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Advisor Tools Program Manager Applecare jobs at Apple in United States, Austin
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Austin
228 jobs found
25.08.2025
A
Apple US-Manager United States, Texas, Austin
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Description:
Perform other tasks as needed.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Be proficient in written and spoken English (sign language supported).
- Have experience leading others in retail, sales, or a related field.
- You can:
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
- Follow through on commitments and establish mechanisms to encourage others to do the same.
- Instill trust within the team and operate with a high level of integrity.
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
- Communicate with excellence, and tailor your communication style to different audiences.
- Develop others through mentorship, coaching, and effective feedback.
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
- Resolve conflict and settle differences in productive ways.
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10.08.2025
A
Apple Senior Project Manager Contact Center Technology United States, Texas, Austin
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Description:
We’re looking for an outstanding Project Manager that brings technical proficiency alongside the skills more commonly associated with a PM, and who has a consistent record of leading diverse and complex projects from conception through implementation in the Contact Center as a Service landscape. In this role, you will traverse an array of project/program management skills (ex. Business analytics, process mapping and optimization, business and technical requirement creation, evaluating solutions through testing, and leading others through change to a best-in-class Customer Contact system platform. - Conduct a detailed assessment of the current Genesys Engage environment, including, integrations, and dependencies.- Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.- Lead discussions about the design of the target Contact Center Infrastructure architecture, ensuring scalability, reliability, and compliance with standard methodologies.- Document integration points and ensure compatibility with existing systems and third-party applications.- Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.- Lead teams through detailed testing and validation of the new environment to ensure all functionalities are working as expected.- Document all processes, configurations, and changes made during the migration.- Work closely with partners to ensure clear communication and alignment on migration objectives.- Provide regular status updates and progress reports to senior management and other relevant parties.- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.- Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.- Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role.
- Bachelor’s Degree.
- Experience with Genesys Engage platform or related enterprise CCaaS platforms.
- Demonstrable experience in migrating to Contact Center as a Service (CCaaS) providers.
- Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
- Excellent problem-solving and analytical skills.
- Strong communication and social skills.
- Ability to work independently and as part of a team.
- Meticulous with strong organizational skills.
- Experience with Agile methodologies and project management tools.
- Masters, or MBA or equivalent experience
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03.08.2025
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Apple Data Scientist AppleCare Business Insights United States, Texas, Austin
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Description:
- Bachelor degree in Data Analytics, Business Analytics, Mathematics, Computer Engineering/Science or related field.
- Minimum 5-8 years of applicable experience as a data scientist or business analytics/intelligence professional
- Experience of dataset generation and visualization using SQL and visualization platforms such as Tableau/ Power BI.
- Proficiency in Python and data manipulation libraries.
- Strong understanding of statistical modeling, machine learning algorithms, and evaluation metrics.
- Strong communication skills and ability to distill information from large data sets and results into simple concepts and actionable insights for a variety of audiences.
- Masters degree in Data Analytics, Business Analytics, Mathematics, Computer Engineering/Science or related field.
- A strong passion for analytics with the ability to work closely with business teams, understand business requirements, and handle sophisticated projects related to data-driven initiatives.
- Strong visualization skills using Tableau with a keen eye for design.
- Can easily cut through ambiguity and can rapidly understand complex business processes and details.
- Prioritizes workload, managing multiple and often competing tasks, and meets deadlines for a
- variety of deliverables.
- Excellent verbal and written communicator with the ability to tailor the message to the audience.
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03.08.2025
A
Apple FEA Simulation Engineer- Tools Automation Engineer United States, Texas, Austin
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Description:
As a core member of the team, you will be responsible for the development, deployment and maintenance of automated workflows for model creation, meshing, simulation execution, results processing, and report generation using Python and FEA software APIs.Use FEA solvers (ANSYS, ANSA, Abaqus or similar software) to create seamless automated simulation workflows.Develop and implement automated validation procedures to ensure the accuracy and reliability of simulation results.Optimize simulation workflows for performance and scalability, enabling efficient execution of large-scale simulations.Document and maintain simulation workflows, scripts, and APIs.Develop and validate Finite Element Analysis (FEA) models for simulating a wide range of physical phenomena, including but not limited to: structural mechanics, thermal analysis, fluid dynamics, and electromagnetic simulations.Compare simulation results with physical test data to validate models and improve simulation accuracy.Explore the use of machine learning techniques to develop predictive models based on simulation data and test data.Stay up-to-date with the latest advancements in simulation techniques, material modeling, scripting languages, FEA software APIs, and relevant machine learning algorithms.Present simulation results, workflow improvements, and recommendations to engineering teams and management.
- Master's degree in Mechanical Engineering or a related field along with 3+ years of relevant industry experience.
- Expertise in Finite Element Analysis and computational mechanics.
- At least 3 years of experience with at least one FEA software package: ANSYS, ANSA, Abaqus and or related software.
- Fluency in Python.
- Proficiency with Linux.
- Strong understanding of engineering principles, including mechanics, heat transfer and fluid dynamics.
- Knowledge of, or willingness to learn and work in, the electromagnetics domain.
- Significant experience with FEA software APIs for model creation, customization, and workflow automation.
- Proficiency in Python for automation and data analysis.
- Experience with web frameworks and services.
- Experience with version control systems (e.g., Git) for managing simulation scripts and models.
- Excellent analytical and problem-solving skills, with a focus on process optimization.
- Experience with machine learning concepts and libraries.
- Strong communication and presentation skills.
- Self-motivated to identify areas for improvement and drive innovation
- Ability to work independently and as a part of a cross-functional team.
- Desire to work in a fast-paced environment with passion for creating cutting edge products.
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03.08.2025
A
Apple Engineering Project Manager Retail United States, Texas, Austin
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Description:
This is a hands-on position where the Technical Project Manager will be involved in business requirements analysis, functional and technical design discussions, testing, working with key strategic partners, and more. This is not a task-based job; you will be responsible for the delivery and success of your features. You will drive and ship large, cross-functional projects and feature areas. The candidate will handle all aspects of multiple concurrent projects including scope, requirements, timelines, risks and prioritization. You will lead communication — apprising status and issues to team members, management and other project partners.
- 3+ years of hands-on experience in program or project management
- Experience in driving large programs with Scrum or Agile methodologies
- BS in Computer Science or equivalent work experience
- Retail Systems or Retail Store experience is high desirable but not required
- Familiarity using project management software such as Jira (alternative keywords Rally, Trello)
- Ability to operate well in an environment with rapid development cycles and constant changes
- Possess strong facilitation skills (requirements sessions, design meetings, demos, progress and status meetings)
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03.08.2025
A
Apple Apple Payments & Wallet Support Advisor United States, Texas, Austin
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Description:
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
- Passion for customer service and understanding why owning the customer experience is critical
- Ability to read, write, and speak fluently in English
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to connect with customers and respond with empathy while navigating challenging situations
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Aptitude for building problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Knowledge of customer services practices and principles
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Embraces continuous learning
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. local time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Successful completion of all trainings, testings, and certifications required for this role
- Experience supporting customers in person or via phone, email, or chat
- Professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
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02.08.2025
A
Apple Senior Technical Program Manager – Strategic Data Solutions United States, Texas, Austin
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Description:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field
- 5+ years of technical program or product management experience
- Strong experience working with machine learning, analytics, or data science-driven programs
- Proven ability to lead high-impact, cross-functional initiatives with multiple decision points and success metrics
- Skilled at translating ambiguous business needs into well-scoped, data-driven projects
- Excellent organizational, prioritization, and communication skills
- Comfortable operating in fast-paced environments with evolving requirements
- Experience managing multiple ML or analytics decision points within a large-scale or enterprise program
- Familiarity with modern data and ML tooling (e.g., Airflow, Spark, Snowflake, model monitoring tools)
- Strong problem-solving skills with an ability to balance short-term urgency with long-term strategy
- Track record of influencing through metrics, vision, and collaborative leadership
- Clear, confident communicator who can adapt between technical detail and executive-level storytelling
- Passion for building high-performing teams and fostering inclusive, values-driven program culture
Expand
Description:
Perform other tasks as needed.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Be proficient in written and spoken English (sign language supported).
- Have experience leading others in retail, sales, or a related field.
- You can:
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
- Follow through on commitments and establish mechanisms to encourage others to do the same.
- Instill trust within the team and operate with a high level of integrity.
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
- Communicate with excellence, and tailor your communication style to different audiences.
- Develop others through mentorship, coaching, and effective feedback.
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
- Resolve conflict and settle differences in productive ways.
Expand
These jobs might be a good fit
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