Associate Quality Services jobs at Amazon

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center.Key job responsibilities
• Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems.
• Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved.
• Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders.
• Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers.
• Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders.
• Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder’s management.
• Support Controls projects related commissioning activities in the data centers.
• Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team.
• Develop and modify controls logic programming and graphical user interfaces.
• Manage multiple stakeholder deliverables, requirements and navigate challenging situations.
• Financially manage BMS and EPMS service contracts.
• Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.
About the team
*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree.
• 5+ years with industrial controls in critical environment (data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.).
• 4+ years of general project or vendor management experience (request for proposals, bidding, change orders, quality control, and RFI and submittal tracking) associated with construction and project execution.

• MS in Engineering (Mechanical, Electrical, Chemical, Controls/Automation)
• Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks.
• Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS).
• Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures.
• Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations.
• Experience designing data centers or critical MEP infrastructure
• Registered as a Professional Engineer (PE), or certified Project Management Professional (PMP).
• Prior AWS/Amazon experience
• 4+ Yr. Military Service

AWS インフラストラクチャサービス (AIS)AWS インフラストラクチャサービスは、AWS のグローバル インフラストラクチャ全体の設計、計画、提供、運用を担当しています。つまり、クラウドを安定的に稼働させ続けるのが私たちの役割です。AWS のデータセンター、サーバー、ストレージ、ネットワーク、電力、冷却装置など、すべてのインフラを包括的にサポートし、お客様が必要とするイノベーションへの継続的なアクセスを確保しています。私たちは、サプライチェーンに影響を及ぼす数千もの変数を含む複雑な課題に日々取り組んでおり、この挑戦に共に立ち向かう優秀な人材を求めています。AWS Infrastructure Services (AIS)
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.アマゾン ウェブ サービス (AWS) は急速な成長を続けており、拡大するインフラストラクチャ運用チームの一員として、データセンター エンジニアを募集しています。Key job responsibilities
In this role as a Data Center Engineer, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
● Working as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
● Your role and responsibilities include, but are not limited to, installing server racks, removing server racks, fixing various IT hardware and network components, and also responding to emergent situations that affect operations.
● Meet customer service level agreements by resolving problems, and be the first line touch point for hardware troubleshooting and technical issues.
● Perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
● Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
● Have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
● Contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
● More experienced engineers may assist in training less experienced members of the team.* オペレーションチームの一員として、データセンターインフラの保守・維持を主な責務とします。
* 業務内容には、サーバーラックの設置・撤去、各種ITハードウェアやネットワーク機器の修理、運用に影響を及ぼす緊急事態への対応などが含まれます。
* 顧客とのサービスレベル契約を遵守し、ハードウェアのトラブルシューティングや技術的課題に関する第一次対応窓口を担当します。
* オンコール対応を行い、データセンター運用に携わるとともに、定期メンテナンスや変更管理作業を通じてインフラの監視を実施します。
* メトリクス分析および日次・週次目標の進捗確認のためのチームミーティングに参加します。
* 部門内の安全性やセキュリティを含むポリシーと手順を理解し、適切に実践します。
* 運用上の問題に対する根本原因分析を通じて技術文書の作成に携わり、データセンター環境の改善施策に貢献します。
* 経験豊富なエンジニアは、必要に応じて経験の浅いチームメンバーの指導を行います。A day in the life
● You will support Data Center infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.)
● You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including installing and removing server racks and fixing server hardware.
● You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
● Show a strong aptitude for troubleshooting and problem solving.
● You will be involved with site management and maintain tidiness in operation areas.
● Work in a rotating shift with a team of other engineers. Your standard shift hours are 10 hours with a one hour break. You work on 4 days work shifts and 3 days off in the week. Your standard work hours are 8:00-18:00, 12:00-22:00, 22:45-08:15.* データセンターのインフラ機器（ラック、サーバー、ネットワーク機器、ハードウェア部品、ケーブル等）の保守管理を行います。
* チケットシステムに基づき、サーバーラックの設置・撤去やサーバーハードウェアの修理など、ハードウェアや部品の日常的な運用作業を体系的に実施します。
* オンコール対応を含め、データセンターの運用に携わり、定期メンテナンスや変更管理作業におけるインフラ監視を行います。
* 高度なトラブルシューティングと問題解決能力を発揮します。
* サイト管理に参画し、運用エリアの5S（整理・整頓・清掃・清潔・躾）を徹底します。
* 他のエンジニアチームと交代制シフトで勤務します。シフトは1日10時間（休憩1時間含む）、週4日勤務・週3日休みの体制です。勤務時間帯は8:00～18:00、12:00～22:00、22:45～08:15のいずれかとなります。About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
AWS が選ばれる理由
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

● No experience in data centers is necessary, only a desire to learn. We provide all of the training.● Ability to work non-standard hours such as 10 hour shift with 1 hour break (You work on 4 days work shifts and 3 days off in the week. Your standard work hours are 8:00-18:00, 12:00-22:00, 21:45-08:15.● データセンターでの経験は不問です。学ぶ意欲のある方を歓迎します。必要な研修は全て当社で実施いたします。● 変則的な勤務時間に対応可能な方（10時間勤務・1時間休憩、週4日勤務・週3日休み） 勤務シフト：8:00～18:00、12:00～22:00、21:45～08:15

● 1+ year of networking, server, other IT experience.● IT分野（ネットワーク、サーバー管理など）での実務経験が1年以上ある方

The Trainium Manufacturing, Quality and Reliability (MQR) Team is part of AWS Annapurna Labs focused on Machine Learning products that designs cutting AI platforms for the world’s largest Cloud Services provider. As a Senior Reliability Engineer you will engage with an experienced cross-disciplinary staff to conceive and design infrastructure technologies. You will work closely with an internal inter-disciplinary team, and outside partners to drive key aspects of product definition, execution and test in manufacturing. A successful candidate will be responsive, flexible and able to succeed within an open collaborative peer environment. You will:* Be responsible for the test validation of future technologies.
* Drive manufacturing process improvements to address reliability issues and concerns.
* Qualify manufacturing lines and mechanisms for mass production
* You will have a fundamental understanding of Reliability statistics/Reliability tests and/or solid understanding of computer systems to influence design for reliability.
* Lead identifying and validating product/component risks and work with design teams to mitigate them and define the test methodology and test coverage to assure product reliability.
* Deep-dive in technologies aligned with product roadmap.
* Provide technical leadership and mentor engineers.
* Perform Reliability prediction of failure mechanisms, products under development and products in the field.
* Working with multiple vendors and ODMs to standardize component manufacturing and reliability expectations.Key job responsibilities
* Responsible for defining reliability tests to be implemented during manufacturing
* Drive manufacturing process improvements to address reliability issues and concerns.
* Perform Reliability prediction of failure mechanisms, products under development and products in the field.
* Working with multiple vendors and ODMs to standardize component manufacturing and reliability expectations.

- Bachelor's or Master’s degree in Reliability Engineering, Physics or related field, or equivalent experience
- 7+ years of Reliability Engineering work experience with server compute platforms or on high-tech hardware

Application deadline: Nov 25, 2025
offerings, and creating proposals and SOW’s.
relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

- 8+ years experience in IT and/or Management Consulting, with at least 3 years in a people leadership role
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ years of progressive experience within a Security Consulting team or a similar operating environment

- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- 2+ years in one or more of the following areas: application security, application development, incident response, cloud security and governance, penetration testingThe base pay range for this position is listed below. Hourly pay ranges include the base pay rate plus the highest available shift differential which applies depending on the shift you select.

Engineers in this role must show exemplary judgment in making technical trade-offs between short versus long term security and business goals. They must also demonstrate resilience and navigate difficult situations with composure and tact. Conflicts should be addressed by listening, finding the best way forward and persuading one’s colleagues. Successful engineers in this role will regularly analyze their own performance with a critical eye. A broad understanding of the AWS business and its interconnections is required. This position will also provide training, advice, and mentorship to other engineers throughout AWS.This role will be expected to provide thought leadership for the organization as you invent and innovate in the course of your duties.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
Key job responsibilities
* Vulnerability Identification and Tracking
* Offensive security testing & vulnerability research
* Emergent threat testing
* Creating/maintaining automated threat emulation solutions
* Recommendation of findings and threat mitigations
* Produce high quality red team reports
* Projects and research work as needed
* Security training and outreach to internal development teams
* Security guidance documentation
* Security tool development
* Security metrics delivery and improvements
* Assistance with recruiting activities

- Bachelor's degree, or CCSP (Certified Cloud Security Professional) or CEH (Certified Ethical Hacker) or CFR (CyberSec First Responder) or Cloud+ or CySA+ (CompTIA Cybersecurity Analyst) or GCED (GIAC Certified Enterprise Defender) or GICSP (Global Industrial Cyber Security Professional) or PenTest+
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- Offensive Security Certified Professional (OSCP) equivalent, or higer
- GIAC Exploit Researcher and Advanced Penetration Tester (GXPN) equivalent, or higher