Proserve Area Delivery Leader Associate Consultant A2c jobs at Amazon in United States, New York

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and implementation support throughout project delivery, with a focus on using AWS AI/ML services
- Collaborating with customer stakeholders to gather requirements and propose effective model training, building, and deployment strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 5+ years of experience hosting and deploying GenAI/ML solutions (e.g., for data pre-processing, training, deep learning, fine tuning, and inferences) or/and Data Science Experience
- 8+ years of coding, data querying languages (e.g. SQL), scripting languages (e.g. Python)

As a Software Development Engineer, you will help solve a variety of technical challenges and mentor other engineers. You will play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team. You will help invent new features, design, develop and deploy reliable distributed services. You will work with a variety of core languages and technologies including Java and AWS technologies.You will tackle challenging situations every day and you’ll have the opportunity to work with multiple technical teams at Amazon. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on many customers.Key job responsibilities
* Leading development and maintenance of key system features
* Working with other team members to investigate design approaches
* Prototyping designs and testing them with teammates
* Working in an Agile/Scrum environment to deliver high quality software against tight schedulesAbout the team
About the team :
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
- Design and implement novel deep learning architectures combining a multitude of modalities, including image, video, and geospatial data.
- Guide technical direction for specific research initiatives, ensuring robust performance in production environments.
- Mentor fellow scientists while maintaining strong individual technical contributions.A day in the life
As a member of the Delivery Foundation Model team, you’ll spend your day on the following:
- Develop and implement novel foundation model architectures, working hands-on with data and our extensive training and evaluation infrastructure
- Guide and support fellow scientists in solving complex technical challenges, from trajectory planning to efficient multi-task learning
- Guide and support fellow engineers in building scalable and reusable infra to support model training, evaluation, and inference- Conduct experiments and prototype new ideas

- PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field, or Master's degree and 10+ years of industry or academic research experience
- 5+ years of building machine learning models or developing algorithms for business application experience
- Proficient with Data, experience with SQL and Spark
- Expert coders comfortable working in production environments using Python, C++ or other languages
- Strong publication record at top-tier conferences (NeurIPS, ICML, ICLR, CVPR, ICCV, RSS, CoRL) OR Demonstrated experience in applying machine learning innovation in industry- Experience mentoring junior scientists / engineers.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and implementation support throughout project delivery, with a focus on using AWS AI/ML services
- Collaborating with customer stakeholders to gather requirements and propose effective model training, building, and deployment strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 5+ years of experience hosting and deploying GenAI/ML solutions (e.g., for data pre-processing, training, deep learning, fine tuning, and inferences) or/and Data Science Experience
- 8+ years of coding, data querying languages (e.g. SQL), scripting languages (e.g. Python)

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and implementation support throughout project delivery, with a focus on using AWS AI/ML services
- Collaborating with customer stakeholders to gather requirements and propose effective model training, building, and deployment strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 5+ years of experience hosting and deploying GenAI/ML solutions (e.g., for data pre-processing, training, deep learning, fine tuning, and inferences) or/and Data Science Experience
- 8+ years of coding, data querying languages (e.g. SQL), scripting languages (e.g. Python)

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience
- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
- 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Why This Role* Deep technical expertise (still hands-on)
* Scalable mechanism design (programs, frameworks, enablement)
* Startup empathy (credible in front of developers and co-founders)
* AI/data native perspective (helping startups turn data into their moat)This role offers the chance to shape how AWS engages startups at scale — while working at the frontier of cloud + data + AI innovation.
Key job responsibilities
Technical Leadership & Mechanism Building
* Design and implement scalable programs, reusable assets, and automation tools that amplify the impact of the Startup SA org.
* Create reference architectures, IaC templates, and enablement content to accelerate solution delivery across startups.
* Develop systematic approaches to capture, codify, and share technical insights from the field back into the org.
* Mentor SAs and drive technical upskilling programs that elevate the entire team’s capabilities.Domain Expertise & Hands-on Impact
Principal SAs for Startups should have depth and expertise in one of the following technical domains, but the technical curiosity to become proficient in all:
* ML/AI Infrastructure:
* Architect training and inference systems at scale (distributed training, LoRA/QLoRA, quantization, GPU/TPU optimization).
* Design end-to-end ML pipelines and MLOps workflows (data prep, labeling, model registry, deployment).
* Build and optimize model serving architectures and inference systems for cost and latency.
* Cloud Native & Kubernetes:
* Lead design and ops excellence for Kubernetes/EKS, service mesh, microservices, and serverless-first architectures.
* Ensure security, compliance, and observability in containerized workloads.
* DevOps & Reliability:
* Drive GitOps-first workflows, CI/CD at scale, IaC (Terraform/CDK), and automated testing frameworks.
* Apply SRE best practices: monitoring, incident management, resilience, and scaling patterns.
* Data Strategy & Foundations:
* Advise startups on proprietary data strategy as a moat: collection, quality, labeling, governance.
* Architect data pipelines (ETL/ELT, streaming, orchestration) and integrate with modern analytics platforms (Snowflake, Redshift, BigQuery, Databricks).
* Guide adoption of feature stores, vector databases, and lakehouse patterns to enable ML/RAG use cases.
* Ensure compliance and governance across sensitive workloads (GDPR, HIPAA, SOC2).
* Maintain deep understanding of emerging technical trends in GenAI, cloud, and data ecosystems.
* Translate insights into actionable guidance for startups and scalable mechanisms for the org.
* Provide forward-looking perspectives on technology adoption, evolution, and competitive advantage.Scaling & Developer Enablement
* Build repeatable solutions and reference architectures addressing common startup pain points.
* Publish blogs, whitepapers, open-source repos, and technical presentations that extend reach beyond direct engagements.
* Act as a “co-founder whisperer” — translating complex technical trade-offs into pragmatic startup-stage guidance.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWSWork/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 12+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Deep technical expertise in multiple domains including ML/AI systems, cloud-native architectures (Kubernetes, microservices, serverless), DevOps/SRE practices, and data engineering/strategy, with advanced proficiency in languages like Python, Go, TypeScript, and Java.
- Demonstrated track record of scaling technical impact through building enablement programs, mentoring teams, and establishing best practices that transform individual expertise into organizational capabilities.
- Strong technical leadership credentials including creating technical content, contributing to open-source projects, delivering thought leadership, and effectively communicating with audiences from engineers to C-suite executives.
- Comprehensive understanding of modern AI/ML ecosystems (LangChain, Hugging Face, vLLM, Ray) combined with expertise in cloud-native security, compliance, and observability frameworks to build production-grade systems.

- Experience building, deploying, and operating systems and infra at hyperscale.
- A history of contributions to open-source or developer communities.
- A strong portfolio of technical publications, talks, or thought leadership.
- The credibility to pair-program with a founder one day, then brief a C-suite on trends the next.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.