Support Engineer Opc Services jobs at Amazon in United States, Palo Alto

About Sponsored Products and BrandsKey job responsibilities
As a Software Development Engineer in Machine Learning, you will:
* Enhance the scalability, automation, and efficiency of large-scale training and real-time inference systems.
* Pioneer the development of LLM inference infrastructure to support next-generation GenAI workloads at Amazon Ads scale.
* Work closely with applied scientists to optimize the performance of machine-learning models and infrastructure, and implement end-to-end solutions.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilitiesSolve challenging technical problems, often ones not solved before, at every layer of the stack.
Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
Build high-quality, highly available, always-on products.A day in the life
As you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:Participate in design discussions, code review, and communicate with internal and external stakeholders.Work in a startup-like development environment, where you’re always working on the most important stuff.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 4+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Strong background in database system internals and query processing fundamentals

- 2+ years of experience with query optimizer architectures, cost based optimizers in OLTP database engines

Key job responsibilitiesSolve challenging technical problems, often ones not solved before, at every layer of the stack.
Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
Build high-quality, highly available, always-on products.A day in the life
As you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:Participate in design discussions, code review, and communicate with internal and external stakeholders.Work in a startup-like development environment, where you’re always working on the most important stuff.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 4+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Strong background in database system internals and query processing fundamentals

- 2+ years of experience with query optimizer architectures, cost based optimizers in OLTP database engines

Job Summary
Work/Life Balance
Mentorship & Career Growth10031
Key job responsibilities
As a Software Development Engineer in Redshift, you will build systems that benefit Redshift clusters across the world. You will take significant ownership on the overall product vision by defining new features and architecture. You will distill complex and ambiguous requirements, converting them into meaningful projects that provide immense customer value. You will own and code end-to-end deliverables from design, development, deployment, monitoring, and operations. You will lead engineers on substantial projects and help develop a flourishing team through active mentoring and hiring.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace we build and operate our Data Centers at. You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.Key job responsibilities- Maintaining existing Data Centers
- Helping build and bring online new Data Centers- Assisting & managing relationships with external vendors & contractors- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
- Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 2+ years of data center experience
- Experience communicating results to senior leadership, or experience in building financial and operational reports/data sets that inform business decision-making
- Experience conducting interviews and making effective hiring decisions
- project management certification such as PMP, Scrum, or other Agile certification
- Knowledge of AWS services, such as Elastic Compute Cloud (EC2), Elastic Block Storage (EBS), and Simple Storage Service (S3)

Key job responsibilities
- Integrate with a diverse array of internally and externally developed hardware and software services
- Implement continuous integration and continuous deployment (CI/CD) pipelines
- Validate solutions via software-in-the-loop simulation- Develop infrastructure to support development, operations, and maintenance of low level software for warehouse automation systems

- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
- 2+ years of non-internship professional software development experience

- Experience with distributed systems at scale
- Bachelor's degree
- Experience utilizing AWS cloud solutions in a DevOps environment

You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.We’re looking for Senior Data Scientists capable of using AI/ML and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.Key job responsibilities
As an experienced Senior Data Scientist, you will be responsible for:
1. Lead end-to-end AI/ML and GenAI projects, from understanding business needs to data preparation, model development, solution deployment, and post-production monitoring
2. Collaborate with AI/ML scientists, engineers, and architects to research, design, develop, and evaluate AI algorithms and build ML systems and operations (MLOps) using AWS services to address real-world challenges4. Create and deliver best practice recommendations, tutorials, blog posts, publications, sample code, and presentations tailored to technical, business, and executive stakeholders
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Master's degree in computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field with 5+ years of experience; or bachelor's degree with 8+ years of experience
- 5+ years of building machine learning models for business application experience
- 3+ years of hands-on experience with training, fine-tuning, evaluating, and deploying transformer models in production
- Experience with cloud services related to machine learning (e.g., Amazon SageMaker) and generative AI applications
- Experience with technical customer-facing engagements, and strong communication skills, with attention to detail and ability to convey rigorous technical concepts and considerations to non-experts

- PhD in computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field
- AWS experience preferred, with proficiency in a range of AWS services (e.g., SageMaker, Bedrock, EC2, ECS, EKS, OpenSearch, VPC) and professional certifications (e.g., Solutions Architect Professional)
- 2+ years of experience with design, deployment, and evaluation of AI agents and orchestration approaches; experience with open source frameworks like LangChain, LangGraph, LlamaIndex, and/ or similar tools
- 5+ years of deep learning, computer vision, human robotic interaction, algorithms implementation experience using PyTorch or TensorFlow
- Experience in launching AI applications in production on AWS
- Experience building ML pipelines with MLOps best practices, including: data preprocessing, distributed & GPU training, model deployment, monitoring, and retraining; experience with container and CI/CD pipelines