Network Technician Ii Product Design jobs at Amazon in United States, Kent

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

In this role, you’ll be responsible for all aspects of networking, including:
Racking and stacking network hardware, cabling and fiber validation for high-speed connectivity,
configuring and troubleshooting routing protocols (OSPF, BGP), VLANs, and subnetting, building testbeds, designing networks, and managing large-scale deployments. Beyond hands-on technical work, you will help refine operational procedures, develop new tools, and drive continuous improvements. Network Technicians play a critical role in optimizing lab infrastructure, ensuring seamless test environments, and pushing the boundaries of network engineering.Key job responsibilities
- Manage work and priorities through ticketing system and workflow.- Maintain lab stability by triaging testbed failures.
- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
- Participate in the migration, basic configuration and rollout of new or upgraded hardware.A day in the life
A typical day involves:
- Maintaining the lab via automated health checks. - You will identify why testbeds failed these checks and perform necessary triage.- Support of our remote networking labs.
- You are encouraged to implement mechanisms and streamline processes to improve lab workflows.
We own everything from our core infrastructure, lab testbeds, budgeting, and capacity planning for future growth. There is no shortage of career growth opportunities.

- AS/BS in Information Systems, Computer Science, Networking, or relevant IT field
- 2+ years of success in any two of the following IT roles (Computer Hardware Repair, InfrastructureCabling, Network Deployment, Data Center Operations, Technical Project Management)
- 2+ years of success working with networking devices (routers, switches, firewalls, etc.) and their operating systems (Cisco IOS, JUNOS, Linux, etc.)
- Strong understanding of networking across all layers (Layer 1–7), with expertise in physical infrastructure, switching, and routing.
- Deep knowledge of routing protocols, including BGP, OSPF, and other dynamic routing protocols.

- Experience with network automation, troubleshooting, and optimizing large-scale network environments.
- Proficiency in analyzing and resolving complex network issues related to performance, scalability, and resilience.
- Ability to design, implement, and maintain high-availability network architectures.
- Scripting experience to automate tedious and manual workflows.

In this role, you’ll be responsible for all aspects of networking, including:
Racking and stacking network hardware, cabling and fiber validation for high-speed connectivity,
configuring and troubleshooting routing protocols (OSPF, BGP), VLANs, and subnetting, building testbeds, designing networks, and managing large-scale deployments. Beyond hands-on technical work, you will help refine operational procedures, develop new tools, and drive continuous improvements. Network Technicians play a critical role in optimizing lab infrastructure, ensuring seamless test environments, and pushing the boundaries of network engineering.Key job responsibilities
- Manage work and priorities through ticketing system and workflow.- Maintain lab stability by triaging testbed failures.
- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
- Participate in the migration, basic configuration and rollout of new or upgraded hardware.A day in the life
A typical day involves:
- Maintaining the lab via automated health checks. You will identify why testbeds failed these checks and perform necessary triage.- Support of our remote networking labs.
- You are encouraged to implement mechanisms and streamline processes to improve lab workflows.
We own everything from our core infrastructure, lab testbeds, budgeting, and capacity planning for future growth. There is no shortage of career growth opportunities.

- AS/BS in Information Systems, Computer Science, Networking, or relevant IT field
- 1+ years of success in any two of the following IT roles (Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management)
- 1+ years of success working with networking devices (routers, switches, firewalls, etc.) and their operating systems (Cisco IOS, JUNOS, Linux, etc.)

- Excellent understanding of TCP/IP networking and the OSI model.
- CCNA or similar certificate.
- Scripting experience and the ability to streamline tedious tasks.
- Previous experience with fiber optics and an understanding of different optical module types and form factors.
- Troubleshoot networking, routing, and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Strong understanding of major command line protocols (Cisco IOS, JunOS, and Linux) and common networking protocols (OSPF, BGP).
- Significant background in large scale datacenter network implementations and support.