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Support Associate Ii jobs at Amazon

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2,078 jobs found
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Amazon Security Engineer II Threat Hunting Incident Response Team S... United States, Virginia

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Amazon Support Associate II Ops Tech Solutions OTS United States, Utah, Salt Lake City

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Description:
DESCRIPTIONAbout OpsTech ITAbout The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a...
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Amazon Wireless Network Development Engineer Operations & Support E... United States, Washington, Bellevue

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Description:
DESCRIPTIONAs a NDE, you will be expected to: Write code for our most demanding, cross functional networking projects. Functionally decompose complex problems into simple, straight forward solutions. Fully and completely...
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Amazon Software Development Engineer II Time & Pay Innovation United States, Washington, Bellevue

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Description:
DESCRIPTION Exhibits excellent judgment Has relentlessly high standards (is never satisfied with the status quo) Expects and requires innovation of their team Strong results orientation Thinks bigKey job responsibilities Use...
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Amazon Security Engineer II Stores Application United States, New York, New York

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Description:
DESCRIPTIONharmony. We have dedicated resources that consistently innovate in reducing on Key job responsibilities* Creating, updating, and maintaining threat models for a wide variety of software projects* Manual and Automated...
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Amazon Software Engineer II Analytics Amazon Dedicated Cloud ADC United States, Colorado, Denver

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Description:
DESCRIPTION Think Big. The ideal candidate will work on projects building and deploying solutions across ADC partitions and regions. You will strive build a culture to improve and streamline processes...
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Amazon Executive Support Eng II RED United States, Washington, Seattle

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Description:
Troubleshoot difficult IT problems without SOPs. Collaborate with internal teams or vendors to execute projects and resolve customer issues. Lead continuous improvement efforts. Audit the quality of work performed and...
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The qualified Support Associate II in the Tech Industry at Amazon is an incredibly necessary and rewarding position. Their primary task is to assist customers with technical inquiries, troubleshooting product problems, resolving customer service issues, and providing advice to customers on technical products. They take pride in delivering quality customer experiences in order to foster customer relationships. The Support Associate II must be well-versed in the tech industry to be successful in this position. They should have excellent communication skills, both written and verbal, as this role requires frequent contact with customers both internally and externally. They connect with customers to develop empathy and understanding and maintain professional rapport even in challenging conversations. They should have a thorough understanding of digital tools and modern technology as they work with customers over the phone, through chat systems, and via email. To effectively support customers, the Support Associate II should be well-organized to manage customer accounts, prioritize tasks, and maintain notes for improvement. On top of customer support, the Support Associate II should be able to produce timely and accurate analysis in order to create comprehensive reports for customers so they can better understand the issue and find a solution. They also provide feedback and insight to teams in order to ensure customer satisfaction and tech provider excellence. This is a valuable role in the Tech Industry and Amazon requires a candidate for this position to bring demonstrated customer service skills, organizational strengths, information technology experience, and of a high degree of professionalism. If you possess these qualities and would like to join a global leader, apply today on Expoint and join the Amazon Tech team!