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Description:
We’re looking for an outstanding Project Manager that brings technical proficiency alongside the skills more commonly associated with a PM, and who has a consistent record of leading diverse and complex projects from conception through implementation in the Contact Center as a Service landscape. In this role, you will traverse an array of project/program management skills (ex. Business analytics, process mapping and optimization, business and technical requirement creation, evaluating solutions through testing, and leading others through change to a best-in-class Customer Contact system platform. - Conduct a detailed assessment of the current Genesys Engage environment, including, integrations, and dependencies.- Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.- Lead discussions about the design of the target Contact Center Infrastructure architecture, ensuring scalability, reliability, and compliance with standard methodologies.- Document integration points and ensure compatibility with existing systems and third-party applications.- Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.- Lead teams through detailed testing and validation of the new environment to ensure all functionalities are working as expected.- Document all processes, configurations, and changes made during the migration.- Work closely with partners to ensure clear communication and alignment on migration objectives.- Provide regular status updates and progress reports to senior management and other relevant parties.- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.- Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.- Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role.
- Bachelor’s Degree.
- Experience with Genesys Engage platform or related enterprise CCaaS platforms.
- Demonstrable experience in migrating to Contact Center as a Service (CCaaS) providers.
- Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
- Excellent problem-solving and analytical skills.
- Strong communication and social skills.
- Ability to work independently and as part of a team.
- Meticulous with strong organizational skills.
- Experience with Agile methodologies and project management tools.
- Masters, or MBA or equivalent experience
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03.08.2025
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Apple Engineering Project Manager Retail United States, Texas, Austin
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Description:
This is a hands-on position where the Technical Project Manager will be involved in business requirements analysis, functional and technical design discussions, testing, working with key strategic partners, and more. This is not a task-based job; you will be responsible for the delivery and success of your features. You will drive and ship large, cross-functional projects and feature areas. The candidate will handle all aspects of multiple concurrent projects including scope, requirements, timelines, risks and prioritization. You will lead communication — apprising status and issues to team members, management and other project partners.
- 3+ years of hands-on experience in program or project management
- Experience in driving large programs with Scrum or Agile methodologies
- BS in Computer Science or equivalent work experience
- Retail Systems or Retail Store experience is high desirable but not required
- Familiarity using project management software such as Jira (alternative keywords Rally, Trello)
- Ability to operate well in an environment with rapid development cycles and constant changes
- Possess strong facilitation skills (requirements sessions, design meetings, demos, progress and status meetings)
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03.08.2025
A
Apple Apple Payments & Wallet Support Advisor United States, Texas, Austin
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Description:
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
- Passion for customer service and understanding why owning the customer experience is critical
- Ability to read, write, and speak fluently in English
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to connect with customers and respond with empathy while navigating challenging situations
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Aptitude for building problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Knowledge of customer services practices and principles
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Embraces continuous learning
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. local time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Successful completion of all trainings, testings, and certifications required for this role
- Experience supporting customers in person or via phone, email, or chat
- Professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
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02.08.2025
A
Apple Senior Technical Program Manager – Strategic Data Solutions United States, Texas, Austin
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Description:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field
- 5+ years of technical program or product management experience
- Strong experience working with machine learning, analytics, or data science-driven programs
- Proven ability to lead high-impact, cross-functional initiatives with multiple decision points and success metrics
- Skilled at translating ambiguous business needs into well-scoped, data-driven projects
- Excellent organizational, prioritization, and communication skills
- Comfortable operating in fast-paced environments with evolving requirements
- Experience managing multiple ML or analytics decision points within a large-scale or enterprise program
- Familiarity with modern data and ML tooling (e.g., Airflow, Spark, Snowflake, model monitoring tools)
- Strong problem-solving skills with an ability to balance short-term urgency with long-term strategy
- Track record of influencing through metrics, vision, and collaborative leadership
- Clear, confident communicator who can adapt between technical detail and executive-level storytelling
- Passion for building high-performing teams and fostering inclusive, values-driven program culture
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02.08.2025
A
Apple Emergency Relay Vendor Manager AppleCare United States, Texas, Austin
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Description:
The Emergency Relay Vendor Manager will engage in defining the scope and requirements of a rapidly growing program, and will engage with assigned site(s) to own daily, weekly, monthly, and quarterly performance, through effective improvement plans and acting as the primary point of contact for Apple on all operational matters. The VM will be working to define and refine processes for the program, including interaction handling, overflow programs, procedures and escalation handling.Travel may be required.
- A successful candidate comes with the following:
- 5+ years contact center Supplier management experience or client services/account management experience with a contact center service provider
- Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
- Effective analytical and structured problem-solving skills
- Shown operational knowledge, strategic planning skills and dynamic interpersonal skills to navigate at multiple levels of engagement.
- Ability to distill complex challenges into a cogent strategy. Highly organized and able to make decisions based on a broad set of variables, quickly and efficiently
- Experience utilizing influencing skills and working with collaborators successfully. Ability to work well with business owners to understand business needs and goals
- Bachelor's Degree, or equivalent experience
- 8+ years of experience leading technical support and/or customer care contact center operations
- Ability to work autonomously, and to collaborate optimally with a peer group
- Experience with emergency services or PSAP (Public Safety Answering Point) operations is a plus
- Experience with “white glove” services with extremely tight service level targets
- Project Management/Business Process Reengineering Experience
- COPC Registered Coordination Certification preferred
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02.08.2025
A
Apple Software Engineering Manager - Enterprise Business Apps United States, Texas, Austin
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Description:
- 4+ years of experience in software engineering, with leadership experience.
- Proven expertise in architecting and building enterprise applications.
- Strong backend development experience developing Java/J2EE applications with proven track record of developing highly reliable and scalable systems.
- Good understanding of authentication and authorization mechanisms, including OAuth, JWT, and/or other identity and access management protocols.
- Good understanding of object oriented techniques, algorithms, Java design patterns and reusable component design.
- Experience with Oracle database: design database schemas, write and tune SQL queries, debug performance issues and optimization.
- Hands-on experience with API development and security best practices.
- Ability to define technical roadmaps and drive engineering execution in a cross-functional, fast paced environment.
- Proven record of completing projects on-time and to specification.
- Strong analysis, problem solving, and troubleshooting skills.
- Good verbal and written communications skills.
- Strong ability to mentor, grow, and inspire engineering teams while fostering a culture of technical excellence and innovation.
- Familiarity with performance optimization for large scale systems.
- Experience with distributed systems and microservices architecture.
- Excellent prioritization and scheduling skills.
- Ability to deal with ambiguity.
- Exposure to zero-trust security principles and modern identity verification techniques.
- B.S. in Computer Science or related fields, or equivalent experience
Expand
Description:
Perform other tasks as needed.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Be proficient in written and spoken English (sign language supported).
- Have experience leading others in retail, sales, or a related field.
- You can:
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
- Follow through on commitments and establish mechanisms to encourage others to do the same.
- Instill trust within the team and operate with a high level of integrity.
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
- Communicate with excellence, and tailor your communication style to different audiences.
- Develop others through mentorship, coaching, and effective feedback.
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
- Resolve conflict and settle differences in productive ways.
Expand
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Americas Channel Support Account Manager opportunities at Apple in United States, Austin. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.