Support Engineer Ops Tech Solutions Ots jobs at Amazon in United States, Houston

About Operations Technology Solutions (OTS)About the Role:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.Key job responsibilities
Responsibilities include, but are not limited to:
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.- Serving as the first point of escalation.
- Participating in hiring, training and development of others.

- 3+ years of IT client, server, and network service delivery experience
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- High school or equivalent diploma
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.

- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment

Key job responsibilities
In partnership with Global Account Managers, you will shape and execute a strategy to build mindshare and enable the broad use of AWS within the organization. You exercise good judgement in balancing short-term value with longer-term supportability and are keenly aware of how technological changes might impact your solutions. You are never constrained by the realities of today. You can see areas where AWS and our partners can innovate and work across organizations (both internal and external) to deliver new value to our customers.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

Possessing a deep understanding of AWS products and services, as a Senior Data Architect you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS.Key job responsibilities
As an experienced technology professional, you will be responsible for:- Deliver on-site technical assessments with partners and customers. This includes participating in pre-sales visits, understanding customer requirements, creating packaged Data & Analytics service offerings.Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance:

- 5+ years of experience in cloud architecture and implementation
- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
- 5+ Experience delivering cloud projects or cloud based solutions
- Able to communicate effectively in English, within technical and business settings.
- Bachelor's degree in Business, Computer Science, or related field.

- 5+ years of external or internal customer facing, complex and large scale project management experience
- Proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- Experience with automation and scripting (e.g., Terraform, Python)
- Expertise in performance optimization and cost management for cloud environments
- Ability to manage multiple projects and priorities in a fast-paced environment
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 10 + years of strong hands-on experience in technical consulting and experience with at least one Programming language such as Java, Python , C# with solid foundations in OOAD and system design
- Past experience of independently leading a team that delivers working software systems consisting of multiple features spanning the full software lifecycle including design, implementation, testing, deployment, and maintenance strategy.
- Expertise in at least one major cloud platform (AWS, Azure, or Google Cloud), with hands-on experience in designing and deploying cloud-native solutions.
- Knowledge of professional software engineering & best practices for the full software development life cycle, including innovative engineering practices with GenAI and Agentic AI, code reviews, build processes, testing, and operations.
- Experience on building Distributed Cloud Native platforms leveraging various System design patterns including Event Driven Architecture, Rate levelling, Event streaming , CQRS and others.

- Hands-on experience with AI/ML integration, including use of foundational models or building intelligent features.
- Hands-on front-end development experience using modern frameworks such as Angular 6.0+, React, or Vue.js.
- Background in product discovery methods like design thinking or event storming.
- Participation in pre-sales, RFPs, or shaping solution architectures for new client opportunities.

Key job responsibilities
As an AWS Solutions Architect, you will have ownership of the technical relationship with customers, making recommendations on security, cost, performance, reliability, operational efficiency and best-practice architectures.Internally, you will be an advocate acting on behalf of the customer to help drive continual improvements to the AWS platform, sharing their needs and wants to inform the roadmap of AWS features and services. You will also help shape the future of the Solutions Architecture organisation by helping to hire, coach and mentor others.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience with presentations and speaking with executives, IT, management, and developers
- Experience architecting and operating in large Enterprise IT environments, including expertise with corporate identity management systems, enterprise authentication frameworks, standard operating procedures (SOPs), IT Service Management (ITSM), change management processes, and enterprise security controls.

- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of software development tools and methodologies
- Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience designing IoT architectures for industrial settings, including expertise with sensor networks, telemetry systems, equipment monitoring platforms, and integration patterns for legacy operational systems.

About You:
About the Role:
A day in the life
- Triaging emergent data center issues using a ticketing system.
- Troubleshooting & configuring network and server hardware.
- Leading network & server scaling projects to expand AWS Edge data center infrastructure.- Resolving data center facility issues.
- Performing site audits to ensure safety and quality meets standards.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- Bachelor’s Degree (BA or BS) in information technology or computer science or equivalent work experience.
- 2+ years of Computer Hardware, including troubleshooting and repair skills.
- 1+ years of Computer Networking experience.
- 1+ years of experience with Storage Devices.
- This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

About You:
About the Role:
A day in the life
- Triaging emergent data center issues using a ticketing system.
- Troubleshooting & configuring network and server hardware.
- Leading network & server scaling projects to expand AWS Edge data center infrastructure.- Resolving data center facility issues.
- Performing site audits to ensure safety and quality meets standards.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- Bachelor’s Degree (BA or BS) in information technology or computer science or equivalent work experience.
- 2+ years of Computer Hardware, including troubleshooting and repair skills.
- 1+ years of Computer Networking experience.
- 1+ years of experience with Storage Devices.
- This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.