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Sales Support Specialist Retail Customer Care - Arabic jobs at Apple in Ireland, Cork

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Ireland
Cork
28 jobs found
20.07.2025
A

Apple Sales Support Specialist Retail Customer Care - Arabic Ireland, Cork

Limitless High-tech career opportunities - Expoint
Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic. Minimum 3 years of proven track record of success and high...
Description:
An overview of your day-to-day responsibilities. Understand how to use multiple sources of information to stay current on product, policies and technology changes.
  • Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic.
  • Minimum 3 years of proven track record of success and high performance in technology and business solutions sales or equivalent.
  • Experience working in contact centre environments, and/or in a customer facing sales.
  • Strong presentation skills to confidently present solutions to customers.
  • Strong technical skills, particularly on Apple products, mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges, and industries
  • Ability to maintain composure and deliver exceptional customer experiences in any environment, energised by personal interaction.
  • Flexibility to rotate through different sales specialities and support other RCC departments as needed.
  • As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required.
  • Comfortable working with leadership to provide programmatic and tool improvement ideas.
  • Bachelor’s degree preferred, or equivalent experience.
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08.06.2025
A

Apple Global Contact Delivery Support Analyst Ireland, Cork

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Proficiency in data analysis tools such as SQL, Python, R, or similar programming languages. Experience with data visualisation tools like Tableau, GBI, or similar. Ability to work independently and successfully...
Description:
A CDS is passionate about finding issues and driving them to resolution. You will find issues by digging into dashboards of data, reporting tools and escalations raised by AC contact centers and our partners. Additionally, you will monitor real time and historical data to understand issues that are impacting Contact Center service levels, contact delivery and Advisor availability. The faster you can recognise and resolve the more rapidly we can improve the customer experience.- Collect and analyse data from various sources to identify trends, patterns, and insights. - Develop and maintain dashboards, reports, and visualisations to communicate findings effectively. - Collaborate with stakeholders to define data requirements and ensure data quality. - Perform statistical analysis to support decision-making processes. - Identify opportunities for process improvements and contribute to data-driven strategies. - Present findings and recommendations to management and other stakeholders.- Influence partners to drive resolution and continuous improvement.
  • Proficiency in data analysis tools such as SQL, Python, R, or similar programming languages.
  • Experience with data visualisation tools like Tableau, GBI, or similar
  • Ability to work independently and successfully navigate ambiguity
  • Detailed understanding of Contact Center metrics and how these metrics impact performance
  • Ability to analyse and interpret real time and historical data to identify and execute strategies for issue resolution
  • Demonstrated ability to build your own ideas and work to develop effective strategies to get results
  • Leadership skills that demonstrate your ability to lead peers, peer groups and various management levels
  • Attention to detail and ability to manage multiple projects simultaneously.
  • Excellent communication skills, with the ability to present complex information clearly.
  • Understanding of Genesys Routing Systems
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08.06.2025
A

Apple Apple Developer Support Advisor - German Ireland, Cork

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Fluency in English and German. Have a positive attitude and be customer focused. Ability to perform multi-tasking activities. Outstanding troubleshooting & problem solving skills. Be a clear, confident and enthusiastic...
Description:
In this role, you will be providing administrative support for Developers via phone and email. As our Developers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. You will help them enrolling into our Developer Programs, assisting if they need help in handling their Developer team (inviting other Developers to their team, updating account information and renewals). You will also help them find the appropriate Developer resources, like technical guides and information regarding the app management and the app review process.Ensure email responses are timely, accurate, complete, and well writtenWork to identify issues requiring partner concern and engage supervisors as appropriateIdentify source of repeat issues through root cause analysis inputSuggest content additions or edits to knowledge base tools for consistent support experienceRegularly review all Developer Services related web content ensuring information is current, raising any discrepancies found.
  • Fluency in English and German
  • Have a positive attitude and be customer focused
  • Ability to perform multi-tasking activities
  • Outstanding troubleshooting & problem solving skills
  • Be a clear, confident and enthusiastic communicator
  • Have impeccable organisational and administrative skills
  • Experience of working in a high paced, goal focused environment
  • Knowledge of Apple products
  • Be a standout colleague
  • Detail orientated
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Be a techno-functional lead and rightly align technical resources to tasks. Experience in both leading a program and being a part of a wider program involving multiple groups. Strong communication...
Description:
  • Be a techno-functional lead and rightly align technical resources to tasks.
  • Experience in both leading a program and being a part of a wider program involving multiple groups.
  • Strong communication skills and be able to articulate complex business and technical situations to a variety of audiences.
  • Experience in all aspects of Software Development Life Cycle using different software development methodologies.
  • Background in payments is highly desired.
  • Experience managing high transaction volume projects is a plus.
  • Prior experience in reconciliation products is a plus.
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