Jobs at Amazon in United States, Kent

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

About OTSAbout The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

The Amazon Security, Special Programs Evaluations Assessments & Response (SPEAR) Team is seeking an experienced and talented physical security Evaluator to join the SPEAR Evaluations Europe, Middle East & Africa Non-Traditional Environments Team (EMEA NTE). This position is responsible for performing physical security evaluations of our facilities in the EMEA region. You will join a cadre of experienced and skilled specialists responsible for evaluating the application of physical security, including people, processes and technology. You will identify and document vulnerabilities, provide guidance on the path to resolution, and are responsible for all written reports related to the evaluations you conduct. You will participate in the development, analysis, and implementation of physical security standards and identify areas for improvement.As a SPEAR Evaluator, you will partner and work directly with other AWS/Amazon Physical Security Teams, AWS/Amazon Management, and customers to aid in the real-world application of physical security to existing and new facilities. You will also review new technology and security measures for possible application to the existing suite of security processes and measures to enhance the security posture of our facilities.You must be able to work at all levels from the theoretical knowledge of physical security protection systems and principles, to the practical application and real-world implementation of processes and measures. The Physical Security Industry Specialist must execute detailed evaluations of our existing facilities, identifying areas which can be improved to enhance the physical security posture of each site.
Evaluations are conducted in person on AWS/Amazon properties around the globe and require you to travel up to 50% of the time. You will work in environments where you may be exposed to loud noises, cold, heat, adverse weather, and on elevated structures. You must able to climb ladders and work with diagnostic tools, and utilize hand tools to inspect equipment at elevated heights. You will conduct inspections of extensive opens spaces and fence lines that include walking significant distances, both during day and night time hours, and stand for significant periods of time. You must be able to wear Personal Protective Equipment (PPE) including hearing protection, eye protection, impact resistant head protection, safety footwear, high visibility clothing, cut resistant gloves, and other PPE as required by local ordinance or regulation.Key job responsibilities
- Organize and lead the execution of evaluations of facilities within the EMEA Region. Ensure all vulnerabilities identified as part of this evaluation process are documented and all evaluation related documentation is completed within the required parameters.- Develop and review new technology and security measures for possible application to the existing suite of security processes and measures to enhance the security posture of our facilities.- Maintain knowledge of industry trends and events. Develop and maintain connections with key industry personnel and manufacturers.
A day in the lifeAbout the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life BalanceMentorship and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

The basic qualifications listed below are representative of the knowledge, skill, and/or ability required to perform this job:• 5+ years’ experience applying Physical Security Principles, Access Control, Intrusion Detection, and Video Surveillance and Management System principals and concepts.
• 5+ years’ experience working with high performing operationally focused personnel.
• 5+ years’ experience collaborating with both internal and external partner agencies/entities to achieve organizational goals.
• 5+ years’ experience conducting physical security assessments, inspections, evaluations of people, processes and/or measures including access control/intrusion detection and video surveillance systems.
• 5+ years of Crime Prevention Through Environmental Design (CPTED) experience.
• Ability to travel up to ~50% of your working time across the region and globally, including unrestricted right to work and travel throughout European Countries
• Ability to successfully perform key job functions in a physically demanding work environment.

The preferred qualifications listed below are representative of the knowledge, skills, and abilities required to perform this job:• Experience in the detailed planning and implementation of physical security solutions designed to protect critical assets, and support the application of physical security across people, processes and measures.
• Demonstrated knowledge of physical security industry standards and best practices, to include but not limited to application of physical security, access control systems, familiarity with contract security guard requirements, and incident response.
• Applicable physical security industry specific qualifications, certifications, and or education.
• Basic understanding of cloud computing services.
• Experience and high proficiency in public speaking and briefing.
• Excellent oral and written communication skills. Ability to communicate basic, technical and/or complex security issues, concepts, and solutions with both security and non-security professionals, across all levels of management.
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
• Ability to handle confidential information with care.
• Ability to integrate into an international work environment.
• Meets/exceeds Amazon’s leadership principles requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

The Amazon Security, Special Programs Evaluations Assessments & Response (SPEAR) Team is seeking an experienced and talented physical security Evaluator to join the SPEAR Evaluations Europe, Middle East & Africa Data Centre Team (EMEA DC). This position is responsible for performing physical security evaluations of our facilities in the EMEA region. You will join a cadre of experienced and skilled specialists responsible for evaluating the application of physical security, including people, processes and technology. You will identify and document vulnerabilities, provide guidance on the path to resolution, and are responsible for all written reports related to the evaluations you conduct. You will participate in the development, analysis, and implementation of physical security standards and identify areas for improvement.
As a SPEAR Evaluator, you will partner and work directly with other AWS/Amazon Physical Security Teams, AWS/Amazon Management, and customers to aid in the real-world application of physical security to existing and new facilities. You will also review new technology and security measures for possible application to the existing suite of security processes and measures to enhance the security posture of our facilities.
You must be able to work at all levels from the theoretical knowledge of physical security protection systems and principles, to the practical application and real-world implementation of processes and measures. The Physical Security Industry Specialist must execute detailed evaluations of our existing facilities, identifying areas which can be improved to enhance the physical security posture of each site.
Evaluations are conducted in person on AWS/Amazon properties around the globe and require you to travel up to 50% of the time. You will work in environments where you may be exposed to loud noises, cold, heat, adverse weather, and on elevated structures. You must able to climb ladders and work with diagnostic tools, and utilize hand tools to inspect equipment at elevated heights. You will conduct inspections of extensive opens spaces and fence lines that include walking significant distances, both during day and night time hours, and stand for significant periods of time. You must be able to wear Personal Protective Equipment (PPE) including hearing protection, eye protection, impact resistant head protection, safety footwear, high visibility clothing, cut resistant gloves, and other PPE as required by local ordinance or regulation.Key job responsibilities
- Organize and lead the execution of evaluations of facilities within the EMEA Region. Ensure all vulnerabilities identified as part of this evaluation process are documented and all evaluation related documentation is completed within the required parameters.- Develop and review new technology and security measures for possible application to the existing suite of security processes and measures to enhance the security posture of our facilities.- Maintain knowledge of industry trends and events. Develop and maintain connections with key industry personnel and manufacturers.
A day in the lifeAbout the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security
Work/Life BalanceMentorship and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

The basic qualifications listed below are representative of the knowledge, skill, and/or ability required to perform this job:• 5+ years’ experience applying Physical Security Principles, Access Control, Intrusion Detection, and Video Surveillance and Management System principals and concepts.
• 5+ years’ experience working with high performing operationally focused personnel.
• 5+ years’ experience collaborating with both internal and external partner agencies/entities to achieve organizational goals.
• 5+ years’ experience conducting physical security assessments, inspections, evaluations of people, processes and/or measures including access control/intrusion detection and video surveillance systems.
• 5+ years of Crime Prevention Through Environmental Design (CPTED) experience.
• Ability to travel up to ~50% of your working time across the region and globally.
• Ability to successfully perform key job functions in a physically demanding work environment.

The preferred qualifications listed below are representative of the knowledge, skills, and abilities required to perform this job:• Experience in the detailed planning and implementation of physical security solutions designed to protect critical assets, and support the application of physical security across people, processes and measures.
• Demonstrated knowledge of physical security industry standards and best practices, to include but not limited to application of physical security, access control systems, familiarity with contract security guard requirements, and incident response.
• Applicable physical security industry specific qualifications, certifications, and or education.
• Basic understanding of cloud computing services.
• Experience and high proficiency in public speaking and briefing.
• Excellent oral and written communication skills. Ability to communicate basic, technical and/or complex security issues, concepts, and solutions with both security and non-security professionals, across all levels of management.
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
• Ability to handle confidential information with care.
• Ability to integrate into an international work environment.
• Meets/exceeds Amazon’s leadership principles requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

In this role, you’ll be responsible for all aspects of networking, including:
Racking and stacking network hardware, cabling and fiber validation for high-speed connectivity,
configuring and troubleshooting routing protocols (OSPF, BGP), VLANs, and subnetting, building testbeds, designing networks, and managing large-scale deployments. Beyond hands-on technical work, you will help refine operational procedures, develop new tools, and drive continuous improvements. Network Technicians play a critical role in optimizing lab infrastructure, ensuring seamless test environments, and pushing the boundaries of network engineering.Key job responsibilities
- Manage work and priorities through ticketing system and workflow.- Maintain lab stability by triaging testbed failures.
- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
- Participate in the migration, basic configuration and rollout of new or upgraded hardware.A day in the life
A typical day involves:
- Maintaining the lab via automated health checks. - You will identify why testbeds failed these checks and perform necessary triage.- Support of our remote networking labs.
- You are encouraged to implement mechanisms and streamline processes to improve lab workflows.
We own everything from our core infrastructure, lab testbeds, budgeting, and capacity planning for future growth. There is no shortage of career growth opportunities.

- AS/BS in Information Systems, Computer Science, Networking, or relevant IT field
- 2+ years of success in any two of the following IT roles (Computer Hardware Repair, InfrastructureCabling, Network Deployment, Data Center Operations, Technical Project Management)
- 2+ years of success working with networking devices (routers, switches, firewalls, etc.) and their operating systems (Cisco IOS, JUNOS, Linux, etc.)
- Strong understanding of networking across all layers (Layer 1–7), with expertise in physical infrastructure, switching, and routing.
- Deep knowledge of routing protocols, including BGP, OSPF, and other dynamic routing protocols.

- Experience with network automation, troubleshooting, and optimizing large-scale network environments.
- Proficiency in analyzing and resolving complex network issues related to performance, scalability, and resilience.
- Ability to design, implement, and maintain high-availability network architectures.
- Scripting experience to automate tedious and manual workflows.

In this role, you’ll be responsible for all aspects of networking, including:
Racking and stacking network hardware, cabling and fiber validation for high-speed connectivity,
configuring and troubleshooting routing protocols (OSPF, BGP), VLANs, and subnetting, building testbeds, designing networks, and managing large-scale deployments. Beyond hands-on technical work, you will help refine operational procedures, develop new tools, and drive continuous improvements. Network Technicians play a critical role in optimizing lab infrastructure, ensuring seamless test environments, and pushing the boundaries of network engineering.Key job responsibilities
- Manage work and priorities through ticketing system and workflow.- Maintain lab stability by triaging testbed failures.
- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
- Participate in the migration, basic configuration and rollout of new or upgraded hardware.A day in the life
A typical day involves:
- Maintaining the lab via automated health checks. You will identify why testbeds failed these checks and perform necessary triage.- Support of our remote networking labs.
- You are encouraged to implement mechanisms and streamline processes to improve lab workflows.
We own everything from our core infrastructure, lab testbeds, budgeting, and capacity planning for future growth. There is no shortage of career growth opportunities.

- AS/BS in Information Systems, Computer Science, Networking, or relevant IT field
- 1+ years of success in any two of the following IT roles (Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management)
- 1+ years of success working with networking devices (routers, switches, firewalls, etc.) and their operating systems (Cisco IOS, JUNOS, Linux, etc.)

- Excellent understanding of TCP/IP networking and the OSI model.
- CCNA or similar certificate.
- Scripting experience and the ability to streamline tedious tasks.
- Previous experience with fiber optics and an understanding of different optical module types and form factors.
- Troubleshoot networking, routing, and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Strong understanding of major command line protocols (Cisco IOS, JunOS, and Linux) and common networking protocols (OSPF, BGP).
- Significant background in large scale datacenter network implementations and support.