Support Engineer Ii Ots jobs at Amazon in United States, Waco

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Key job responsibilities
* Design, develop, and deploy robust, scalable software solutions for the Raindrops digital signage platform
* Integrate Raindrops with Mercury to create a unified communications platform that supports content authoring, targeting, and scheduling
* Develop features to support content delivery pipelines, terminal management, and audience targeting
* Build administrative tools for terminal provisioning, channel management, and content approval workflows
* Implement advanced features like dynamic content variables, auto-translation, and multimedia support
* Collaborate with UX designers and product managers to create intuitive authoring experiences
* Partner with operations teams to ensure seamless deployment and support of Raindrops terminals
* Create monitoring, alerting and operational tools to ensure system reliability
* Mentor junior engineers and contribute to architectural decisionsA day in the life
You'll start your day checking system health and addressing any operational issues. During your morning standup, you might discuss progress on integrating Mercury's content management system with Raindrops terminals. Later, you'll collaborate with designers on new templates for vertical-oriented displays, then spend time implementing the content delivery pipeline that powers remote terminal updates. You might meet with Operations Internal Communications stakeholders to understand their workflow needs or join a technical design review for new audience targeting features. Throughout the day, you'll write high-quality code, conduct code reviews, and mentor more junior team members. You'll finish your day documenting your progress and planning your next tasks to build this critical communications infrastructure.
- Mercury: Tool for authoring and publishing content on A to Z, email/push/SMS
- PTNS: People Tech Notification Service for delivering notifications
- Raindrops: Digital signage platform for operations sites

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

About Operations Technology Solutions (OTS)About the Role:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.Key job responsibilities
Responsibilities include, but are not limited to:
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.- Serving as the first point of escalation.
- Participating in hiring, training and development of others.

- 3+ years of IT client, server, and network service delivery experience
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- High school or equivalent diploma
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.

- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment