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Retail Customer Care Readiness Program Manager jobs at Apple in Ireland, Cork
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Company (1)
Job type
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Job title (1)
Ireland
Cork
42 jobs found
03.08.2025
A
Apple AppleCare BPR Project Manager - Month Ireland, Cork
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Experience in planning, managing, and successfully delivering large cross-functional systems projects. Experience with global projects incorporating regional and country-specific details. A background and knowledge of service supply chain networks, including...
Description:
As a BPR Project Manager you plan, mobilise, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organisations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. We are looking for someone to bring experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.You will:- Act as a liaison between business and technology groups to ensure business project requirements are adequately met with cutting-edge and scalable technology solutions- Achieve key performance indicators, improve efficiency while reducing operational costs- Own creation of to-be processes; drive all steps of the technological design process from problem identification through solution vetting and selection- Identify and engage all resources needed to mobilise projects; establish project roadmaps and schedules, keeping activities on track to major achievements.- Determine key decision recommendations and broker agreements with internal and external partners
- Experience in planning, managing, and successfully delivering large cross-functional systems projects
- Experience with global projects incorporating regional and country-specific details
- A background and knowledge of service supply chain networks, including reverse logistics and repair operations.
- Be a self-motivated individual with exceptional time management skills and ability to work with autonomously
- Proficiency in establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives.
- Excellent forward thinking capabilities. Must be able to see beyond the current state, identify risks/opportunities and drive project teams toward the desired program outcome
- BA/BS degree in Business or Supply Chain or a minimum of 5 years of related experience
- Six Sigma / Project Mgt certification a plus
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28.07.2025
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Apple Customer Relations Admin - Arabic Ireland, Cork
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Be a techno-functional lead and rightly align technical resources to tasks. Experience in both leading a program and being a part of a wider program involving multiple groups. Strong communication...
Description:
- Be a techno-functional lead and rightly align technical resources to tasks.
- Experience in both leading a program and being a part of a wider program involving multiple groups.
- Strong communication skills and be able to articulate complex business and technical situations to a variety of audiences.
- Experience in all aspects of Software Development Life Cycle using different software development methodologies.
- Background in payments is highly desired.
- Experience managing high transaction volume projects is a plus.
- Prior experience in reconciliation products is a plus.
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26.07.2025
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Apple Engineering Project Manager - Payments Reconciliation Cork Ireland, Cork
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Be a techno-functional lead and rightly align technical resources to tasks. Experience in both leading a program and being a part of a wider program involving multiple groups. Strong communication...
Description:
- Be a techno-functional lead and rightly align technical resources to tasks.
- Experience in both leading a program and being a part of a wider program involving multiple groups.
- Strong communication skills and be able to articulate complex business and technical situations to a variety of audiences.
- Experience in all aspects of Software Development Life Cycle using different software development methodologies.
- Background in payments is highly desired.
- Experience managing high transaction volume projects is a plus.
- Prior experience in reconciliation products is a plus.
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20.07.2025
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Apple Sales Support Specialist Retail Customer Care - Arabic Ireland, Cork
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Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic. Minimum 3 years of proven track record of success and high...
Description:
An overview of your day-to-day responsibilities. Understand how to use multiple sources of information to stay current on product, policies and technology changes.
- Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic.
- Minimum 3 years of proven track record of success and high performance in technology and business solutions sales or equivalent.
- Experience working in contact centre environments, and/or in a customer facing sales.
- Strong presentation skills to confidently present solutions to customers.
- Strong technical skills, particularly on Apple products, mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges, and industries
- Ability to maintain composure and deliver exceptional customer experiences in any environment, energised by personal interaction.
- Flexibility to rotate through different sales specialities and support other RCC departments as needed.
- As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required.
- Comfortable working with leadership to provide programmatic and tool improvement ideas.
- Bachelor’s degree preferred, or equivalent experience.
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13.07.2025
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Apple SAP Sales Distribution Manager Ireland, Cork
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Significant experience in managing people, with a focus on leadership and team development. Proven ability to guide, mentor, and support both new and experienced project managers in achieving project goals...
Description:
- Significant experience in managing people, with a focus on leadership and team development.
- Proven ability to guide, mentor, and support both new and experienced project managers in achieving project goals and organisational objectives.
- Strong leadership and stakeholder management skills, including excellent written and verbal communication skills.
- Experience leading global, cross-functional teams consisting of both employees and contractors
- Track record in managing SAP implementations in complex environments.
- Demonstrable experience delivering SAP Projects either as Manager, Project Manager or Consultant.
- Experience in forecasting & budgeting multi-million dollar projects.
- Good knowledge of SAP SD configuration, including organisation structure, master data, pricing, outputs, sales, logistics execution & billing.
- Knowledge and/or experience of implementing SAP S/4HANA, SAP BTP and related technologies.
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07.07.2025
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Apple SAP Logistics Project Manager Ireland, Cork
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A strong interest in how technology supports business. Amazing communication skills and the ability to work well with others. Comfortable learning fast and learning as you go. A collaborative approach...
Description:
Whether you're just starting out with little or no work experience, or you already have some experience in SAP or a related business or technology field, we encourage you to apply. We're looking for people who are motivated, collaborative and ready to learn. You will…
- A strong interest in how technology supports business
- Amazing communication skills and the ability to work well with others
- Comfortable learning fast and learning as you go
- A collaborative approach and a willingness to dive into new challenges
- A degree in any field - Business, Arts, Science, Engineering or Technology - or equivalent experience
- Exposure to tools like SAP or similar systems (through coursework, internships or projects)
- A curiosity about project management and working across different teams
- Certifications like SAP or Agile are a bonus but not crucial
- Experience using AI tools, particularly experimenting with prompt engineering is a plus
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07.07.2025
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Apple German Aftersales Support Representative Retail Customer Car... Ireland, Cork
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Fluency in German and English. Passion for outstanding customer service. 2 years of call centre / customer support experience. Availability to work weekends. Confident and enthusiastic communicator. Strong customer focus...
Description:
- Fluency in German and English
- Passion for outstanding customer service
- 2 years of call centre / customer support experience
- Availability to work weekends
- Confident and enthusiastic communicator
- Strong customer focus and decision making skills
- Excellent written & verbal communication skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- Strong analytical, organisational and administrative skills
- High level of computer literacy
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These jobs might be a good fit
Experience in planning, managing, and successfully delivering large cross-functional systems projects. Experience with global projects incorporating regional and country-specific details. A background and knowledge of service supply chain networks, including...
Description:
As a BPR Project Manager you plan, mobilise, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organisations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. We are looking for someone to bring experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.You will:- Act as a liaison between business and technology groups to ensure business project requirements are adequately met with cutting-edge and scalable technology solutions- Achieve key performance indicators, improve efficiency while reducing operational costs- Own creation of to-be processes; drive all steps of the technological design process from problem identification through solution vetting and selection- Identify and engage all resources needed to mobilise projects; establish project roadmaps and schedules, keeping activities on track to major achievements.- Determine key decision recommendations and broker agreements with internal and external partners
- Experience in planning, managing, and successfully delivering large cross-functional systems projects
- Experience with global projects incorporating regional and country-specific details
- A background and knowledge of service supply chain networks, including reverse logistics and repair operations.
- Be a self-motivated individual with exceptional time management skills and ability to work with autonomously
- Proficiency in establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives.
- Excellent forward thinking capabilities. Must be able to see beyond the current state, identify risks/opportunities and drive project teams toward the desired program outcome
- BA/BS degree in Business or Supply Chain or a minimum of 5 years of related experience
- Six Sigma / Project Mgt certification a plus
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Retail Customer Care Readiness Program Manager opportunities at Apple in Ireland, Cork. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.