Principal Incident Manager Prime Video jobs at Amazon in United States, Seattle

Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.Roles & Responsibilities:
· Gain understanding of the application test procedures and how to use applicable software and tools.
· Execute test instructions and report test results accurately and promptly.
· Report any deviations observed
· Understand any changes in test instructions related to their assigned work
· Follow defined processes to perform assigned work

- Bachelor's degree
- Knowledge of QA methodology and tools

- Experience with testing consumer devices

Key job responsibilities
- Develop breakthroughs is agentic architecture in areas such as autonomy, self-validation, and continuous learning.
- Mentor and guide junior scientists.
- Develop technology strategy and roadmap supporting product development
- Develop prototypes for key technology, oversee the productization of the prototype, and develop critical assessment for the prototype
- Write technical reports summarizing R&D progresses and communicate such progresses with stakeholders

- PhD, or Master's degree and 10+ years of CS, CE, ML or related field experience
- 8+ years of building models for business application experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: AI (NLP or multi-modality models), Deep Learning, LLM model training, graph learning, static code analysis, software engineering.

• Experience using Unix/Linux
• Experience in professional software development

Key job responsibilities- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost
- Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s
- Safety, security, and availability incident response, incident management and incident resolution
- Continuous improvement of operational processes, procedures, methods and tools

Bachelor's or Master’s degree in engineering, computer science or a related field, or relevant industry experience
- 10+ years of relevant management experience in data center operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar.
- Demonstrated track record in delivering complex projects
- Proven ability to hire, develop and manage high-performing technical teams
- Prior ownership of the operation of a mission-critical team and/or product
- Ability to operate independently as a manager of a geographically distributed management team
- Excellent written and verbal communications skills
- Excellent analytical, quantitative, and presentation skills
- Fluency in Spanish and English

- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
- Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment.
- Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The Senior Electric Propulsion Engineer will provide technical leadership within Kuiper's Propulsion Design Engineering team as a subject matter expert for the electric propulsion system. This position demands a combination of technical depth, leadership abilities, and systems engineering experience capable of driving innovation of spacecraft propulsion technologies that ultimately enable customer service via the Kuiper satellite constellation. In this role, you will advise test, manufacturing, and mechanical engineers on electric propulsion best practices. Your expertise will directly influence all aspects of propulsion system design and development, including propellant storage and delivery, magnetic circuit design, cathode design, propulsion system architecture, avionics requirements, thermal management, embedded software design, and in-flight concepts of operation (CONOPs).
Key job responsibilities
The Senior Electric Propulsion Engineer supports the system and design throughout the hardware development lifecycle, from conception, prototyping, design validation & test, through production manufacturing, and flight operations. Key responsibilities will include
- impact and influence the full scope of propulsion system design, development, and production including: propellant storage and delivery; thruster magnetic circuit design; cathode design; overall system architecture trades; Propulsion avionics requirements; thermal management; system integration; and propulsion embedded software
- perform detailed system performance and risk analyses to support design trades, risk assessments, and risk mitigation plans
- act with delegated design authority to approve: production non-conformances; changes in design, test, and systems engineering artifacts; and Concepts of Operations for the Kuiper Propulsion system
- identify and assess technical risks based on data and outcomes in development, production, and flight operations
- lead or support test execution for development, validation, and risk assessments - especially for integrated tests across multiple large vacuum chambers suitable for testing Hall effect thrusters
- define test plans & test requirements to meet development and production test objectives
- define procedures for in-flight responses to novel off-nominal scenarios, and directly support flight operations as neededA day in the life
The Senior Electric Propulsion Engineer will work within multi-disciplinary teams as the go-to source for electric propulsion knowledge. Teams will work on all aspects of propulsion system development, implementation and production and will require you, as propulsion expert, to ensure the key aspects of device operation are being properly considered and tested within constraints. You will aid in test planning, operation and data analysis, co-author test reports and disseminate impactful results.

- Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or Bachelor's degree and 5+ years of professional or military experience
- 5+ years of experience with electric propulsion technologies through design or test

- Master's degree or above in Electrical Engineering, Mechanical Engineering, or a related field
- 7+ years of developing electric propulsion technologies through design & test cycles
- Experience with Design of Experiments (DOE)
- Familiarity with electric circuit design
- Experience with finite element analysis for electromagnetic fields and/or fluid flow

Explore the Product:
A day in the life

- B.S. in Computer Science or related field
- 5+ years as a software engineer
- 5+ years of engineering team management experience
- Proven track record in new hardware chip bring-up
- Deep knowledge of backend compiler architecture, including, lowering, control-flow management, DMA optimization, and code generation

- M.S. or Ph.D. in Computer Science or related technical field
- Experience with LLVM and LMIR
- Experience with deep learning models and algorithms.

About Sponsored Products and BrandsKey job responsibilities
As an Applied Science Manager, you will:* Directly manage and lead a cross-functional team of Applied Scientists, Machine Learning Engineers, and Software Development Engineers.
* Develop science and engineering roadmaps for SPB ads response prediction with ML and Gen AI solutions, run annual planning, and foster cross-team collaboration on model development and integration to advertising applications.
* Hire and develop top talent, provide technical and career development guidance to scientists and engineers within and across the organization.
* Stay informed about recent scientific publications, industrial research trends, and system designs that are pertinent to the SPB advertising business and bring those insights with the team.

- 4+ years of applied research experience
- 3+ years of scientists or machine learning engineers management experience
- 3+ years of building machine learning models for business application experience
- PhD, or Master's degree and 6+ years of applied research experience
- Knowledge of ML, NLP, Information Retrieval and Analytics
- Experience programming in Java, C++, Python or related language

Key job responsibilities
Deploy software updates and manage controller provisioning. Deliver timely and successful software deployments with minimal service disruptions.A day in the life
Be at the nexus of action: Your involvement in data center delivery will be mission-critical to the successful deployment of our data centers. You won’t just be observing from the sidelines; you’ll be representing Amazon, building relationships across a wide variety of internal and external stakeholders.
Continuous growth and learning: You may not be an expert in AWS when you join our company, but you will have support to become one. Benefit from direct access to industry-leading specialists, latest training materials, and courses to propel your career.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience in vendor management
- Experience in a data center or other critical environment
- Experience in data center engineering or operations
- Experience with Microsoft Office including Outlook, Word, and Excel

- 3+ years of construction or project management experience