Apple Support Technical Advisor - 苹果技术服务顾问 jobs at Apple in China, Chengdu City

追求结果：具备自我管理能力，并能够在不断变化的快节奏环境中独立工作并完成业务目标。能够高效地管理时间，包括能够同时处理多个任务、保持条理清楚和分清工作主次，娴熟地及时解决业务问题。. 有效沟通： 沟通清晰富有同理心，具备与客户共情的能力，能够根据不同的对象有效地调整沟通方式和风格。. 以客户为中心：具有为客户提供支持的经验，支持方式包括电话、电子邮件、聊天服务和/或面对面交流 。具备技术故障诊断用户知识或经过验证的技术能力，能够在与客户交谈时利用多个工具调查和获取技术信息。热衷于客户服务，对客户体验有担当，能够提供全面的问题解决方案。. 符合基本业务预期：能够按期参加必要培训，可能包含周末。能够在上午 9:00 至晚上 9:30（包括周末和节假日）之间灵活工作，并可以根据业务需求灵活地延长或缩短工作时间，能够一边与客户交谈一边打字，并且打字速度不低于每分钟 40 个字符。. 成功完成初期培训，职前评估和背景调查。. 具备一定基础的英文听说读写能力。. 拥有包容多元的思维，能够勇于发表自己的独特观点，也积极聆听和接受他人不同的想法。. 在处理问题并提供解决方案以改善客户体验时，发挥积极作用并激励他人保持好奇心；打破常规，利用各项资源解决问题；具有创新精神，不断尝试解决问题的新方法；拥护变革，与 Apple 在不断变化的内外部环境中灵活学习，共同成长。. 不仅重视自己的业务目标与职业发展，还热衷于分享自己的成功/失败经验，影响整个团队。. 积极主动建立与周围同事、管理层和其他部门的关系，通过协作取得成功。. 关注自我发展，主动寻求技能添加的机会，与经理积极沟通就自己的职业志向达成共识并付诸行动，积极参与轮岗/职业体验来获得职业发展机会。....

BS/MS degree in Mechanical or Electrical Engineering. Hands-on experience in Design / Manufacturing Process Development with proficiency in the following areas :. GD&T (geometric dimensioning and tolerancing),. Statistical process control,...

Bachelor’s or Master’s degree or equivalent experience in Mechanical, Electrical, Electronics, Computer, Industrial or Manufacturing Engineering. 5 years+ relevant working experience with deep understanding of final assembly, test, pack and...

Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members. Flexibility to regularly rotate through different technical specialties and skill sets....

Bachelor's Degree or equivalent experience majoring in EE or ME, with testing background is preferable. Validated experience supporting new product launches to mass production from a mechanical, system engineering, or...

BS degree in Mechanical / Electrical-Mechanical / Industrial Engineering. Minimum 3 years working experience in high volume commercial electronics industry, and in relevant job function, e.g. quality engineer, process engineer,...

고객이 Apple 제품으로 어떻게 삶을 풍요롭게 만들 수 있는지 이해하도록 돕는 열정. 일대일 또는 일대다수와 매력적이고 자신감 있게 대화할 수 있는 능력. 세일즈 현장이나 고객 응대 경험 및 디자인, 영상,...