Customer Success Specialist Solutions Architect jobs at Amazon

You will maintain an in-depth knowledge of AWS's Generative AI services and relevant cross-functional areas to build strong relationships with field teams, and customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn & be curious to articulate AWS’ Gen AI strategy and the services we offer to accelerate adoption. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which features to apply for their use-cases. You can describe the “why” and “what” of generative AI use case and technical solutions at a 200-level, with the detailed “how” being provided by solution architects.
Key job responsibilities
Strategic customer engagement:
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Computer Science, Engineering, Math, or a related field or 5 years of product management or go-to-market, or sales experience.
- 5+ years of GenerativeAI / AI / ML.
- 10+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 15% as needed

- Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI.
- MBA or advanced degree in AI/ML.
- Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Key job responsibilities
• Office hours duty in data center operations
• Capacity landing and decommissioning according to process guideline
• Run rack to rack cabling include fiber and copper cables upon Amazon standards.
• Rack cabling coordination and quality control
• Innovate and contribute from day to day operation experiences to improve operation efficiency
• Maintain proper media operations according to process guideline
• Site management and maintain tidiness in operation areas
• Assist Hardware Break-fix and troubleshooting according to process guideline
A day in the life
You will experience a typical day of DCO in Amazon with
• Take ownership of technical issues, utilizing cross-team collaboration when needed to drive resolution
• strive for operations excellence and innovate improvement ideas
• Use ticket system to prioritize and track the installation, diagnosis, and hardware or network issues
• Maintain service level agreements through the rapid response to emergency issuesReasons you will love working in an Amazon Data Center:
• Diverse and inclusive culture
• Professional development opportunity through hands-on training and learning on wide variety of systems, career advancement within AWS Data Center
• Ability to have high degree of ownership to innovate and scale ideas across Amazon Data Centers world-wide
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- 1+ years of computer hardware experience, including troubleshooting and repairing experience
- Bachelor's degree in IT, computer science or equivalent
- Knowledge of network cabling, optic types, and test equipment

- 1+ years of data center experience
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
- Experience summarizing and communicating important data

Key job responsibilities
• Diving deep into customer segment needs and goals to develop targeted enablement strategies
• Collaborating with field sales teams to understand and address customer challenges
• Leading consultative teams that drive cloud adoption and innovation across global customers
• Through close partnership with Strategy and Operations teams, designing both customized and standardized solutions that accelerate our customers' cultural and technological transformation.
• Taking ownership of all programmatic activities for customer engagements including planning, reporting and risk mitigation
• Crafting monthly and quarterly business reviews to AWS leadership to surface key business insightsA day in the life
In this role, you'll be instrumental in helping organizations navigate their cloud journey by developing and implementing comprehensive training and enablement solutions that drive meaningful business outcomes.About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 10+ years of building and leading large teams and working in matrixed operating structures experience
- Bachelor's degree or equivalent
- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent

- 5+ years of managing and developing high performance teams experience

This function will Accelerate the Applied AI Solutions GTM strategy and growth (as defined by our Operating Plan) through strategic initiatives that transform our organizational capability and operational excellence. This position requires a strong understanding of the internal AWS and external Partner business dynamics, AWS field enablement and planning processes, the ability to make important data-driven decisions, and bias for action to implement strategies that enhance performance with speed.Key job responsibilities
Contribute to AAIS portfolio strategy development, architecting comprehensive strategies and analytics frameworks to drive data-driven decision making across regions.Design and implement field and partner enablement programs, including training, and engagement models to transform sales effectiveness through innovative technology solutions.Partner cross functionally to develop and maintain measurement frameworks to evaluate initiative and program effectiveness.Develop geo-specific GTM plans and "Get to Green" plans, implementing scalable mechanisms that drive organizational effectiveness across multiple regions.Build strategic relationships with field and partner leadership, serving as a primary liaison between AAIS GTM leaders and regional stakeholders.Foster organizational alignment through effective communication of strategy and goals across all levels, driving proven results.Roll up sleeves and build sophisticated data models and data analysis as needed.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience with sales enablement platforms

- Experience interpreting data and making business recommendations
- MBAPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Key job responsibilities
- Maintain configuration control and monitor health of automated equipment
- Troubleshoot and diagnose failures of automated equipment
- Gather data and communicate during equipment downtime
- Perform preventative maintenance activities on equipment
- Drive machine operation process improvements, maintain floor stock inventory
- Follow work instructions and safety procedures
- You will independently execute and prioritize work to meet company deliverables
- Execute test procedures for component and system level testing maintenance
- Champion safety requirements in all designated zones and work locations
- Ensure lab equipment is maintained and calibrated
- Receive shipments and coordinate deliveries with recipients (Using pallet jacks, kit carts, etc)
- Your work may include contributing to improving SOPs and safety proceduresAdditional Requirements:
- Willing to work overtime and weekends as needed. Estimated shift times are Sun-Wed, 4X10 5pm -3:30am
- Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position
- Able to lift-up to 25lbs. unassistedCandidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Export Control Requirement:

- High school or equivalent diploma
- 3+ years experience in mechanical or electrical hardware assembly, test, and/or installation
- 1+ years operating and/or maintaining high volume manufacturing equipment
- 1+ years using hand tools and/or precision measuring instruments (i.e., Calipers, multi-meters, torque wrenches, feeler gages, gage blocks)
- Experience of ownership of the performance and health of automated processes
- Experience reading, interpreting and working from engineering documentation and/or drawings
- Ability to gather and analyze data to support root cause diagnosis

- 5+ years experience in mechanical or electrical hardware assembly, test, and/or installation
- 3+ years operating and/or maintaining high volume manufacturing equipment
- 3+ years using hand tools and/or precision measuring instruments (i.e., Calipers, multi-meters, torque wrenches, feeler gages, gage blocks)
- Experience in the aerospace industry, automotive industry, medical device industry, aviation, military or other high-reliability operating environment
- Experience in a fast-paced production environment
- Experience working with FOD, ESD sensitive hardware and clean room requirements
- Experience working with Electro-Mechanical Assembly

In this role, you will join a team of Solutions Architects that help assure certification question accuracy for existing and new certification exams. As an AWS subject matter expert, you will advise question writers with technical expertise and acumen for exam development and provide leadership for certification exam evolution and new exam development. You will leverage your development expertise to architect and develop the next generation of certification development and delivery tools and help automate manual processes. Where applicable, you will leverage and apply AWS GenAI services to assist in maintaining certification exam integrity, detect fraud, and provide predictive analytics and improve operational efficiencyKey job responsibilities
- Participate in managing, monitoring, and developing technical certification exam questions
- Design and manage development of internal applications to support exam development, maintenance, analytics, and fraud detection
- Recommend ways to incorporate Generative AI into internal application and processes
- Maintain the technical bar for a cadre of expert technical question writers**There may be occasional travel involved for this role**AWS Global Services
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 7+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 5+ years of IT development or implementation/consulting in the software or Internet industries experience
- Experience with AI/ML technologies

- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience with one of the following programming languages: Python, Ruby, Node.js, C#, or C++
- Experience with Amazon Bedrock or SageMaker

The success of Kuiper depends on the quality, reliability, cost, manufacturability, throughput, and security of the products that you deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.Key job responsibilities
- Driving and developing departmental continuous improvement initiatives and support implementation.
- Assemble mechanical and electrical satellite components, sub-assemblies, and integration assemblies, fabricating and/or processing materials into complex manufactured products, and operating testing equipment and tooling, all in a Cleanroom and ESD control environment.
- Lead process work and review output for quality and adherence to standards and procedures
Additional Requirements:
- Willing to work all shifts, overtime and weekends as needed. Estimated shift times 1st shift: Sun-Wed 6AM-4:30PM Shift will vary, depending on program needs
- Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position
- Able to lift-up to 25lbs. unassistedExport Control Requirement:
A day in the life

- High school or equivalent diploma
- 4+ years relevant high traceability manufacturing experience (Aerospace / Medical, etc.)
- 4+ years of hands-on work experience Electro-Mechanical Assembly, Final Integration and/ or Harness Integration experience
- 4+ years experience in a fast-paced production environment with Flight Hardware
- 4+ years of hand on experience with precision torque, measurement and inspection devices (i.e., automated and manual torque wrenches, calipers, micrometers, profilometers, optical inspection devices, multi-meters, torque wrenches)

- 1+ years prior leadership experience, to include leading teams, projects or people
- Experience bringing teams and processes from development to production
- Aircraft & Powerplant (A&P) certification/license
- Able to read, interpret and work from engineering documentation and/ or drawings
- Experience working with FOD, ESD sensitive hardware and clean room requirements
- Ability to work effectively in a team environment Ability to rapidly change roles/responsibilities while working in a high-paced, challenging work environment
- Previous military service a plus