Support Associate Ii jobs at Amazon

The qualified Support Associate II in the Tech Industry at Amazon is an incredibly necessary and rewarding position. Their primary task is to assist customers with technical inquiries, troubleshooting product problems, resolving customer service issues, and providing advice to customers on technical products. They take pride in delivering quality customer experiences in order to foster customer relationships. The Support Associate II must be well-versed in the tech industry to be successful in this position. They should have excellent communication skills, both written and verbal, as this role requires frequent contact with customers both internally and externally. They connect with customers to develop empathy and understanding and maintain professional rapport even in challenging conversations. They should have a thorough understanding of digital tools and modern technology as they work with customers over the phone, through chat systems, and via email. To effectively support customers, the Support Associate II should be well-organized to manage customer accounts, prioritize tasks, and maintain notes for improvement. On top of customer support, the Support Associate II should be able to produce timely and accurate analysis in order to create comprehensive reports for customers so they can better understand the issue and find a solution. They also provide feedback and insight to teams in order to ensure customer satisfaction and tech provider excellence. This is a valuable role in the Tech Industry and Amazon requires a candidate for this position to bring demonstrated customer service skills, organizational strengths, information technology experience, and of a high degree of professionalism. If you possess these qualities and would like to join a global leader, apply today on Expoint and join the Amazon Tech team!