Support Associate Ii Ots jobs at Amazon in United States, Santa Clarita

About Operations Technology Solutions (OTS)About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

We are building new products in this space with scaling requirements to support 10s of million business operations in a day across thousands of FCs. We are looking for SDEs who are passionate to build large-scale, multi-tiered, distributed software solutions. You will be empowered to think big, invent and simplify on behalf of our stakeholders and customers, and find elegant solutions to hard problems. You will be influencing other engineers and tech partners in the team to solve multi-region critical complex business features.Key job responsibilities
As a Software Engineer you will be expected to:
• Design and develop creative solutions to complex engineering problems.
• Effectively mentor junior engineers, helping to maintain appropriate unit test coverage, code documentation, software structure and support
• Own and deliver end to end key initiatives, maintaining effective communication with management and stakeholders
• Identify, evaluate and suggest mitigation strategies for risks during design
• Contribute to system design, process and development standards documentation
• Delivering high quality code on time as part of a cross-functional team.
• Contributing to team discussions around system component design, improvement and integration.
• Designing and developing high performance, test-driven code.
• Working with and maintaining a large existing code base as well as new components; maintaining production code and contributing to deployment and QA processes.
A day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
External Fulfillment

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
This role focuses on language data, primarily in the areas of editing, writing, and general data analysis deliverables. The Sr. Machine Learning Data Associate must be capable of:
- Editing high-quality and engaging copy
- Understanding how people use language to convey meaning
- Delivering high-quality work under tight deadlines
- Translating established guidelines into daily work practices
- Working autonomously with minimal direction
The ideal Sr. Machine Learning Data Associate:
- Possesses strong copy-editing and writing skills
- Is curious to know how Alexa can answer so many questions
- Exhibits extreme attention to detail
- Utilizes excellent communication and organizational skills
- Demonstrates willingness to support several projects at one time
- Adapts quickly to keep up with changing project conventions and new projects
A day in the life
As a Sr. Machine Learning Data Associate, you are responsible for editing, writing, researching, and delivering high-quality data for internal and external customers. You will learn and master workflow guidelines to hit deadlines in a fast-paced environment.

- Bachelor's degree
- 1 year of work experience
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Key job responsibilities
This role focuses on language data, primarily in the areas of editing, writing, and general data analysis deliverables. The Sr. Machine Learning Data Associate must be capable of:
- Editing high-quality and engaging copy
- Understanding how people use language to convey meaning
- Delivering high-quality work under tight deadlines
- Translating established guidelines into daily work practices
- Working autonomously with minimal direction
The ideal Sr. Machine Learning Data Associate:
- Possesses strong copy-editing and writing skills
- Is curious to know how Alexa can answer so many questions
- Exhibits extreme attention to detail
- Utilizes excellent communication and organizational skills
- Demonstrates willingness to support several projects at one time
- Adapts quickly to keep up with changing project conventions and new projects
A day in the life
As a Sr. Machine Learning Data Associate, you are responsible for editing, writing, researching, and delivering high-quality data for internal and external customers. You will learn and master workflow guidelines to hit deadlines in a fast-paced environment.

- Bachelor's degree
- 1 year of work experience
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This role will involve designing and developing software products that impact many areas of our business. The individual in this role will have responsibility to help define requirements, create software designs, implement code to these specifications, provide thorough unit and integration testing, and support products while deployed and used by our stakeholders.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
This role focuses on language data, primarily in the areas of editing, writing, and general data analysis deliverables. The Sr. Machine Learning Data Associate must be capable of:
- Editing high-quality and engaging copy
- Understanding how people use language to convey meaning
- Delivering high-quality work under tight deadlines
- Translating established guidelines into daily work practices
- Working autonomously with minimal direction
The ideal Sr. Machine Learning Data Associate:
- Possesses strong copy-editing and writing skills
- Is curious to know how Alexa can answer so many questions
- Exhibits extreme attention to detail
- Utilizes excellent communication and organizational skills
- Demonstrates willingness to support several projects at one time
- Adapts quickly to keep up with changing project conventions and new projects
A day in the life
As a Sr. Machine Learning Data Associate, you are responsible for editing, writing, researching, and delivering high-quality data for internal and external customers. You will learn and master workflow guidelines to hit deadlines in a fast-paced environment.

- Bachelor's degree
- 1 year of work experience
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Key job responsibilities
This role focuses on language data, primarily in the areas of editing, writing, and general data analysis deliverables. The Sr. Machine Learning Data Associate must be capable of:
- Editing high-quality and engaging copy
- Understanding how people use language to convey meaning
- Delivering high-quality work under tight deadlines
- Translating established guidelines into daily work practices
- Working autonomously with minimal direction
The ideal Sr. Machine Learning Data Associate:
- Possesses strong copy-editing and writing skills
- Is curious to know how Alexa can answer so many questions
- Exhibits high attention to detail
- Utilizes excellent communication and organizational skills
- Demonstrates willingness to support several projects at one time
- Adapts quickly to keep up with changing project conventions and new projects
A day in the life
As a Sr. Machine Learning Data Associate, you are responsible for editing, writing, researching, and delivering high-quality data for internal and external customers. You will learn and master workflow guidelines to hit deadlines in a fast-paced environment.

- Bachelor's degree
- 1 year of work experience
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